Difference between revisions of "DSS Windows/Express/Troubleshoot/Cannot Control PTZ"

(Step by Step Instructions)
 
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==Prerequisites==
 
==Prerequisites==
  
*[[DSS_Windows/Both/Server_Install|DSS Express S Server Installed]]
+
*[[DSS_Windows/Both/Server_Install|DSS Express Server Installed]]
*[[DSS_Windows/Both/Client_Install|DSS Express S Client Installed]]
+
*[[DSS_Windows/Both/Client_Install|DSS Express Client Installed]]
*PTZ camera added to DSS Express S
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*PTZ camera added to DSS Express  
  
 
==Video Instructions==
 
==Video Instructions==
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==Step by Step Instructions==
 
==Step by Step Instructions==
1. Click Devices from the Main Page of DSS Express S
+
1. Click Devices from the Main Page of DSS Express  
  
 
2. Click the Modify icon [[File:edit_icon.jpg]] (Pencil) next to the PTZ camera to Modify Device settings
 
2. Click the Modify icon [[File:edit_icon.jpg]] (Pencil) next to the PTZ camera to Modify Device settings

Latest revision as of 22:38, 1 April 2021

Cannot Control PTZ

Description

This guide will show how to troubleshoot a Dahua IP PTZ Camera that is connected to DSS Express

Example:

Troubleshoot PTZ - DSS Express - 0.jpg

This PTZ camera has been added to DSS Express but in Live View when the camera is selected, the PTZ control menu is not available / greyed out

Prerequisites

Video Instructions

Step by Step Instructions

1. Click Devices from the Main Page of DSS Express

2. Click the Modify icon Edit icon.jpg (Pencil) next to the PTZ camera to Modify Device settings

Troubleshoot PTZ - DSS Express - 1.jpg

3. The Edit Device window will appear

Click Video Channel

Troubleshoot PTZ - DSS Express - 2.jpg

4. Click in the field under 'Camera Type' and use the drop-down box to select 'Speed Dome'

Troubleshoot PTZ - DSS Express - 3.jpg

5. Click OK

Troubleshoot PTZ - DSS Express - 4.jpg

6. In Live View, select the camera and expand the PTZ sidebar for control of the camera

Troubleshoot PTZ - DSS Express - 5.jpg