Difference between revisions of ":Internal Only/Avaya"
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==Activity Codes== | ==Activity Codes== | ||
+ | {| class="wikitable" | ||
+ | |- | ||
+ | !|Activity Code | ||
+ | !|Description | ||
+ | !|Department Codes | ||
+ | |- | ||
+ | ||01-001 | ||
+ | ||INBOUND Phone Time | ||
+ | ||10000,10008,10030,10016,10035' | ||
+ | |- | ||
+ | ||02-001 | ||
+ | ||INBOUND Phone Time BILINGUAL | ||
+ | ||10000,10008' | ||
+ | |- | ||
+ | ||05-001 | ||
+ | ||ONLINE PRODUCTION SUPPORT | ||
+ | ||10000,10008' | ||
+ | |- | ||
+ | ||06-001 | ||
+ | ||Online Customer Account Work | ||
+ | ||10000,10008' | ||
+ | |- | ||
+ | ||07-001 | ||
+ | ||INBOUND Phone Time EXTRA HOURS | ||
+ | ||10000,10008' | ||
+ | |- | ||
+ | ||09-001 | ||
+ | ||INBOUND Phone Time Transition Online | ||
+ | ||10007' | ||
+ | |- | ||
+ | ||11-001 | ||
+ | ||OUTBOUND Phone Time Non Dialer | ||
+ | ||10000,10035,10016,10008' | ||
+ | |- | ||
+ | ||14-001 | ||
+ | ||OUTBOUND Phone Time NonDialer Transition | ||
+ | ||10007' | ||
+ | |- | ||
+ | ||16-002 | ||
+ | ||Team Lead Coaching NB | ||
+ | ||10000,10035,10030,10016,10008,10007' | ||
+ | |- | ||
+ | ||16-003 | ||
+ | ||Quality Coaching NB | ||
+ | ||10000,10035,10016,10008,10030,10007' | ||
+ | |- | ||
+ | ||16-004 | ||
+ | ||Scorecard Review NB | ||
+ | ||10000,10035,10030,10016,10008,10007' | ||
+ | |- | ||
+ | ||16-005 | ||
+ | ||Other Coaching NB | ||
+ | ||10000,10016,10008,10030,10035,10007' | ||
+ | |- | ||
+ | ||21-002 | ||
+ | ||Client Focus Group | ||
+ | ||10000,10008,10007' | ||
+ | |- | ||
+ | ||21-004 | ||
+ | ||Client Surveys | ||
+ | ||10000,10008,10007' | ||
+ | |- | ||
+ | ||22-002 | ||
+ | ||Internal Focus Group NB | ||
+ | ||10000,10016,10008,10007' | ||
+ | |- | ||
+ | ||22-005 | ||
+ | ||Other Focus Group NB | ||
+ | ||10000,10016,10008,10007' | ||
+ | |- | ||
+ | ||22-006 | ||
+ | ||Employee Opinion Survey NB | ||
+ | ||10000,10155,10035,10030,10016,10008,10007,10002' | ||
+ | |- | ||
+ | ||22-007 | ||
+ | ||Other Survey NB | ||
+ | ||10000,10008,10007' | ||
+ | |- | ||
+ | ||26-001 | ||
+ | ||BREAK | ||
+ | ||10000,10008,10035,10030,10016,10007' | ||
+ | |- | ||
+ | ||30-001 | ||
+ | ||AUX | ||
+ | ||10000,10030,10035,10002,10016,10008,10007' | ||
+ | |- | ||
+ | ||31-002 | ||
+ | ||Pre-Shift Meeting | ||
+ | ||10000,10008,10007' | ||
+ | |- | ||
+ | ||31-003 | ||
+ | ||Team Meeting | ||
+ | ||10000,10008,10007' | ||
+ | |- | ||
+ | ||31-005 | ||
+ | ||Committees | ||
+ | ||10000,10008,10007' | ||
+ | |- | ||
+ | ||31-006 | ||
+ | ||Special Events | ||
+ | ||10000,10008,10007' | ||
+ | |- | ||
+ | ||32-004 | ||
+ | ||HR Meeting NB | ||
+ | ||10000,10035,10016,10008' | ||
+ | |- | ||
+ | ||33-001 | ||
+ | ||OFFLINE FOR LOW VOLUMES | ||
+ | ||10000,10008,10007' | ||
