Difference between revisions of "Troubleshoot/NVR/Errors Found In Log"
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===Boot Codes=== | ===Boot Codes=== | ||
| − | + | *0x00: DVR has rebooted normally: routine maintenance reboot or a user reboot. | |
| − | 0x00: | + | *0x01: Abnormal reboot: power loss, system crash, or other undefined abnormality. |
| − | 0x01: | + | *0x02: Log stuck. |
| − | 0x02: | + | *0x03: Hard drive read-write slow: hard drive read-write speed has dropped significantly; hard drive capacity has seriously decreased. |
| − | 0x03: Hard drive read-write slow: hard drive read-write speed has dropped significantly; hard drive | + | *0x04: Abnormal recording: Over 3 minutes with no stream on the recording channel. |
| − | + | *0x05: Bad track: The hard drive has a bad track. | |
| − | 0x04: Abnormal recording: Over 3 minutes with no stream on the recording channel. | ||
| − | 0x05: Bad track: The hard drive has a bad track. | ||
===Troubleshooting the codes=== | ===Troubleshooting the codes=== | ||
| − | + | *0x00: Check in Settings>System>Auto Maintain to ensure that the DVR is not set to reboot. | |
| − | 0x00: Check in Settings>System>Auto Maintain to ensure that the DVR is not set to reboot. | + | *0x01: This one is the hardest one to diagnose. We recommend updating the firmware to the most Recent version, hard resetting the DVR, and ensuring the DVR is receiving consistent power. |
| − | 0x01: This one is the hardest one to diagnose. We recommend updating the firmware to the most | + | *0x02: Clear the log. Go to Information>Log and click Clear. |
| − | + | *0x03: Check in Settings>Storage>HDD Manage and look at the Status. If it is not "Normal", it is likely that there is a hard drive error and it needs to be replaced. | |
| − | 0x02: Clear the log. Go to Information>Log and click Clear. | + | *0x04: Check all of the camera connections and ensure they are powered correctly. |
| − | 0x03: Check in Settings>Storage>HDD Manage and look at the Status. If it is not "Normal", it is | + | *0x05: Check in Settings>Storage>HDD Manage and look at the Status. If it is not "Normal", it is likely that there is a hard drive error and it needs to be replaced. |
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| − | 0x04: Check all of the camera connections and ensure they are powered correctly. | ||
| − | 0x05: Check in Settings>Storage>HDD Manage and look at the Status. If it is not "Normal", it is | ||
| − | |||
Revision as of 18:11, 7 July 2016
Errors Found in Log
Whenever the DVR reboots an entry is created in the Log, Information>Log. In the log the entry will list "Reboot with flags" or "Reboot Symbol". It will show a code telling you why the camera rebooted. Please see the list below:
Boot Codes
- 0x00: DVR has rebooted normally: routine maintenance reboot or a user reboot.
- 0x01: Abnormal reboot: power loss, system crash, or other undefined abnormality.
- 0x02: Log stuck.
- 0x03: Hard drive read-write slow: hard drive read-write speed has dropped significantly; hard drive capacity has seriously decreased.
- 0x04: Abnormal recording: Over 3 minutes with no stream on the recording channel.
- 0x05: Bad track: The hard drive has a bad track.
Troubleshooting the codes
- 0x00: Check in Settings>System>Auto Maintain to ensure that the DVR is not set to reboot.
- 0x01: This one is the hardest one to diagnose. We recommend updating the firmware to the most Recent version, hard resetting the DVR, and ensuring the DVR is receiving consistent power.
- 0x02: Clear the log. Go to Information>Log and click Clear.
- 0x03: Check in Settings>Storage>HDD Manage and look at the Status. If it is not "Normal", it is likely that there is a hard drive error and it needs to be replaced.
- 0x04: Check all of the camera connections and ensure they are powered correctly.
- 0x05: Check in Settings>Storage>HDD Manage and look at the Status. If it is not "Normal", it is likely that there is a hard drive error and it needs to be replaced.
