Difference between revisions of ":Process/Reporting April"
| Line 1: | Line 1: | ||
| − | =Link to Master Reporting= | + | ==Link to Master Reporting== |
| − | [https://docs.google.com/spreadsheets/d/1uH_npXqU2EG6TVqVZ9M6pY0ps4DPBK6W23HkD_tpU3U/edit#gid=279843104 Master Reporting] | + | [https://docs.google.com/spreadsheets/d/1uH_npXqU2EG6TVqVZ9M6pY0ps4DPBK6W23HkD_tpU3U/edit#gid=279843104 '''Master Reporting'''] |
==Week 1: March 31 to April 6== | ==Week 1: March 31 to April 6== | ||
Revision as of 21:14, 31 March 2019
Contents
Link to Master Reporting
Week 1: March 31 to April 6
Salesforce Backend Changelog
- ...
Week 3: April 14 to 20
| Type | Inbound Calls | Outbound Calls | Average Hold Time | Abandoned | Voicemails | Cases Created | Cases Closed | Escalated Cases | RMA Created | RMA Completed | CSAT Average | QA Average |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Dahua North America | ||||||||||||
| Dealer Queue | ||||||||||||
| FLIR | ||||||||||||
| Lorex | ||||||||||||
| LeChange | ||||||||||||
| Empower | ||||||||||||
| TOTAL |
Salesforce Backend Changelog
- ...
Week 4: April 28 to May 4
| Type | Inbound Calls | Outbound Calls | Average Hold Time | Abandoned | Voicemails | Cases Created | Cases Closed | Escalated Cases | RMA Created | RMA Completed | CSAT Average | QA Average |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Dahua North America | ||||||||||||
| Dealer Queue | ||||||||||||
| FLIR | ||||||||||||
| Lorex | ||||||||||||
| LeChange | ||||||||||||
| Empower | ||||||||||||
| TOTAL |
Salesforce Backend Changelog
- ...
