Notice: Firmware Links Under Maintenance We are currently undergoing maintenance on all firmware links. If any links are inaccessible, please email or contact Tech Support for the firmware. We appreciate your patience during the maintenance, thank you for your understanding.
Difference between revisions of ":Internal Only"
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For LeChange devices that have been approved for RMA go through the Following Process: | For LeChange devices that have been approved for RMA go through the Following Process: | ||
| − | + | * Get the model number, shipping address, email, and contact number if not already had. | |
| − | + | * Set Status to RMA Pending and enter the RMA Reason and Type. | |
| − | + | * Save the case, it will automatically be transferred to the DNA - RMA Queue. | |
| − | + | * From the DNA - RMA Queue approve the RMA take ownership back over the case. | |
| − | + | * Send an email to ALL the following: | |
| − | |||
| − | |||
| − | |||
| − | |||
| − | |||
| − | |||
| − | |||
| − | |||
| − | |||
| − | |||
| + | :: '''jessica.oviedo@lorextechnology.com (Main To)'''<br />'''joe.lee@lorextechnology.com ( Additional To )'''<br />'''jp.wenger@dahuatech.com ( CC )'''<br />'''Steven.Mei@dahuatech.com ( CC )''' | ||
| + | * In the email, state the reasons for RMA, model of the device, and whether or not they need replacement cameras as well. Request the tracking number for the unit as well. | ||
| + | * Make sure that all parties are kept in the loop throughout the RMA process. | ||
| + | * Once the unit has been shipped, send tracking information to the customer by email. | ||
===Report a Problem=== | ===Report a Problem=== | ||
| Line 181: | Line 175: | ||
===Projects=== | ===Projects=== | ||
| − | * [[Internal:Agent_Homepage|Agent Homepage]] | + | :* [[Internal:Agent_Homepage|Agent Homepage]] |
| − | * [http://oaglobal.dahuatech.com/ Dahua Employee Login] | + | :* [http://oaglobal.dahuatech.com/ Dahua Employee Login] |
| − | * [https://docs.google.com/spreadsheets/d/1AonIjhzN3-ViHevBvi-eoXTWq9rNTWUsaXkLv_TDpRg/edit?usp=sharing Device List] | + | :* [https://docs.google.com/spreadsheets/d/1AonIjhzN3-ViHevBvi-eoXTWq9rNTWUsaXkLv_TDpRg/edit?usp=sharing Device List] |
| − | * [[Internal:Internal_Only/System_Down_Emergency_Process|System Down Emergency Process]] | + | :* [[Internal:Internal_Only/System_Down_Emergency_Process|System Down Emergency Process]] |
| − | * [[Internal:Internal_Only/Password_Reset_Process|Password Reset Process]] | + | :* [[Internal:Internal_Only/Password_Reset_Process|Password Reset Process]] |
| − | * [[Internal:Product_Review_Process|Product Review Process]] | + | :* [[Internal:Product_Review_Process|Product Review Process]] |
| − | * [[Internal:Internal_Only/Head_Count|Head Count]] | + | :* [[Internal:Internal_Only/Head_Count|Head Count]] |
| − | * [[Internal:Internal_Only/Sub_Problem_Type#Problem_Type_and_Sub-Problem_Type|Problem Type and Sub-Problem Type]] | + | :* [[Internal:Internal_Only/Sub_Problem_Type#Problem_Type_and_Sub-Problem_Type|Problem Type and Sub-Problem Type]] |
| − | * https://dahuawiki.com/Firmware_Templates | + | :* https://dahuawiki.com/Firmware_Templates |
| − | * https://dahuawiki.com/Firmware_by_Device_Tabbed | + | :* https://dahuawiki.com/Firmware_by_Device_Tabbed |
| − | * https://dahuawiki.com/Firmware_Templates | + | :* https://dahuawiki.com/Firmware_Templates |
| − | * https://dahuawiki.com/Kits | + | :* https://dahuawiki.com/Kits |
| − | * [[Internal:Name_Rule]] | + | :* [[Internal:Name_Rule]] |
| − | * https://dahuawiki.com/Internal:Empower | + | :* https://dahuawiki.com/Internal:Empower |
| − | * [[Internal:DSS_Windows|DSS Windows]] | + | :* [[Internal:DSS_Windows|DSS Windows]] |
| − | * [[Internal:Deep_Learn|Deep Learn]] | + | :* [[Internal:Deep_Learn|Deep Learn]] |
| − | * [[Internal:Customer_Lookup|Authorized Customer Lookup]] | + | :* [[Internal:Customer_Lookup|Authorized Customer Lookup]] |
| − | * [[Internal:ANPR|ANPR Automatic Number Plate Recognition]] | + | :* [[Internal:ANPR|ANPR Automatic Number Plate Recognition]] |
