Difference between revisions of ":Salesforce"
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*Must use Chrome | *Must use Chrome | ||
*Case must be created or updated for every customer interaction | *Case must be created or updated for every customer interaction | ||
| − | *Email must be sent to customer | + | *Email must be sent to customer for every customer interaction |
*Case must be closed before moving onto the next case | *Case must be closed before moving onto the next case | ||
Revision as of 15:53, 7 February 2018
Contents
Salesforce
Getting Started
(Under Construction)
Routing: Omni-Channel
Telephony: Shoretel/Mitel
Links and Resources
Process Quick Reference
- Must use Chrome
- Case must be created or updated for every customer interaction
- Email must be sent to customer for every customer interaction
- Case must be closed before moving onto the next case
