Difference between revisions of ":Internal Only/System Down Emergency Process"

(Open Tickets with Appropriate Vendors)
(Email)
 
Line 9: Line 9:
 
*LearnDahua
 
*LearnDahua
 
==Email==
 
==Email==
 +
===Dahua===
 
*steven.mei@dahuatech.com
 
*steven.mei@dahuatech.com
 
*jp.wenger@dahuatech.com
 
*jp.wenger@dahuatech.com
 
*nicky.gunakan@dahuatech.com
 
*nicky.gunakan@dahuatech.com
 +
*jen.ho@dahuatech.com
 +
===Convergys===
 +
*Corporate.helpdesk@convergys.com
 +
*Ken Seils 513.723.6471
 +
 
==Open Tickets with Appropriate Vendors==
 
==Open Tickets with Appropriate Vendors==
 
*Avaya-
 
*Avaya-
 
*uJet-
 
*uJet-
 
*Salesforce->Dahua IT-
 
*Salesforce->Dahua IT-

Latest revision as of 19:36, 1 April 2019

System Down Emergency Process

Platforms

If any of the following platforms become inaccessible or more than 1 agent is unable to login, please perform the following:

  • Salesforce
  • Avaya (Phone System)
  • uJet -Lorex LiveChat Platform
  • DahuaWiki
  • LorexWiki
  • LearnDahua

Email

Dahua

  • steven.mei@dahuatech.com
  • jp.wenger@dahuatech.com
  • nicky.gunakan@dahuatech.com
  • jen.ho@dahuatech.com

Convergys

  • Corporate.helpdesk@convergys.com
  • Ken Seils 513.723.6471

Open Tickets with Appropriate Vendors

  • Avaya-
  • uJet-
  • Salesforce->Dahua IT-