+ | |- | ||
+ | ||33-010 | ||
+ | ||Client System Issues - Billable | ||
+ | ||10000,10008,10035,10016,10007' | ||
+ | |- | ||
+ | ||35-002 | ||
+ | ||No Seats available | ||
+ | ||10000,10007,10016,10008,10030,10035' | ||
+ | |- | ||
+ | ||36-006 | ||
+ | ||New Hire PST_Classroom | ||
+ | ||10002,10007' | ||
+ | |- | ||
+ | ||36-007 | ||
+ | ||New Hire PST_Breaks | ||
+ | ||10002,10007' | ||
+ | |- | ||
+ | ||36-008 | ||
+ | ||New Hire PST_HR Orientation | ||
+ | ||10002,10007' | ||
+ | |- | ||
+ | ||36-009 | ||
+ | ||New Hire PST_Transition Classroom | ||
+ | ||10002,10007' | ||
+ | |- | ||
+ | ||37-002 | ||
+ | ||New Hire PST Classroom NB | ||
+ | ||10002,10007' | ||
+ | |- | ||
+ | ||37-003 | ||
+ | ||New Hire PST Breaks NB | ||
+ | ||10002,10007' | ||
+ | |- | ||
+ | ||37-004 | ||
+ | ||New Hire PST HR Orientation NB | ||
+ | ||10002,10007' | ||
+ | |- | ||
+ | ||37-005 | ||
+ | ||New Hire PST Transition Classroom NB | ||
+ | ||10002,10007' | ||
+ | |- | ||
+ | ||37-006 | ||
+ | ||New Hire PST Study Time NB | ||
+ | ||10002,10007' | ||
+ | |- | ||
+ | ||38-001 | ||
+ | ||CE TRAINING Refresher | ||
+ | ||10000,10035,10030,10016,10008,10007' | ||
+ | |- | ||
+ | ||39-001 | ||
+ | ||CE TRAINING Refresher NB | ||
+ | ||10000,10035,10016,10008,10030,10007' | ||
+ | |- | ||
+ | ||40-001 | ||
+ | ||CE TRAINING Uptraining | ||
+ | ||10000,10035,10030,10016,10008,10007' | ||
+ | |- | ||
+ | ||41-001 | ||
+ | ||CE TRAINING Uptraining NB | ||
+ | ||10000,10008,10007' | ||
+ | |- | ||
+ | ||42-001 | ||
+ | ||CE TRAINING Cross Training | ||
+ | ||10000,10016,10008,10007' | ||
+ | |- | ||
+ | ||43-001 | ||
+ | ||CE TRAINING Cross Training NB | ||
+ | ||10000,10008,10007' | ||
+ | |- | ||
+ | ||44-001 | ||
+ | ||CE Training Ready Study Time | ||
+ | ||10000,10016,10008,10007' | ||
+ | |- | ||
+ | ||45-001 | ||
+ | ||CE TRAINING Ready/Study Time NB | ||
+ | ||10000,10008,10007' | ||
+ | |- | ||
+ | ||51-001 | ||
+ | ||FULFILLMENT | ||
+ | ||10000,10008' | ||
+ | |- | ||
+ | ||61-076 | ||
+ | ||BO_Data Entry/Indexing for Back Office | ||
+ | ||10000,10008' | ||
+ | |- | ||
+ | ||62-002 | ||
+ | ||BO_Email Processing | ||
+ | ||10000,10008' | ||
+ | |- | ||
+ | ||62-051 | ||
+ | ||BO_Claims Processing | ||
+ | ||10000,10008' | ||
+ | |- | ||
+ | ||62-076 | ||
+ | ||BO_Other Transactions | ||
+ | ||10000,10008' | ||
+ | |- | ||
+ | ||65-001 | ||
+ | ||CHAT | ||
+ | ||10000,10008' | ||
+ | |- | ||
+ | ||67-001 | ||
+ | ||SYSTEM TESTING | ||
+ | ||10000,10008' | ||
+ | |- | ||
+ | ||86-002 | ||
+ | ||Acting Team Lead | ||
+ | ||10000,10016,10008' | ||
+ | |- | ||
+ | ||86-003 | ||
+ | ||Specialists (SME) | ||
+ | ||10000,10008' | ||
+ | |- | ||
+ | ||86-004 | ||
+ | ||Floor Support | ||
+ | ||10000,10030,10035,10016,10008' | ||
+ | |- | ||
