Difference between revisions of ":Internal Only/Avaya"
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| + | |HoldtimeInSeconds | ||
| + | |HoldtimeInSeconds | ||
| + | |HoldtimeInSeconds__c | ||
| + | |Number(18, 0) (External ID) | ||
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| + | |- | ||
| + | |CallInitiatedTime | ||
| + | |CallInitiatedTime | ||
| + | |CallInitiatedTime__c | ||
| + | |Time | ||
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| + | |- | ||
| + | |CallAnsweredTime | ||
| + | |CallAnsweredTime | ||
| + | |CallAnsweredTime__c | ||
| + | |Time | ||
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| + | |- | ||
| + | |CallDisconnectedTime | ||
| + | |CallDisconnectedTime | ||
| + | |CallDisconnectedTime__c | ||
| + | |Time | ||
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| + | |- | ||
| + | |CallWrapupTime | ||
| + | |CallWrapupTime | ||
| + | |CallWrapupTime__c | ||
| + | |Time | ||
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|- | |- | ||
| + | |WrapupTimeInSeconds | ||
| + | |WrapupTimeInSeconds | ||
| + | |WrapupTimeInSeconds__c Number(18, 0) | ||
| + | |(External ID) | ||
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| + | |- | ||
| + | |CallType | ||
| + | |CallType | ||
| + | |CallType__c | ||
| + | |Text(25) (External ID) | ||
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| − | | | + | |- |
| − | | | + | |CallDisposition |
| + | |CallDisposition | ||
| + | |CallDisposition__c | ||
| + | |Text(50) (External ID) | ||
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|- | |- | ||
| − | | | + | |Status |
| − | | | + | |Status |
| − | | | + | |Status__c |
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|- | |- | ||
| − | | | + | |Phone |
| − | | | + | |Phone |
| − | | | + | |Phone__c |
| − | | | + | |Text(20) (External ID) |
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|- | |- | ||
| − | | | + | |RingTimeInSeconds |
| − | | | + | |RingTimeInSeconds |
| − | | | + | |RingTimeInSeconds__c |
| − | | | + | |Number(18, 0) (External ID) |
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|- | |- | ||
| − | | | + | |TalkTimeInSeconds |
| − | | | + | |TalkTimeInSeconds |
| − | | | + | |TalkTimeInSeconds__c |
| − | | | + | |Number(18, 0) (External ID) |
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|- | |- | ||
| − | | | + | |UCID |
| − | | | + | |UCID |
| − | | | + | |UCID__c |
| − | | | + | |Text(15) (External ID) |
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|- | |- | ||
| + | |Last Modified By | ||
| + | |LastModifiedBy | ||
| | | | ||
| − | | | + | |Lookup |
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| − | |||
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|- | |- | ||
|} | |} | ||
Revision as of 14:06, 29 March 2019
Contents
Avaya
To-Do
- Fix inbound calls to Canada
- Get Realtime Reporting Tool access
- Fix outbound caller ID, displaying "513.864.0099" currently
Links
Instructions
Not Ready:Reason Codes
| Reason Code | Description |
|---|---|
| Code 1 | Break |
| Code 2 | Lunch |
| Code 3 | Out of Office |
| Code 4 | Meeting |
| Code 5 | Wrap-Up |
| Code 6 | Extended Wrapup |
Log Out:Reason Codes
| Reason Code | Description |
|---|---|
| Code 1 | Off |
| Code 2 | Vacation |
| Code 3 | Weekend |
| Code 4 | Meeting |
| Code 5 | Emergency |
Dialing Rules
| Internal Number Length | xxxxx |
| Local Number Length | xxx-xxx-xxxx |
| Outside Prefix | 9 |
| Domestic Number Length | |
| Domestic Prefix | |
| International Number Length | |
| International Number Prefix | |
| Local Area Codes | 714, 949, 562 |
Info
- Phone Model: Avaya 9608
- Avaya Phone Access Code: 86387
- New Avaya Phone Access Code: 27238
- HTTP Server: 206.126.168.98
- Call Server : 10.164.18.52
Phone Numbers
| Name | Department | Phone Number | |
|---|---|---|---|
| Dahua North America-Technical Support | Technical Support | 877.606.1590 | Support.USA@DahuaTech.com |
| Dahua North America-Dealer Line | Technical Support | 866.302.6735 | dealersupport.usa@dahuatech.com |
| Dahua North America-Internal Only Tech Support | Technical Support | 866.302.6735 | InternalSupport.USA@dahuatech.com |
| Lorex Technical Support | Technical Support | 877.755.6739 | Support@LorexTechnology.com |
| Empower Technical Support | Technical Support | 949.204.3226 | empowersupport@unisight.net |
| LeChange Technical Support | Technical Support | 800.883.4120 | support.usa@lechange.com |
| ADT (Alpha) Technical Support | Technical Support | 877.609.1936 | alphasupport.usa@dahuatech.com |
Salesforce Fields
| Name | Salesforce Name | Salesforce API Name | Data Type | SF Location |
|---|---|---|---|---|
| Subject | Subject | Subject | Text | |
| WhoId | WhoId | WhoId__c | Text(15) (External ID) | |
| WhatId | WhatId | WhatId__c | Text(15) (External ID) | |
| Description | Summary | Summary__c | Text Area(255) | |
| CallDurationInSeconds | CallDurationInSeconds | CallDurationInSeconds__c | Number(18, 0) (External ID) | |
| HoldtimeInSeconds | HoldtimeInSeconds | HoldtimeInSeconds__c | Number(18, 0) (External ID) | |
| CallInitiatedTime | CallInitiatedTime | CallInitiatedTime__c | Time | |
| CallAnsweredTime | CallAnsweredTime | CallAnsweredTime__c | Time | |
| CallDisconnectedTime | CallDisconnectedTime | CallDisconnectedTime__c | Time | |
| CallWrapupTime | CallWrapupTime | CallWrapupTime__c | Time | |
| WrapupTimeInSeconds | WrapupTimeInSeconds | WrapupTimeInSeconds__c Number(18, 0) | (External ID) | |
| CallType | CallType | CallType__c | Text(25) (External ID) | |
| CallDisposition | CallDisposition | CallDisposition__c | Text(50) (External ID) | |
| Status | Status | Status__c | ||
| Phone | Phone | Phone__c | Text(20) (External ID) | |
| RingTimeInSeconds | RingTimeInSeconds | RingTimeInSeconds__c | Number(18, 0) (External ID) | |
| TalkTimeInSeconds | TalkTimeInSeconds | TalkTimeInSeconds__c | Number(18, 0) (External ID) | |
| UCID | UCID | UCID__c | Text(15) (External ID) | |
| Last Modified By | LastModifiedBy | Lookup |
