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Difference between revisions of ":Process/Reporting April"
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* add Case Field for '''Attempts''' > 1, 2, 3 picklist - this must show on Case Activity History | * add Case Field for '''Attempts''' > 1, 2, 3 picklist - this must show on Case Activity History | ||
* '''Assisted By''' field is mandatory for escalating a case. | * '''Assisted By''' field is mandatory for escalating a case. | ||
| + | *Disabled workflow, "LX-Escalated Level 3" | ||
==Week 1: April 7 to 13== | ==Week 1: April 7 to 13== | ||
Revision as of 20:09, 1 April 2019
Contents
Link to Master Reporting
Click here to access Master Reporting
Week 1: March 31 to April 6
Salesforce Backend Changelog
- add Lorex LTS name to Assisted By picklist.
- add Vitaliy and Kevin to Tier 2 and 3 queue.
Pending:
- see if possible to make alert for duplicate email when creating Salesforce Contact
- see if possible to include Change Status to Case Activity History
- add Case Field for Attempts > 1, 2, 3 picklist - this must show on Case Activity History
- Assisted By field is mandatory for escalating a case.
- Disabled workflow, "LX-Escalated Level 3"
Week 1: April 7 to 13
Salesforce Backend Changelog
- ...
Week 3: April 14 to 20
Salesforce Backend Changelog
- ...
Week 4: April 28 to May 4
Salesforce Backend Changelog
- ...
