Difference between revisions of "Troubleshoot/NVR/"

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(Replaced content with "===I can not connect to the IPC=== * Please make sure the IPC has booted up. * IPC network connection is right and it is online * IPC IP is in the blacklist. * The device...")
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===Video Loss from NVR===
 
* Disconnect, reconnect power and video cables to NVR.
 
* Change power supply connected to NVR.
 
* Disconnect HDD and boot NVR. If NVR boots without HDD, then HDD has failed or is not compatible.
 
* Connect a 1080P display to the NVR. If image is displayed, initial display is not compatible with NVR.
 
* If connected via HDMI, ensure that the display is 1080P capable.
 
===NVR does not boot===
 
* Disconnect, reconnect power and video cables to NVR.
 
* Disconnect HDD and boot NVR. If NVR boots without HDD, then HDD has failed or is not compatible.
 
===NVR randomly rebooting===
 
* Disconnect HDD and boot NVR. If NVR boots without HDD, then HDD has failed or is not compatible.
 
[[File:RecordSchedule.jpg|thumb|right|100px|Record Schedule]]
 
===Unable to Playback Recordings===
 
* Check that HDD is detected by NVR
 
* "Record Status" is set to, "Enabled" on all channels
 
* Check, "Record Schedule" and ensure your desired recording is enabled; [[MotionRecord | Motion]], [[ScheduleRecord | Schedule]], or [[AlarmRecord | Alarm]] Recording.
 
* Recorded file has been overwritten
 
===Video Feed Distorted When Playing Back Video===
 
* Video quality is set too low. Check Encoding
 
* Program read error, bit data is too small. Reboot the NVR.
 
* HDD malfunction. Try formatting the HDD
 
* NVR hardware malfunction. Flash the latest compatible firmware for your system.
 
===Time and Date is Incorrect===
 
* Ensure Date and Time are set properly in the NVR. See: [[DateTime|Date and Time]]
 
* Internal battery voltage too low. Replace internal battery.
 
* Crystal is broken.
 
===NVR Cannot Control PTZ===
 
Please Note: IP and HD-CVI PTZs do not require an RS458 cable. Controls are sent over the RG59 or CAT5 cable.
 
* Front panel PTZ error
 
* PTZ decoder setup, connection or installation is not correct.
 
* Cable connection is not correct.
 
* PTZ setup is not correct.
 
* PTZ decoder and NVR protocol is not compatible.
 
* PTZ decoder and NVR address is not compatible.
 
* When there are several decoders, please add 120 Ohm between the PTZ decoder A/B cables furthest end to delete the reverberation or impedance matching. Otherwise the PTZ control is not stable.
 
* The distance is too far.
 
===Unable to Login from Web Browser===
 
* For Windows 98 or Windows ME user, please update your system to Windows 2000 sp4. Or you can install client-end software of lower version. Please note right now, our NVR is not compatible with Windows VISTA control.
 
* ActiveX control has been disabled.
 
* No dx8.1 or higher. Please upgrade display card driver.
 
* Network connection error.
 
* Network setup error.
 
* Password or user name is invalid.
 
* Client-end is not compatible with NVR program.
 
===There is only mosaic no video when preview or playback video file remotely.===
 
* Network fluency is not good.
 
* Client-end resources are limit.
 
* Current user has no right to monitor.
 
===Network connection is not stable.===
 
* Network is not stable.
 
* IP address conflict.
 
* MAC address conflict.
 
* PC or device network card is not good.
 
===Burn error /USB back error.===
 
* Burner and NVR are in the same data cable.
 
* System uses too much CPU resources. Please stop record first and then begin backup.
 
* Data amount exceeds backup device capacity. It may result in burner error.
 
* Backup device is not compatible.
 
* Backup device is damaged.
 
===Keyboard can not control NVR.===
 
* NVR serial port setup is not correct
 
* Address is not correct
 
* When there are several switchers, power supply is not enough.
 
* Transmission distance is too far.
 
===Alarm signal can not been disarmed.===
 
* Alarm setup is not correct.
 
* Alarm output has been open manually.
 
* Input device error or connection is not correct.
 
* Some program versions may have this problem. Please upgrade your system.
 
===Alarm function is null.===
 
* Alarm setup is not correct.
 
* Alarm cable connection is not correct.
 
* Alarm input signal is not correct.
 
* There are two loops connect to one alarm device.
 
===Record storage period is not enough.===
 
* Camera quality is too low. Lens is dirty. Camera is installed against the light. Camera aperture setup is not correct.
 
* HDD capacity is not enough.
 
* HDD is damaged.
 
===Can not playback the downloaded file.===
 
* There is no media player.
 
* No DXB8.1 or higher graphic acceleration software.
 
* There is no DivX503Bundle.exe control when you play the file transformed to AVI via media player.
 
* No DivX503Bundle.exe or ffdshow-2004 1012 .exe in Windows XP OS.
 
===Forgot local menu operation password or network password===
 
* Please contact your local service engineer or our sales person for help. We can guide you to solve this problem.
 
===There is no video. The screen is in black.===
 
* IPC IP address is not right.
 
* IPC port number is not right.
 
* IPC account (user name/password) is not right.
 
* IPC is offline.
 
===The displayed video is not full in the monitor.===
 
* Please cheek current resolution setup. If the current setup is 1920*1080, then you need to set the monitor resolution as 1920*1080 or 1080P capable.
 
===There is no HDMI output.===
 
* Displayer is not in HDMI mode.
 
* HDMI cable connection is not right.
 
===The video is not fluent when I view in multiple-channel mode from the client-end.===
 
* The network bandwidth is not sufficient. The multiple-channel monitor operation needs at least 100M or higher.
 
* Your PC resources are not sufficient. For 16-ch remote monitor operation, the PC shall have the following environment: Quad Core, 2G or higher memory, independent displayer, display card memory 256M or higher.
 
 
===I can not connect to the IPC===
 
===I can not connect to the IPC===
 
* Please make sure the IPC has booted up.
 
* Please make sure the IPC has booted up.
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* Check the IPC port value and the time zone is the same as the NVR.
 
* Check the IPC port value and the time zone is the same as the NVR.
 
* Make sure current network environment is stable.
 
* Make sure current network environment is stable.
===After I set the NVR resolution as 1080P, my monitor can not display.===
+
 
* Shut down the device and then reboot. When you reboot, please press the Fn button at the same time and then release after 5 seconds. You can restore NVR resolution to the default setup.
 
===My admin account has been changed and I can not log in.===
 
Use telnet and then input the following command:
 
# cd /mnt/mtd/Config/ 
 
# rm -rf group 
 
# rm -rf password 
 
# Reboot the device to restore the default password.
 
===After I login the Web , I can not find the remote interface to add the IPC.===
 
*Please clear the Web controls and load again.
 
===I use the VGA montior. If I use the multple-window mode, I see the video from the main stream or the sub stream.===
 
*For 32-channel series product, the 9/16-window is using the sub stream.
 
*For 4/8/16 series product, system is using the main stream no matter you are in what display mode.
 
 
[[Category:Troubleshoot]]
 
[[Category:Troubleshoot]]
 
[[Category:Pages_with_broken_file_links]]
 
[[Category:Pages_with_broken_file_links]]

Revision as of 22:03, 5 October 2015

I can not connect to the IPC

  • Please make sure the IPC has booted up.
  • IPC network connection is right and it is online
  • IPC IP is in the blacklist.
  • The device has connected to the too many IPC. It can not transmit the video.
  • Check the IPC port value and the time zone is the same as the NVR.
  • Make sure current network environment is stable.