Difference between revisions of ":Internal Only"
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file:85px-UJET-logo-blue.png|uJet|link=https://lorex.ujet.co/ | file:85px-UJET-logo-blue.png|uJet|link=https://lorex.ujet.co/ | ||
File:Avaya_Logo.jpg|Avaya Phone System|link=https://dahuawiki.com/Internal:Internal_Only/Avaya | File:Avaya_Logo.jpg|Avaya Phone System|link=https://dahuawiki.com/Internal:Internal_Only/Avaya | ||
| + | </gallery> | ||
| + | ===Serial Lookup=== | ||
| + | <gallery> | ||
file:barcodeicon.jpg|Serial Lookup Tool 1|link=https://sntk.dahuatech.com/SerialOrder/index/init | file:barcodeicon.jpg|Serial Lookup Tool 1|link=https://sntk.dahuatech.com/SerialOrder/index/init | ||
file:barcodeicon.jpg|Serial Lookup Tool 2|link=http://overseasreport.dahuatech.com:8080/SerialOrder/index/init | file:barcodeicon.jpg|Serial Lookup Tool 2|link=http://overseasreport.dahuatech.com:8080/SerialOrder/index/init | ||
| + | file:barcodeicon.jpg|Serial Lookup Tool 3|link=http://work.dahuatech.com/protal/Apps/SSO/FineReport/Login1.aspx?reportName=HW%2FProduct_SN_Tracking.cpt | ||
</gallery> | </gallery> | ||
Revision as of 16:03, 12 April 2019
Dahua USA Internal Information
Problem Type and Sub-Problem Type
Online Software
Salesforce Production Server
Bomgar
uJet
Avaya Phone System
Serial Lookup
Serial Lookup Tool 1
Serial Lookup Tool 2
Serial Lookup Tool 3
Dahua Sites
Main Site (USA)
Main Site (International)
Learn Dahua
Dealer Portal
GKS-Internal Only Knowledge Base
Lorex Wiki
Reporting and Reference
Process
Salesforce Instructions
Global To Do
Call Scripts
Request Time Off
Reporting
Customer Satisfaction Survey
Escalation file:Checklist
RMA Process
Q&A
Sales
Non-Dahua
Digimerge
Empower
ADT Online Resource
Digimerge DDNS
FLIR DDNS
Report a Problem
Bug Tracker
Report a Problem with DahuaWiki
Report an Issue
Product Information Links
Name Rule Authorization
Device Credentials
DVR, XVR, HCVR, IVS and Fisheye
Where Purchased
Phone Numbers
| Name | Department | Phone Number | |
|---|---|---|---|
| Dahua North America-Technical Support | Technical Support | 877.606.1590 | Support.USA@DahuaTech.com |
| Dahua North America-Dealer Line | Technical Support | 866.302.6735 | dealersupport.usa@dahuatech.com |
| Dahua North America-Internal Only Tech Support | Technical Support | 866.302.6735 | InternalSupport.USA@dahuatech.com |
| Lorex Technical Support | Technical Support | 877.755.6739 | Support@LorexTechnology.com |
| Empower Technical Support | Technical Support | 949.204.3226 | empowersupport@unisight.net |
| LeChange Technical Support | Technical Support | 800.883.4120 | support.usa@lechange.com |
| ADT (Alpha) Technical Support | Technical Support | 877.609.1936 | alphasupport.usa@dahuatech.com |
Product Management
|
Adjusted Product Line Responsibility |
Others | |
|
Angela Huang |
IP Camera, Thermal Camera, HDCVI Camera, Accessory (camera relevant ) |
Ordering system maintenance support from product perspective On-site product vetting support for video products |
|
Lucas Zheng |
NVR, HCVR DVR, Penta DVR, Bundles, Transmission, Display, Accessory (storage/transmission relevant), DSS Express |
Public Cloud relevant, On-site product vetting support for video products |
|
Jordan Che |
PTZ Camera, IP Environmental Camera, Intercom, Access Control, 3rd party VMS integration support. |
On-site product vetting support for intercom & access control products |
Work Book
- https://dahuawiki.com/Firmware_Templates
- https://dahuawiki.com/Firmware_by_Device_Tabbed
- https://dahuawiki.com/Firmware_Templates
- https://dahuawiki.com/Kits
- Internal:Name_Rule
- https://dahuawiki.com/Internal:Empower
Serial Lookup
- Serial Lookup
- http://overseasreport.dahuatech.com:8080/SerialOrder/index/init
- http://work.dahuatech.com/protal/Apps/SSO/FineReport/Login1.aspx?reportName=HW%2FProduct_SN_Tracking.cpt
1. Go here: http://oaglobal.dahuatech.com/
2. Login.
3. Click, "CRM Global"
4. Click, "Product SN Tracking"
Salesforce
- Production: https://dahuatech.my.salesforce.com
Salesforce Case Status Quick Reference
Work in Progress
Product Pages
- Access Control DNA = Access_Control
- Video Intercom DNA = Video_Intercom
- Multi-Sensor DNA = Multi-Sensor
- Fisheye DNA = Fisheye
- DSS = DSS
Dahua Irvine Inventory List
- Live Demos
User: admin PW: DahuaWIN2017
Wiki Processes
- System Photos Process
- Example Photos Process
- PDF Banner Process
- Database Photos Process
- How to create a wiki article
- How to create a product page
Font Awesome Reference-Lorex
- [xxx
- [xxx
- [xxx
- [xxx
- [xxx
- [xxx
- [xxx
- [xxx
Font Awesome Reference-DNA
- [xxx
- [xxx
- [xxx
- [xxx
- [xxx
- [xxx
- [xxx
- [xxx
LearnDahua Enrollment Codes
- Dahua Basics -LearnBasics
- IVS: Technical Training -DahuaWIN
- Technical Support Operations -DahuaWIN
- DSS Intro -LearnDSS
- HCVR & XVR Internal Training -LearnXVRandHCVR
- Presentation Resource -LearnPPT
- Technical Training -LearnTT
- Technical Assessment -LearnTest
Software
Product Pages
International Model
IP-Based
HD-CVI
Firmware Search Tool:International Model
