Difference between revisions of ":Internal Only/Avaya/Verint"
(→Step by Step Instruction) |
(→Step by Step Instruction) |
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2. Login with credential provided above. | 2. Login with credential provided above. | ||
| − | [[File:verint1.png| | + | [[File:verint1.png|700px]] |
Note: When you login the first time, you will receive a phone call from 888-578-3333 in your cellphone to complete authentication. Answer, then Press #. | Note: When you login the first time, you will receive a phone call from 888-578-3333 in your cellphone to complete authentication. Answer, then Press #. | ||
| Line 28: | Line 28: | ||
3. Once you are login to Citrix, click on Verint folder icon. | 3. Once you are login to Citrix, click on Verint folder icon. | ||
| − | [[File:verint2.png| | + | [[File:verint2.png|700px]] |
4. Then click on Verint WFO - Prod. | 4. Then click on Verint WFO - Prod. | ||
| − | [[File:verint3.png| | + | [[File:verint3.png|700px]] |
5. It will ask you to open or save the Citrix application. Click '''Open'''. | 5. It will ask you to open or save the Citrix application. Click '''Open'''. | ||
| − | [[File:verint4.png| | + | [[File:verint4.png|700px]] |
6. If you are launching it for the first time, it will ask you to agree with running the installation. Click '''OK'''. | 6. If you are launching it for the first time, it will ask you to agree with running the installation. Click '''OK'''. | ||
| Line 42: | Line 42: | ||
7. It will now take you to a Verint login window. Leave checkmark for '''Trusted Login''', then click '''GO'''. | 7. It will now take you to a Verint login window. Leave checkmark for '''Trusted Login''', then click '''GO'''. | ||
| − | [[File:verint5.png| | + | [[File:verint5.png|700px]] |
8. It will take you to main page for Verint. I have created a search for all Dahua employee. | 8. It will take you to main page for Verint. I have created a search for all Dahua employee. | ||
| − | [[File:verint6.png| | + | [[File:verint6.png|700px]] |
9. If you like to search from customer phone number, click Advance Search > Click on Interactions > scroll down, and enter customer number under Dialed From (ANI). | 9. If you like to search from customer phone number, click Advance Search > Click on Interactions > scroll down, and enter customer number under Dialed From (ANI). | ||
| − | [[File:verint7.png| | + | [[File:verint7.png|700px]] |
| − | [[File:verint8.png| | + | [[File:verint8.png|700px]] |
Revision as of 23:22, 1 October 2019
Description
Login Credential
| Name | Username | Password |
|---|---|---|
| Nicky Gunakan | EXO_NGuna01@na.convergys.com | those-murray36 |
| JP Wenger | tbd | tbd |
Step by Step Instruction
1. Use Internet Explorer and go to https://callrec.cvgs.net
2. Login with credential provided above.
Note: When you login the first time, you will receive a phone call from 888-578-3333 in your cellphone to complete authentication. Answer, then Press #.
3. Once you are login to Citrix, click on Verint folder icon.
4. Then click on Verint WFO - Prod.
5. It will ask you to open or save the Citrix application. Click Open.
6. If you are launching it for the first time, it will ask you to agree with running the installation. Click OK.
7. It will now take you to a Verint login window. Leave checkmark for Trusted Login, then click GO.
8. It will take you to main page for Verint. I have created a search for all Dahua employee.
9. If you like to search from customer phone number, click Advance Search > Click on Interactions > scroll down, and enter customer number under Dialed From (ANI).
