Notice: Firmware Links Under Maintenance We are currently undergoing maintenance on all firmware links. If any links are inaccessible, please email or contact Tech Support for the firmware. We appreciate your patience during the maintenance, thank you for your understanding.

Difference between revisions of ":Process/Reporting April"

(Salesforce Backend Changelog)
(Salesforce Backend Changelog)
Line 16: Line 16:
 
*1 April 2019-Accounts Issue Round 1
 
*1 April 2019-Accounts Issue Round 1
 
*2 April 2019-Accounts Issue Round 2
 
*2 April 2019-Accounts Issue Round 2
 
+
*"DNA-Activity History" Task workflow rule created
 +
*"Notes" Customer Activity Field created
  
 
'''Pending:'''
 
'''Pending:'''

Revision as of 17:34, 2 April 2019

Link to Master Reporting

Click here to access Master Reporting

Week 1: March 31 to April 6

Salesforce Backend Changelog

  • add Lorex LTS name to Assisted By picklist.
  • add Vitaliy and Kevin to Tier 2 and 3 queue.
  • Fixed Workflow, "DNA_RMA_Reason_Required"
  • Disabled workflow, "LX-Escalated Level 3"
  • Created validation rule, "LX_Assisted_By_to_Escalate" - Assisted By field is mandatory for escalating a case.
  • add Case Field for Attempts > 1, 2, 3 picklist - this must show on Case Activity History
  • "Contact Remarks" Case Field added to DNA, FLIR, Empower, and Lorex
  • 1 April 2019-Accounts Issue Round 1
  • 2 April 2019-Accounts Issue Round 2
  • "DNA-Activity History" Task workflow rule created
  • "Notes" Customer Activity Field created

Pending:

  • see if possible to make alert for duplicate email when creating Salesforce Contact
  • see if possible to include Change Status to Case Activity History

Week 1: April 7 to 13

Salesforce Backend Changelog

  • ...

Week 3: April 14 to 20

Salesforce Backend Changelog

  • ...

Week 4: April 28 to May 4

Salesforce Backend Changelog

  • ...