+ | ||86-005 | ||
+ | ||Mentor | ||
+ | ||10000,10008' | ||
+ | |- | ||
+ | ||86-006 | ||
+ | ||Training Support | ||
+ | ||10000,10030,10035,10016,10008' | ||
+ | |- | ||
+ | ||87-001 | ||
+ | ||TRAVEL - Hourly Employees | ||
+ | ||10000,10008' | ||
+ | |- | ||
+ | ||88-001 | ||
+ | ||QUALITY | ||
+ | ||10000,10008,10700' | ||
+ | |- | ||
+ | ||90-002 | ||
+ | ||PRT Train the Trainer | ||
+ | ||10008' | ||
+ | |- | ||
+ | ||90-003 | ||
+ | ||PRT Training Delivery | ||
+ | ||10008' | ||
+ | |- | ||
+ | ||90-004 | ||
+ | ||PRT Training Floor Support | ||
+ | ||10008' | ||
+ | |- | ||
+ | ||91-001 | ||
+ | ||CLERICAL INTERNAL NB | ||
+ | ||10000,10008' | ||
+ | |- | ||
+ | ||92-001 | ||
+ | ||CLERICAL CLIENT | ||
+ | ||10000,10008' | ||
+ | |- | ||
+ | ||93-001 | ||
+ | ||CLERICAL CLIENT NB | ||
+ | ||10000,10008' | ||
+ | |- | ||
+ | ||94-001 | ||
+ | ||ADMINISTRATIVE ASSISTANT NB | ||
+ | ||10000,10008' | ||
+ | |- | ||
+ | ||97-001 | ||
+ | ||MISC OTHER NON PRODUCTIVE | ||
+ | ||10000,10008' | ||
+ | |- | ||
+ | ||98-008 | ||
+ | ||Floor Assistant | ||
+ | ||10150,10250,10560' | ||
+ | |- | ||
+ | ||98-009 | ||
+ | ||Team Leader Intern | ||
+ | ||10011,10251' | ||
+ | |- | ||
+ | ||98-010 | ||
+ | ||Staff Breaks | ||
+ | ||10100,10150,10250,10700,10603,10602,10560,10251' | ||
+ | |- | ||
+ | ||98-012 | ||
+ | ||Supervisory Duties | ||
+ | ||10100,10250,10602,51099,15899,10700,10603' | ||
+ | |- | ||
+ | ||98-013 | ||
+ | ||FLA_Training/Development | ||
+ | ||10150,10250' | ||
+ | |- | ||
+ | ||98-014 | ||
+ | ||FLA_Client Escalation | ||
+ | ||10150,10250' | ||
+ | |- | ||
+ | ||98-015 | ||
+ | ||FLA_CVG Escalation | ||
+ | ||10150,10250' | ||
+ | |- | ||
+ | ||98-016 | ||
+ | ||FLA_Coaching/Feedback | ||
+ | ||10150,10250' | ||
+ | |- | ||
+ | ||98-017 | ||
+ | ||FLA _ Client Meetings | ||
+ | ||10150,10250' | ||
+ | |- | ||
+ | ||98-019 | ||
+ | ||Clerical | ||
+ | ||10100,10150,10602,10700,10250' | ||
+ | |- | ||
+ | ||99-001 | ||
+ | ||Lunch | ||
+ | ||10000,10002,10700,10603,10602,10560,10251,10250,10150,10100,10030,10035,10016,10007,10008' | ||
+ | |} | ||
==Not Ready:Reason Codes== | ==Not Ready:Reason Codes== |
Revision as of 18:32, 19 April 2019
Contents
- 1 Avaya
- 1.1 To-Do
- 1.2 Client Prerequisites
- 1.3 Links
- 1.4 Instructions
- 1.5 Example Cases that Used CTI in SF
- 1.6 Call Task Fields in Salesforce
- 1.7 Activity Codes
- 1.8 Not Ready:Reason Codes
- 1.9 Log Out:Reason Codes
- 1.10 Dialing Rules
- 1.11 Info
- 1.12 Queues
- 1.13 Phone Numbers
- 1.14 DNA Agents
- 1.15 Salesforce Fields
Avaya
To-Do
- VPN Setup for CTI integration
- Fix inbound calls to Canada
- Get Realtime Reporting Tool access
- Fix outbound caller ID, displaying "513.864.0099" currently
Client Prerequisites
Client machine should have one of the browsers listed below.
