Difference between revisions of ":Process/Reporting April"

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==Week 1: March 31 to April 6==
 
==Week 1: March 31 to April 6==
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 +
===Salesforce Backend Changelog===
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* ...
 +
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==Week 1: April 7 to 13==
  
 
===Salesforce Backend Changelog===
 
===Salesforce Backend Changelog===
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==Week 3: April 14 to 20==
 
==Week 3: April 14 to 20==
{| class="wikitable"
+
 
|-
 
!|Type
 
!|Inbound Calls
 
!|Outbound Calls
 
!|Average Hold Time
 
!|Abandoned
 
!|Voicemails
 
!|Cases Created
 
!|Cases Closed
 
!|Escalated Cases
 
!|RMA Created
 
!|RMA Completed
 
!|CSAT Average
 
!|QA Average
 
|-
 
!|Dahua North America
 
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!|Dealer Queue
 
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!|FLIR
 
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!|Lorex
 
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!|LeChange
 
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!|Empower
 
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!|TOTAL
 
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|}
 
 
===Salesforce Backend Changelog===
 
===Salesforce Backend Changelog===
 
* ...
 
* ...
  
 
==Week 4: April 28 to May 4==
 
==Week 4: April 28 to May 4==
{| class="wikitable"
+
 
|-
 
!|Type
 
!|Inbound Calls
 
!|Outbound Calls
 
!|Average Hold Time
 
!|Abandoned
 
!|Voicemails
 
!|Cases Created
 
!|Cases Closed
 
!|Escalated Cases
 
!|RMA Created
 
!|RMA Completed
 
!|CSAT Average
 
!|QA Average
 
|-
 
!|Dahua North America
 
||
 
||
 
||
 
||
 
||
 
||
 
||
 
||
 
||
 
||
 
||
 
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|-
 
!|Dealer Queue
 
||
 
||
 
||
 
||
 
||
 
||
 
||
 
||
 
||
 
||
 
||
 
||
 
|-
 
!|FLIR
 
||
 
||
 
||
 
||
 
||
 
||
 
||
 
||
 
||
 
||
 
||
 
||
 
|-
 
!|Lorex
 
||
 
||
 
||
 
||
 
||
 
||
 
||
 
||
 
||
 
||
 
||
 
||
 
|-
 
!|LeChange
 
||
 
||
 
||
 
||
 
||
 
||
 
||
 
||
 
||
 
||
 
||
 
||
 
|-
 
!|Empower
 
||
 
||
 
||
 
||
 
||
 
||
 
||
 
||
 
||
 
||
 
||
 
||
 
|-
 
!|TOTAL
 
||
 
||
 
||
 
||
 
||
 
||
 
||
 
||
 
||
 
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|}
 
 
===Salesforce Backend Changelog===
 
===Salesforce Backend Changelog===
 
* ...
 
* ...

Revision as of 21:16, 31 March 2019

Link to Master Reporting

Click here to access Master Reporting

Week 1: March 31 to April 6

Salesforce Backend Changelog

  • ...

Week 1: April 7 to 13

Salesforce Backend Changelog

  • ...

Week 3: April 14 to 20

Salesforce Backend Changelog

  • ...

Week 4: April 28 to May 4

Salesforce Backend Changelog

  • ...