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Revision as of 16:08, 16 May 2019

Dahua USA Internal Information

Online Software

  • Salesforce Production Server

  • Bomgar

  • uJet

  • Avaya Phone System

Serial Lookup

  • Serial Lookup Tool 1

  • Serial Lookup Tool 2

  • Serial Lookup Tool 3

Dahua Sites

  • Main Site (USA)

  • Main Site (International)

  • Learn Dahua

  • Dealer Portal

  • GKS-Internal Only Knowledge Base

  • Lorex Wiki

Reporting and Reference

  • Process

  • Salesforce Instructions

  • Global To Do

  • Call Scripts

  • Request Time Off

  • Reporting

  • Customer Satisfaction Survey

  • Escalation file:Checklist

  • RMA Process

  • Q&A

  • Sales

  • Salesforce Request List


P2P Websites

  • www.dahuap2pcloud.com
  • www.easy4ipcloud.com

Non-Dahua

  • Digimerge

  • Empower

  • ADT Online Resource

  • Digimerge DDNS

  • FLIR DDNS

LeChange RMA

For LeChange devices that have been approved for RMA go through the Following Process:

  • Get the model number, shipping address, email, and contact number if not already had.
  • Set Status to RMA Pending and enter the RMA Reason and Type.
  • Save the case, it will automatically be transferred to the DNA - RMA Queue.
  • From the DNA - RMA Queue approve the RMA take ownership back over the case.
  • Send an email to ALL the following:
jessica.oviedo@lorextechnology.com (Main To)
joe.lee@lorextechnology.com ( Additional To )
jp.wenger@dahuatech.com ( CC )
Steven.Mei@dahuatech.com ( CC )
  • In the email, state the reasons for RMA, model of the device, and whether or not they need replacement cameras as well. Request the tracking number for the unit as well.
  • Make sure that all parties are kept in the loop throughout the RMA process.
  • Once the unit has been shipped, send tracking information to the customer by email.

Report a Problem

  • Bug Tracker

  • Report a Problem with DahuaWiki

  • Report an Issue

Product Information Links

  • Name Rule Authorization

  • Device Credentials

  • DVR, XVR, HCVR, IVS and Fisheye

  • Where Purchased

Phone Numbers

Name Department Phone Number Email
Dahua North America-Technical Support Technical Support 877.606.1590 Support.USA@DahuaTech.com
Dahua North America-Dealer Line Technical Support 866.302.6735 dealersupport.usa@dahuatech.com
Dahua North America-Internal Only Tech Support Technical Support 866.302.6735 InternalSupport.USA@dahuatech.com
Lorex Technical Support Technical Support 877.755.6739 Support@LorexTechnology.com
Empower Technical Support Technical Support 949.204.3226 empowersupport@unisight.net
LeChange Technical Support Technical Support 800.883.4120 support.usa@lechange.com
ADT (Alpha) Technical Support Technical Support 877.609.1936 alphasupport.usa@dahuatech.com

Product Management

Adjusted Product Line Responsibility

Others

Angela Huang

IP Camera, Thermal Camera, HDCVI Camera, Accessory (camera relevant )                                                                                                                                 

Ordering system maintenance support from product perspective                                                                                              On-site product vetting support for video products

Lucas Zheng

NVR, HCVR DVR, Penta DVR, Bundles, Transmission,  Display, Accessory (storage/transmission relevant), DSS Express

Public Cloud relevant, On-site product vetting support for video products

Jordan Che

PTZ Camera, IP Environmental Camera, Intercom, Access Control, 3rd party VMS integration support.

On-site product vetting support for intercom & access control  products

Projects


Salesforce Case Status Quick Reference

SF Case Status Reference.png

Product Pages

Dahua Irvine Inventory List

User: admin PW: DahuaWIN2017

Wiki Processes

LearnDahua Enrollment Codes

  • Dahua Basics -LearnBasics
  • IVS: Technical Training -DahuaWIN
  • Technical Support Operations -DahuaWIN
  • DSS Intro -LearnDSS
  • HCVR & XVR Internal Training -LearnXVRandHCVR
  • Presentation Resource -LearnPPT
  • Technical Training -LearnTT
  • Technical Assessment -LearnTest

Report a Salesforce Problem

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