| − | |||
| Line 206: | Line 199: | ||
===Product Pages=== | ===Product Pages=== | ||
| − | * [http://www.dahuasecurity.com/en/us/category.php?cid=934 Access Control DNA] = [[Access_Control]] | + | :* [http://www.dahuasecurity.com/en/us/category.php?cid=934 Access Control DNA] = [[Access_Control]] |
| − | * [http://www.dahuasecurity.com/en/us/category.php?cid=944 Video Intercom DNA] = [[Video_Intercom]] | + | :* [http://www.dahuasecurity.com/en/us/category.php?cid=944 Video Intercom DNA] = [[Video_Intercom]] |
| − | * [http://www.dahuasecurity.com/en/us/category.php?cid=684 Multi-Sensor DNA] = [[Multi-Sensor]] | + | :* [http://www.dahuasecurity.com/en/us/category.php?cid=684 Multi-Sensor DNA] = [[Multi-Sensor]] |
| − | * [http://www.dahuasecurity.com/en/us/category.php?cid=556 Fisheye DNA] = [[Fisheye]] | + | :* [http://www.dahuasecurity.com/en/us/category.php?cid=556 Fisheye DNA] = [[Fisheye]] |
| − | * [http://www1.dahuasecurity.com/products_category/dss-20.html DSS] = [[DSS]] | + | :* [http://www1.dahuasecurity.com/products_category/dss-20.html DSS] = [[DSS]] |
| − | |||
===Dahua Irvine Inventory List=== | ===Dahua Irvine Inventory List=== | ||
| − | * [[Internal:Dahua_Irvine_Inventory_List|Dahua Irvine Inventory List]] | + | :* [[Internal:Dahua_Irvine_Inventory_List|Dahua Irvine Inventory List]] |
| − | + | :* Live Demos | |
| − | * Live Demos | ||
| − | |||
User: admin | User: admin | ||
PW: DahuaWIN2017 | PW: DahuaWIN2017 | ||
===Wiki Processes=== | ===Wiki Processes=== | ||
| − | * [[Internal:System_Photos_Process|System Photos Process]] | + | :* [[Internal:System_Photos_Process|System Photos Process]] |
| − | * [[Internal:Example_Photos_Process|Example Photos Process]] | + | :* [[Internal:Example_Photos_Process|Example Photos Process]] |
| − | * [[Internal:PDF_Banner_Process|PDF Banner Process]] | + | :* [[Internal:PDF_Banner_Process|PDF Banner Process]] |
| − | * [[Internal:Database_Photos_Process|Database Photos Process]] | + | :* [[Internal:Database_Photos_Process|Database Photos Process]] |
| − | * [[Internal:Wiki_Article_How_To|How to create a wiki article]] | + | :* [[Internal:Wiki_Article_How_To|How to create a wiki article]] |
| − | * [[Internal:Product_Page_How_To|How to create a product page]] | + | :* [[Internal:Product_Page_How_To|How to create a product page]] |
| − | * [[Internal:Internal_Only/AwesomeFont|AwesomeFont Reference]] | + | :* [[Internal:Internal_Only/AwesomeFont|AwesomeFont Reference]] |
| − | |||
===LearnDahua Enrollment Codes=== | ===LearnDahua Enrollment Codes=== | ||
| − | * Dahua Basics -LearnBasics | + | :* Dahua Basics -LearnBasics |
| − | * IVS: Technical Training -DahuaWIN | + | :* IVS: Technical Training -DahuaWIN |
| − | * Technical Support Operations -DahuaWIN | + | :* Technical Support Operations -DahuaWIN |
| − | * DSS Intro -LearnDSS | + | :* DSS Intro -LearnDSS |
| − | * HCVR & XVR Internal Training -LearnXVRandHCVR | + | :* HCVR & XVR Internal Training -LearnXVRandHCVR |
| − | * Presentation Resource -LearnPPT | + | :* Presentation Resource -LearnPPT |
| − | * Technical Training -LearnTT | + | :* Technical Training -LearnTT |
| − | * Technical Assessment -LearnTest | + | :* Technical Assessment -LearnTest |
| − | |||
Revision as of 22:20, 3 May 2019
Dahua USA Internal Information
Online Software
Salesforce Production Server
Bomgar
uJet
Avaya Phone System
Serial Lookup
Serial Lookup Tool 1
Serial Lookup Tool 2
Serial Lookup Tool 3
Dahua Sites
Main Site (USA)
Main Site (International)
Learn Dahua
Dealer Portal
GKS-Internal Only Knowledge Base
Lorex Wiki
Reporting and Reference
Process
Salesforce Instructions
Global To Do
Call Scripts
Request Time Off
Reporting
Customer Satisfaction Survey
Escalation file:Checklist
RMA Process
Q&A
Sales
P2P Websites
- www.dahuap2pcloud.com
- www.easy4ipcloud.com
Non-Dahua
Digimerge
Empower
ADT Online Resource
Digimerge DDNS
FLIR DDNS
LeChange RMA
For LeChange devices that have been approved for RMA go through the Following Process:
- Get the model number, shipping address, email, and contact number if not already had.