- Internet Explorer 10 and up
- Firefox 4 and up
- Chrome 26.x and up
Links
- Avaya Account Password Reset Portal
- Avaya SOP User Guide
- Avaya Phone Setup Guide
- Cloud Connector Architecture
- SFDC AES Cloud Connector Cloud Connector Install Guide
- C1 Cloud Connector Cloud Connector User Guide
Instructions
Example Cases that Used CTI in SF
- 00561710
- 00556850
- 00565775
- 00565797
- 00565829
- 00565844
- 00565772
- 00565756
- 00565888
- 00565962
Call Task Fields in Salesforce
Activity Codes
Activity Code | Description | Department Codes |
---|---|---|
01-001 | INBOUND Phone Time | 10000,10008,10030,10016,10035' |
02-001 | INBOUND Phone Time BILINGUAL | 10000,10008' |
05-001 | ONLINE PRODUCTION SUPPORT | 10000,10008' |
06-001 | Online Customer Account Work | 10000,10008' |
07-001 | INBOUND Phone Time EXTRA HOURS | 10000,10008' |
09-001 | INBOUND Phone Time Transition Online | 10007' |
11-001 | OUTBOUND Phone Time Non Dialer | 10000,10035,10016,10008' |
14-001 | OUTBOUND Phone Time NonDialer Transition | 10007' |
16-002 | Team Lead Coaching NB | 10000,10035,10030,10016,10008,10007' |
16-003 | Quality Coaching NB | 10000,10035,10016,10008,10030,10007' |
16-004 | Scorecard Review NB | 10000,10035,10030,10016,10008,10007' |
16-005 | Other Coaching NB | 10000,10016,10008,10030,10035,10007' |
21-002 | Client Focus Group | 10000,10008,10007' |
21-004 | Client Surveys | 10000,10008,10007' |
22-002 | Internal Focus Group NB | 10000,10016,10008,10007' |
22-005 | Other Focus Group NB | 10000,10016,10008,10007' |
22-006 | Employee Opinion Survey NB | 10000,10155,10035,10030,10016,10008,10007,10002' |
22-007 | Other Survey NB | 10000,10008,10007' |
26-001 | BREAK | 10000,10008,10035,10030,10016,10007' |
30-001 | AUX | 10000,10030,10035,10002,10016,10008,10007' |
31-002 | Pre-Shift Meeting | 10000,10008,10007' |
31-003 | Team Meeting | 10000,10008,10007' |
31-005 | Committees | 10000,10008,10007' |
31-006 | Special Events | 10000,10008,10007' |
32-004 | HR Meeting NB | 10000,10035,10016,10008' |
33-001 | OFFLINE FOR LOW VOLUMES | 10000,10008,10007' |
33-010 | Client System Issues - Billable | 10000,10008,10035,10016,10007' |
35-002 | No Seats available | 10000,10007,10016,10008,10030,10035' |
36-006 | New Hire PST_Classroom | 10002,10007' |
36-007 | New Hire PST_Breaks | 10002,10007' |
36-008 | New Hire PST_HR Orientation | 10002,10007' |
36-009 | New Hire PST_Transition Classroom | 10002,10007' |
37-002 | New Hire PST Classroom NB | 10002,10007' |
37-003 | New Hire PST Breaks NB | 10002,10007' |
37-004 | New Hire PST HR Orientation NB | 10002,10007' |
37-005 | New Hire PST Transition Classroom NB | 10002,10007' |
37-006 | New Hire PST Study Time NB | 10002,10007' |
38-001 | CE TRAINING Refresher | 10000,10035,10030,10016,10008,10007' |
