Revision as of 23:47, 16 October 2019

Cannot Control PTZ

This guide will show how to troubleshoot a Dahua IP PTZ Camera that is connected to DSS Express

Example:

This PTZ camera has been added to DSS Express but in Live View when the camera is selected, the PTZ control menu is not available / greyed out

1. Click Devices from the Main Page of DSS Express S

2. Click the Modify icon (Pencil) next to the PTZ camera to Modify Device settings

3. The Edit Device window will appear

Click Video Channel

4. Click in the field under 'Camera Type' and use the drop-down box to select 'Speed Dome'

5. Click OK

6. In Live View, select the camera and expand the PTZ sidebar for control of the camera

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 ==Step by Step Instructions==
+. Click Devices from the Main Page of DSS Express S
+. Click the Modify icon [[File:edit_icon.jpg]] (Pencil) next to the PTZ camera to Modify Device settings
 [[File:Troubleshoot_PTZ_-_DSS_Express_-_1.jpg|600px]]
+. The Edit Device window will appear
+Click Video Channel
 [[File:Troubleshoot_PTZ_-_DSS_Express_-_2.jpg|600px]]
+. Click in the field under 'Camera Type' and use the drop-down box to select 'Speed Dome'
 [[File:Troubleshoot_PTZ_-_DSS_Express_-_3.jpg|600px]]
+. Click OK
 [[File:Troubleshoot_PTZ_-_DSS_Express_-_4.jpg|600px]]
+. In Live View, select the camera and expand the PTZ sidebar for control of the camera
 [[File:Troubleshoot_PTZ_-_DSS_Express_-_5.jpg|600px]]