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| | ==Dahua North America Technical Support== | | ==Dahua North America Technical Support== |
| − | ===Contact Technical Support===
| + | {| style="width: 100%; align:center; height: 250px;" |
| − | {| class="wikitable" | + | | style="padding: 10px"|{{Template:Support_Case_Lookup_Complete}} |
| − | ! style="text-align:center;"|Email
| + | | style="padding: 10px"|{{Template:Support_Web_Form_Complete}} |
| − | ! style="text-align:center;"|Call
| + | | style="padding: 10px"|{{Template:Support_Live_Chat_Complete}} |
| − | ! style="text-align:center;"|Web Form
| + | | style="padding: 10px"|{{Template:Support_Call_Complete}} |
| − | ! style="text-align:center;"|Live Chat
| + | | style="padding: 10px"|{{Template:Support_Email_Complete}} |
| − | |- | |
| − | ! style="text-align:center;"|[mailto:Support.USA@DahuaTech.com <ul class="fa-ul"> <li><i class="far fa-envelope fa-5x" style="color:darkred;></i></li></ul>]
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| − | ! style="text-align:center;"|<ul class="fa-ul"> <li><i class="fas fa-phone fa-5x" style="color:darkred;"></i></li></ul>
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| − | ! style="text-align:center;"|[https://dahuawiki.com/Support#Submit_a_Ticket <ul class="fa-ul"><li><i class="fab fa-wpforms fa-5x" style="color:darkred;></i></li></ul>]
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| − | ! style="text-align:center;"|[https://dahuawiki.com/Support#Live_Chat <ul class="fa-ul"><li><i class="far fa-comments fa-5x" style="color:darkred;></i></li></ul>]
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| − | ! style="text-align:center;"|'''[mailto:support.usa@dahuatech.com Support.USA@DahuaTech.com]'''
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| − | ! style="text-align:center;"|'''(877)606-1590'''
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| − | ! style="text-align:center;"|'''[https://dahuawiki.com/Support#Submit_a_Ticket Web Form]'''
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| − | ! style="text-align:center;"|'''[https://dahuawiki.com/Support#Live_Chat Live Chat]'''
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| | |} | | |} |
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| | |} | | |} |
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| − |
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| − | ===Submit a Ticket===
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| − | <blockquote style="background-color: wolfgrey; border: solid thin grey;">
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| − | <html>
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| − | <!-- ---------------------------------------------------------------------- -->
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| − | <!-- NOTE: Please add the following <META> element to your page <HEAD>. -->
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| − | <!-- If necessary, please modify the charset parameter to specify the -->
| |
| − | <!-- character set of your HTML page. -->
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| − | <!-- ---------------------------------------------------------------------- -->
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| − |
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| − | <META HTTP-EQUIV="Content-type" CONTENT="text/html; charset=UTF-8">
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| − |
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| − | <!-- ---------------------------------------------------------------------- -->
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| − | <!-- NOTE: Please add the following <FORM> element to your page. -->
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| − | <!-- ---------------------------------------------------------------------- -->
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| − |
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| − | <form action="https://webto.salesforce.com/servlet/servlet.WebToCase?encoding=UTF-8" method="POST">
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| − | <input type=hidden id="recordType" name="recordType" value="0120K000000ixd1">
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| − | <input type=hidden name="orgid" value="00D28000000VTpA">
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| − | <input type=hidden name="retURL" value="https://dahuawiki.com/Main_Page">
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| − |
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| − | <!-- ---------------------------------------------------------------------- -->
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| − | <!-- NOTE: These fields are optional debugging elements. Please uncomment -->
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| − | <!-- these lines if you wish to test in debug mode. -->
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| − | <!-- <input type="hidden" name="debug" value=1> -->
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| − | <!-- <input type="hidden" name="debugEmail" value="wu_bin5@dahuatech.com"> -->
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| − | <!-- ---------------------------------------------------------------------- -->
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| − | <label for="name">Contact Name</label><input id="name" maxlength="80" name="name" size="20" type="text" /><br>
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| − | <label for="email">Email</label><input id="email" maxlength="80" name="email" size="20" type="text" /><br>
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| − | <label for="phone">Phone</label><input id="phone" maxlength="40" name="phone" size="20" type="text" /><br>
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| − |
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| − | <label for="subject">Subject</label><input id="subject" maxlength="80" name="subject" size="20" type="text" /><br>
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| − |
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| − | Serial Number:<input id="00N2800000Ja0yd" maxlength="30" name="00N2800000Ja0yd" size="20" type="text" /><br>
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| − | <label for="Tech Solution">Description</label><input id="00N2800000Ja0yg" maxlength="180" name="00N2800000Ja0yg" size="30" type="text" /><br>
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| − |
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| − | <input type="hidden" id="00N0K00000JDvl8" name="00N0K00000JDvl8" value="0"/>
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| − |
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| − | <input type="hidden" id="00N2800000Ja0yi" name="00N2800000Ja0yi" value="Other: Non Authorized (See Notes)"/>
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| − | <input type="submit" name="submit">
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| − |
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| − | </form>
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| − | </html>
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| − | </blockquote>
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| − | ===Live Chat===
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| − | <html>
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| − | <br />
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| − | Click the big button to start a chat.
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| − | <br />
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| − | <!--Button Code-->
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| − | <img id="liveagent_button_online_5730K0000004Hue" style="display: none; border: 0px none; cursor: pointer" onclick="liveagent.startChat('5730K0000004Hue')" src="https://dahuasecurity.secure.force.com/LiveChat/resource/1531547934000/LiveChatChatWithUs" /><img id="liveagent_button_offline_5730K0000004Hue" style="display: none; border: 0px none; " src="https://dahuasecurity.secure.force.com/LiveChat/resource/1531547934000/LiveChatOffline" />
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| − | <script type="text/javascript">
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| − | if (!window._laq) { window._laq = []; }
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| − | window._laq.push(function(){liveagent.showWhenOnline('5730K0000004Hue', document.getElementById('liveagent_button_online_5730K0000004Hue'));
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| − | liveagent.showWhenOffline('5730K0000004Hue', document.getElementById('liveagent_button_offline_5730K0000004Hue'));
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| − | });</script>
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| − | <!--Deployment Code-->
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| − | <script type='text/javascript' src='https://c.la1-c1-ukb.salesforceliveagent.com/content/g/js/43.0/deployment.js'></script>
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| − | <script type='text/javascript'>
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| − | liveagent.init('https://d.la1-c1-ukb.salesforceliveagent.com/chat', '5720K000000L4V7', '00D28000000VTpA');
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| − | </script></html>
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| − |
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| − | ==Case Lookup==
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| − | Note: You must include the full case number including leading 0's
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| − | https://dahuasecurity.secure.force.com/findcase/
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| − |
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| − | {{#iDisplay:https://dahuasecurity.secure.force.com/findcase/|100%|600}}
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