39-001 | CE TRAINING Refresher NB | 10000,10035,10016,10008,10030,10007' |
40-001 | CE TRAINING Uptraining | 10000,10035,10030,10016,10008,10007' |
41-001 | CE TRAINING Uptraining NB | 10000,10008,10007' |
42-001 | CE TRAINING Cross Training | 10000,10016,10008,10007' |
43-001 | CE TRAINING Cross Training NB | 10000,10008,10007' |
44-001 | CE Training Ready Study Time | 10000,10016,10008,10007' |
45-001 | CE TRAINING Ready/Study Time NB | 10000,10008,10007' |
51-001 | FULFILLMENT | 10000,10008' |
61-076 | BO_Data Entry/Indexing for Back Office | 10000,10008' |
62-002 | BO_Email Processing | 10000,10008' |
62-051 | BO_Claims Processing | 10000,10008' |
62-076 | BO_Other Transactions | 10000,10008' |
65-001 | CHAT | 10000,10008' |
67-001 | SYSTEM TESTING | 10000,10008' |
86-002 | Acting Team Lead | 10000,10016,10008' |
86-003 | Specialists (SME) | 10000,10008' |
86-004 | Floor Support | 10000,10030,10035,10016,10008' |
86-005 | Mentor | 10000,10008' |
86-006 | Training Support | 10000,10030,10035,10016,10008' |
87-001 | TRAVEL - Hourly Employees | 10000,10008' |
88-001 | QUALITY | 10000,10008,10700' |
90-002 | PRT Train the Trainer | 10008' |
90-003 | PRT Training Delivery | 10008' |
90-004 | PRT Training Floor Support | 10008' |
91-001 | CLERICAL INTERNAL NB | 10000,10008' |
92-001 | CLERICAL CLIENT | 10000,10008' |
93-001 | CLERICAL CLIENT NB | 10000,10008' |
94-001 | ADMINISTRATIVE ASSISTANT NB | 10000,10008' |
97-001 | MISC OTHER NON PRODUCTIVE | 10000,10008' |
98-008 | Floor Assistant | 10150,10250,10560' |
98-009 | Team Leader Intern | 10011,10251' |
98-010 | Staff Breaks | 10100,10150,10250,10700,10603,10602,10560,10251' |
98-012 | Supervisory Duties | 10100,10250,10602,51099,15899,10700,10603' |
98-013 | FLA_Training/Development | 10150,10250' |
98-014 | FLA_Client Escalation | 10150,10250' |
98-015 | FLA_CVG Escalation | 10150,10250' |
98-016 | FLA_Coaching/Feedback | 10150,10250' |
98-017 | FLA _ Client Meetings | 10150,10250' |
98-019 | Clerical | 10100,10150,10602,10700,10250' |
99-001 | Lunch | 10000,10002,10700,10603,10602,10560,10251,10250,10150,10100,10030,10035,10016,10007,10008' |
Not Ready:Reason Codes
Reason Code | Description |
---|---|
Code 1 | Break |
Code 2 | Lunch |
Code 3 | Out of Office |
Code 4 | Meeting |
Code 5 | Wrap-Up |
Code 6 | Extended Wrapup |
Log Out:Reason Codes
Reason Code | Description |
---|---|
Code 1 | Off |
Code 2 | Vacation |
Code 3 | Weekend |
Code 4 | Meeting |
Code 5 | Emergency |
Dialing Rules
Internal Number Length | xxxxx |
Local Number Length | xxx-xxx-xxxx |
Outside Prefix | 9 |
Domestic Number Length | |
Domestic Prefix | |
International Number Length | |
International Number Prefix | |
Local Area Codes | 714, 949, 562 |
Info
- Phone Model: Avaya 9608
- Avaya Phone Access Code: 86387
