Difference between revisions of ":DNA BiWeekly Meeting"
(→Shoretel / Mitel) |
(→Inbound Call Volume) |
||
| Line 16: | Line 16: | ||
===October 30, 2017 to November 3, 2017=== | ===October 30, 2017 to November 3, 2017=== | ||
====Desk.com==== | ====Desk.com==== | ||
| + | {| class="wikitable" | ||
| + | |+Created and Resolved Cases | ||
| + | |- | ||
| + | |Day of Week | ||
| + | |Created Cases | ||
| + | |Resolved Cases | ||
| + | |- | ||
| + | |Monday | ||
| + | |60 | ||
| + | |54 | ||
| + | |- | ||
| + | |Tuesday | ||
| + | |57 | ||
| + | |32 | ||
| + | |- | ||
| + | |Wednesday | ||
| + | |45 | ||
| + | |40 | ||
| + | |- | ||
| + | |Thursday | ||
| + | |65 | ||
| + | |54 | ||
| + | |- | ||
| + | |Friday | ||
| + | |58 | ||
| + | |39 | ||
| + | |- | ||
| + | |Total | ||
| + | |285 | ||
| + | |213 | ||
| + | |} | ||
====Shoretel / Mitel==== | ====Shoretel / Mitel==== | ||
{| class="wikitable" | {| class="wikitable" | ||
Revision as of 18:15, 6 November 2017
Contents
Dahua North America Tech Support Meeting Information
Call In-Bridge Info
Schedule
Date: November 8, 2017 @ 11:00AM-12:00PM PST
Topics
- Shoretel = Mitel
- Salesforce
- New Serial Tracker
Backend
Trends
Inbound Call Volume
October 30, 2017 to November 3, 2017
Desk.com
| Day of Week | Created Cases | Resolved Cases |
| Monday | 60 | 54 |
| Tuesday | 57 | 32 |
| Wednesday | 45 | 40 |
| Thursday | 65 | 54 |
| Friday | 58 | 39 |
| Total | 285 | 213 |
Shoretel / Mitel
| Total | 335 | 100% |
| Answered | 132 | 39.4% |
| Unanswered | 203 | 60.6% |
| Day of Week | Total | Answered | Unanswered |
| Monday | x | x | x% |
| Tuesday | x | x | x% |
| Wednesday | x | x | x% |
| Thursday | x | x | x% |
| Friday | x | x | x% |
Developer Corner
New on the Wiki
New on LearnDahua
Sales Training
- NVR Sales Training- NVR sales training focusing on key feature, and product capabilities. Suitable for all audiences
- IP Fixed Camera Sales Training- IP-Fixed-Camera sales training focusing on key feature, and product capabilities. Suitable for all audiences.
- IP Panorama Camera Sales Training -IP Panorama Camera sales training focusing on key feature, and product capabilities. Suitable for all audiences.
- HCVR & XVR Sales Training - XVR and DVR Sales training focusing on key features, and product capabilities. Suitable for all audiences
External
- N/A
Internal
- Technical Certification Online Resource
- Technical Training
- Technical Assessment
- Presentation Resource
- HCVR & XVR Internal Training
- DSS Introduction
- Technical Support Operations
New Hires
- Barry Rossen
- William Valencia