- Set Status to RMA Pending and enter the RMA Reason and Type.
- Save the case, it will automatically be transferred to the DNA - RMA Queue.
- From the DNA - RMA Queue approve the RMA take ownership back over the case.
- Send an email to ALL the following:
- jessica.oviedo@lorextechnology.com (Main To)
joe.lee@lorextechnology.com ( Additional To )
jp.wenger@dahuatech.com ( CC )
Steven.Mei@dahuatech.com ( CC )
- jessica.oviedo@lorextechnology.com (Main To)
- In the email, state the reasons for RMA, model of the device, and whether or not they need replacement cameras as well. Request the tracking number for the unit as well.
- Make sure that all parties are kept in the loop throughout the RMA process.
- Once the unit has been shipped, send tracking information to the customer by email.
Report a Problem
Bug Tracker
Report a Problem with DahuaWiki
Report an Issue
Product Information Links
Name Rule Authorization
Device Credentials
DVR, XVR, HCVR, IVS and Fisheye
Where Purchased
Phone Numbers
| Name | Department | Phone Number | |
|---|---|---|---|
| Dahua North America-Technical Support | Technical Support | 877.606.1590 | Support.USA@DahuaTech.com |
| Dahua North America-Dealer Line | Technical Support | 866.302.6735 | dealersupport.usa@dahuatech.com |
| Dahua North America-Internal Only Tech Support | Technical Support | 866.302.6735 | InternalSupport.USA@dahuatech.com |
| Lorex Technical Support | Technical Support | 877.755.6739 | Support@LorexTechnology.com |
| Empower Technical Support | Technical Support | 949.204.3226 | empowersupport@unisight.net |
| LeChange Technical Support | Technical Support | 800.883.4120 | support.usa@lechange.com |
| ADT (Alpha) Technical Support | Technical Support | 877.609.1936 | alphasupport.usa@dahuatech.com |
Product Management
|
Adjusted Product Line Responsibility |
Others | |
|
Angela Huang |
IP Camera, Thermal Camera, HDCVI Camera, Accessory (camera relevant ) |
Ordering system maintenance support from product perspective On-site product vetting support for video products |
|
Lucas Zheng |
NVR, HCVR DVR, Penta DVR, Bundles, Transmission, Display, Accessory (storage/transmission relevant), DSS Express |
Public Cloud relevant, On-site product vetting support for video products |
|
Jordan Che |
PTZ Camera, IP Environmental Camera, Intercom, Access Control, 3rd party VMS integration support. |
On-site product vetting support for intercom & access control products |
Projects
- Agent Homepage
- Dahua Employee Login
- Device List
- System Down Emergency Process
- Password Reset Process
- Product Review Process
- Head Count
- Problem Type and Sub-Problem Type
- https://dahuawiki.com/Firmware_Templates
- https://dahuawiki.com/Firmware_by_Device_Tabbed
- https://dahuawiki.com/Firmware_Templates
- https://dahuawiki.com/Kits
- Internal:Name_Rule
- https://dahuawiki.com/Internal:Empower
- DSS Windows
- Deep Learn
- Authorized Customer Lookup
- ANPR Automatic Number Plate Recognition
Salesforce Case Status Quick Reference
Product Pages
Dahua Irvine Inventory List
- Dahua Irvine Inventory List
- Live Demos
User: admin PW: DahuaWIN2017
Wiki Processes
LearnDahua Enrollment Codes
- Dahua Basics -LearnBasics
- IVS: Technical Training -DahuaWIN
- Technical Support Operations -DahuaWIN
- DSS Intro -LearnDSS
- HCVR & XVR Internal Training -LearnXVRandHCVR
- Presentation Resource -LearnPPT
- Technical Training -LearnTT
- Technical Assessment -LearnTest