- New Avaya Phone Access Code: 27238
- HTTP Server: 206.126.168.98
- Call Server : 10.164.18.52
Queues
- Dahua Alpha : 1760
- Dahua Dealer : 1759
- Dahua Dealer Ovrflw : 1765
- Dahua Empower : 1762
- Dahua Empower Ovrflw : 1766
- Dahua EN Sales T2 : 1750
- Dahua EN Tech : 1751
- Dahua FR Sales T2 : 1756
- Dahua FR Tech : 1757
- Dahua LeChange : 1761
- Dahua SP Sales T2 : 1753
- Dahua SP Tech : 1754
- Dahua Tech Sup T2 : 1763
- Dahua Tech Sup T3 : 1764
Phone Numbers
Name | Department | Phone Number | Extension | VDN (to transfer to Q) | |
---|---|---|---|---|---|
Dahua North America-Technical Support | Technical Support | 877.606.1590 | 1751 | Support.USA@DahuaTech.com | |
Dahua North America-Dealer Line | Technical Support | 866.302.6735 | 1759 | 73320 | dealersupport.usa@dahuatech.com |
Lorex Technical Support | Technical Support | 877.755.6739 | Support@LorexTechnology.com | ||
Empower Technical Support | Technical Support | 949.204.3226 | 1762 | 73323 | empowersupport@unisight.net |
LeChange Technical Support | Technical Support | 800.883.4120 | 1761 | 73322 | support.usa@lechange.com |
ADT (Alpha) Technical Support | Technical Support | 877.609.1936 | 1760 | 73321 | alphasupport.usa@dahuatech.com |
DNA Agents
Tier 1
First Name | Last Name | Extension | Number | Start Time | Lunch Start Time | End Time | |
---|---|---|---|---|---|---|---|
Manuel | Hernandez | l.orexs.alesforce@gmail.com | |||||
Armando | Agudelo | lor.exs.alesforce@gmail.com | |||||
Sonia | Marroquin | lore.x.sa.lesforce@gmail.com | |||||
Laura | Mendez | laurapatricia.mendez@convergys.com | |||||
William | Soler | lo.rexsa.l.e.sforce.2@gmail.com | |||||
Camila | Rico | lor.ex.salesforce.2@gmail.com | |||||
DNA French | DNA French | dnafrenchagent@gmail.com | |||||
Harold | Carvajal | l.o.rex.s.alesforce.2@gmail.com | |||||
Manuel | Gutierrez | lore.xsalesforce.2@gmail.com | |||||
Sebastian | Lemus | lorex.s.alesforce.2@gmail.com | |||||
Luis | Pineda | lo.rexsa.l.esforce.2@gmail.com | |||||
Alejandro | Giraldo | lorexs.al.esforce.2@gmail.com | |||||
Miguel | Pradilla | l.o.re.x.sa.l.esforce.2@gmail.com | |||||
Jhon | Rubio | l.o.re.x.sa.le.sforce.2@gmail.com | |||||
Madeleine | Pearson | lo.rexsa.le.sforce.2@gmail.com | |||||
Santiago | Vinasco | lo.rexsal.e.sforce.2@gmail.com | |||||
Daniel | Chaparro | l.o.rex.sale.sforce.2@gmail.com |
Tier 2
First Name | Last Name | Extension | LAN ID | Number | Start Time | Lunch Start Time | End Time | |
---|---|---|---|---|---|---|---|---|
Arran | Williams | x49056 | 63604 | 626.465.5250 | Arran.Williams@DahuaTech.com | 7:00AM PST | 11:30AM PST | 3:30PM PST |
Alex | Solano | x49050 | 63601 | Alex.Solano@DahuaTech.com | 9:00AM PST | 12:30PM PST | 6:00PM PST | |
William | Valencia | x49053 | 63600 | 951.258.1238 | William.Valencia@DahuaTech.com | 8:00AM PST | 1:30PM PST | 5:00PM PST |
