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Difference between revisions of ":Process/Reporting April"
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===Salesforce Backend Changelog=== | ===Salesforce Backend Changelog=== | ||
| − | *add Lorex LTS name to '''Assisted By''' picklist. | + | * add Lorex LTS name to '''Assisted By''' picklist. |
| + | * add Vitaliy and Kevin to Tier 2 and 3 queue. | ||
Pending: | Pending: | ||
Revision as of 17:52, 1 April 2019
Contents
Link to Master Reporting
Click here to access Master Reporting
Week 1: March 31 to April 6
Salesforce Backend Changelog
- add Lorex LTS name to Assisted By picklist.
- add Vitaliy and Kevin to Tier 2 and 3 queue.
Pending:
- see if possible to make alert for duplicate email when creating Salesforce Contact
- see if possible to include Change Status to Case Activity History
- add Case Field for Attempts > 1, 2, 3 picklist - this must show on Case Activity History
- Assisted By field is mandatory for escalating a case.
Week 1: April 7 to 13
Salesforce Backend Changelog
- ...
Week 3: April 14 to 20
Salesforce Backend Changelog
- ...
Week 4: April 28 to May 4
Salesforce Backend Changelog
- ...
