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Difference between revisions of ":Process/Reporting April"

(Salesforce Backend Changelog)
(Salesforce Backend Changelog)
Line 15: Line 15:
 
* add Case Field for '''Attempts'''  > 1, 2, 3 picklist - this must show on Case Activity History
 
* add Case Field for '''Attempts'''  > 1, 2, 3 picklist - this must show on Case Activity History
 
* '''Assisted By''' field is mandatory for escalating a case.
 
* '''Assisted By''' field is mandatory for escalating a case.
 +
*Disabled workflow, "LX-Escalated Level 3"
  
 
==Week 1: April 7 to 13==
 
==Week 1: April 7 to 13==

Revision as of 20:09, 1 April 2019

Link to Master Reporting

Click here to access Master Reporting

Week 1: March 31 to April 6

Salesforce Backend Changelog

  • add Lorex LTS name to Assisted By picklist.
  • add Vitaliy and Kevin to Tier 2 and 3 queue.

Pending:

  • see if possible to make alert for duplicate email when creating Salesforce Contact
  • see if possible to include Change Status to Case Activity History
  • add Case Field for Attempts > 1, 2, 3 picklist - this must show on Case Activity History
  • Assisted By field is mandatory for escalating a case.
  • Disabled workflow, "LX-Escalated Level 3"

Week 1: April 7 to 13

Salesforce Backend Changelog

  • ...

Week 3: April 14 to 20

Salesforce Backend Changelog

  • ...

Week 4: April 28 to May 4

Salesforce Backend Changelog

  • ...