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Difference between revisions of ":Process/Reporting April"
Line 1: | Line 1: | ||
==Link to Master Reporting== | ==Link to Master Reporting== | ||
− | [https://docs.google.com/spreadsheets/d/1uH_npXqU2EG6TVqVZ9M6pY0ps4DPBK6W23HkD_tpU3U/edit#gid=279843104 '''Master Reporting'''] | + | [https://docs.google.com/spreadsheets/d/1uH_npXqU2EG6TVqVZ9M6pY0ps4DPBK6W23HkD_tpU3U/edit#gid=279843104 '''Click here to access Master Reporting'''] |
==Week 1: March 31 to April 6== | ==Week 1: March 31 to April 6== |
Revision as of 21:15, 31 March 2019
Contents
Link to Master Reporting
Click here to access Master Reporting
Week 1: March 31 to April 6
Salesforce Backend Changelog
- ...
Week 3: April 14 to 20
Type | Inbound Calls | Outbound Calls | Average Hold Time | Abandoned | Voicemails | Cases Created | Cases Closed | Escalated Cases | RMA Created | RMA Completed | CSAT Average | QA Average |
---|---|---|---|---|---|---|---|---|---|---|---|---|
Dahua North America | ||||||||||||
Dealer Queue | ||||||||||||
FLIR | ||||||||||||
Lorex | ||||||||||||
LeChange | ||||||||||||
Empower | ||||||||||||
TOTAL |
Salesforce Backend Changelog
- ...
Week 4: April 28 to May 4
Type | Inbound Calls | Outbound Calls | Average Hold Time | Abandoned | Voicemails | Cases Created | Cases Closed | Escalated Cases | RMA Created | RMA Completed | CSAT Average | QA Average |
---|---|---|---|---|---|---|---|---|---|---|---|---|
Dahua North America | ||||||||||||
Dealer Queue | ||||||||||||
FLIR | ||||||||||||
Lorex | ||||||||||||
LeChange | ||||||||||||
Empower | ||||||||||||
TOTAL |
Salesforce Backend Changelog
- ...