Gerardo | Chavez | x49051 | 63605 | 626.723.8199 | Gerardo.Chavez@DahuaTech.com | 8:00AM PST | 12:00PM PST | 4:30PM PST |
Marques | Phillips | x | 63606 | 951.751.4253 | Marques.Phillips@DahuaTech.com | 8:00AM PST | 1:00PM PST | 4:30PM PST |
Carlos | Espinoza | x | 63607 | Carlos.Espinoza@DahuaTech.com | 9:00AM PST | 6:00PM PST | 2:00PM PST |
Tier 3
First Name | Last Name | Extension | LAN ID | Number | Start Time | Lunch Start Time | End Time | |
---|---|---|---|---|---|---|---|---|
JP | Wenger | x49069 | 63602 | 562.646.6667 | JP.Wenger@DahuaTech.com | 7:00AM PST | N/A | 3:00PM PST |
Nicky | Gunakan | x49054 | 63603 | 626.695.7795 | Nicky.Gunakan@DahuaTech.com | 8:00AM PST | N/A | 5:00PM PST |
Salesforce Fields
Name | Salesforce Name | Salesforce API Name | Data Type | SF Location | Status |
---|---|---|---|---|---|
Subject | Subject | Subject | Text | Activity Custom Field | Working |
WhoId | WhoId | WhoId__c | Text(15) (External ID) | Activity Custom Field | Unknown |
WhatId | WhatId | WhatId__c | Text(15) (External ID) | Activity Custom Field | Unknown |
Description | Summary | Summary__c | Text Area(255) | Unknown | Unknown |
CallDurationInSeconds | CallDurationInSeconds | CallDurationInSeconds__c | Number(18, 0) (External ID) | Activity Custom Field | Working |
HoldtimeInSeconds | HoldtimeInSeconds | HoldtimeInSeconds__c | Number(18, 0) (External ID) | Activity Custom Field | Working |
CallInitiatedTime | CallInitiatedTime | CallInitiatedTime__c | Time | Activity Custom Field | Working |
CallAnsweredTime | CallAnsweredTime | CallAnsweredTime__c | Time | Activity Custom Field | Working |
CallDisconnectedTime | CallDisconnectedTime | CallDisconnectedTime__c | Time | Activity Custom Field | Working |
CallWrapupTime | CallWrapupTime | CallWrapupTime__c | Time | Activity Custom Field | Working |
WrapupTimeInSeconds | WrapupTimeInSeconds | WrapupTimeInSeconds__c Number(18, 0) | (External ID) | Activity Custom Field | Working |
CallType | CallType | CallType__c | Text(25) (External ID) | Activity Custom Field | Working |
CallDisposition | CallDisposition | CallDisposition__c | Text(50) (External ID) | Activity Custom Field | Working |
Status | Status | Status__c | Activity Custom Field | Working | |
Phone | Phone | Phone__c | Text(20) (External ID) | Activity Custom Field | Working |
RingTimeInSeconds | RingTimeInSeconds | RingTimeInSeconds__c | Number(18, 0) (External ID) | Activity Custom Field | Working |
TalkTimeInSeconds | TalkTimeInSeconds | TalkTimeInSeconds__c | Number(18, 0) (External ID) | Activity Custom Field | Working |
UCID | UCID | UCID__c | Text(15) (External ID) | Activity Custom Field | Unknown |
Last Modified By | LastModifiedBy | Lookup | Activity Custom Field | Working |