Difference between revisions of "Troubleshoot/NVR/"
| Line 1: | Line 1: | ||
===Video Loss from NVR=== | ===Video Loss from NVR=== | ||
| − | * Disconnect, reconnect power and video cables to NVR. | + | * Disconnect, reconnect power and video cables to NVR. |
| − | * Change power supply connected to NVR. | + | * Change power supply connected to NVR. |
| − | * Disconnect HDD and boot NVR. If NVR boots without HDD, then HDD has failed or is not compatible. | + | * Disconnect HDD and boot NVR. If NVR boots without HDD, then HDD has failed or is not compatible. |
* Connect a 1080P display to the NVR. If image is displayed, initial display is not compatible with NVR. | * Connect a 1080P display to the NVR. If image is displayed, initial display is not compatible with NVR. | ||
| − | * If connected via HDMI, ensure that the display is 1080P capable. | + | * If connected via HDMI, ensure that the display is 1080P capable. |
| − | |||
===NVR does not boot=== | ===NVR does not boot=== | ||
| − | * Disconnect, reconnect power and video cables to NVR. | + | * Disconnect, reconnect power and video cables to NVR. |
* Disconnect HDD and boot NVR. If NVR boots without HDD, then HDD has failed or is not compatible. | * Disconnect HDD and boot NVR. If NVR boots without HDD, then HDD has failed or is not compatible. | ||
| − | |||
===NVR randomly rebooting=== | ===NVR randomly rebooting=== | ||
| − | * Disconnect HDD and boot NVR. If NVR boots without HDD, then HDD has failed or is not compatible. | + | * Disconnect HDD and boot NVR. If NVR boots without HDD, then HDD has failed or is not compatible. |
| − | + | [[File:RecordSchedule.jpg|thumb|right|100px|Record Schedule]] | |
| − | [[File:RecordSchedule.jpg|thumb|100px|Record Schedule]] | ||
===Unable to Playback Recordings=== | ===Unable to Playback Recordings=== | ||
* Check that HDD is detected by NVR | * Check that HDD is detected by NVR | ||
| Line 19: | Line 16: | ||
* Check, "Record Schedule" and ensure your desired recording is enabled; [[MotionRecord | Motion]], [[ScheduleRecord | Schedule]], or [[AlarmRecord | Alarm]] Recording. | * Check, "Record Schedule" and ensure your desired recording is enabled; [[MotionRecord | Motion]], [[ScheduleRecord | Schedule]], or [[AlarmRecord | Alarm]] Recording. | ||
* Recorded file has been overwritten | * Recorded file has been overwritten | ||
| − | |||
===Video Feed Distorted When Playing Back Video=== | ===Video Feed Distorted When Playing Back Video=== | ||
| − | *Video quality is set too low. Check Encoding | + | * Video quality is set too low. Check Encoding |
| − | *Program read error, bit data is too small. Reboot the NVR. | + | * Program read error, bit data is too small. Reboot the NVR. |
| − | *HDD malfunction. Try formatting the HDD | + | * HDD malfunction. Try formatting the HDD |
| − | *NVR hardware malfunction. Flash the latest compatible firmware for your system. | + | * NVR hardware malfunction. Flash the latest compatible firmware for your system. |
| − | |||
===Time and Date is Incorrect=== | ===Time and Date is Incorrect=== | ||
| − | *Ensure Date and Time are set properly in the NVR. See: [[DateTime|Date and Time]] | + | * Ensure Date and Time are set properly in the NVR. See: [[DateTime|Date and Time]] |
| − | *Internal battery voltage too low. Replace internal battery. | + | * Internal battery voltage too low. Replace internal battery. |
| − | *Crystal is broken. | + | * Crystal is broken. |
| − | |||
===NVR Cannot Control PTZ=== | ===NVR Cannot Control PTZ=== | ||
| − | Please Note: IP and HD-CVI PTZs do not require an RS458 cable. Controls are sent over the RG59 or CAT5 cable. | + | Please Note: IP and HD-CVI PTZs do not require an RS458 cable. Controls are sent over the RG59 or CAT5 cable. |
| − | *Front panel PTZ error | + | * Front panel PTZ error |
| − | *PTZ decoder setup, connection or installation is not correct. | + | * PTZ decoder setup, connection or installation is not correct. |
| − | *Cable connection is not correct. | + | * Cable connection is not correct. |
| − | *PTZ setup is not correct. | + | * PTZ setup is not correct. |
| − | *PTZ decoder and NVR protocol is not compatible. | + | * PTZ decoder and NVR protocol is not compatible. |
| − | *PTZ decoder and NVR address is not compatible. | + | * PTZ decoder and NVR address is not compatible. |
| − | *When there are several decoders, please add 120 Ohm between the PTZ decoder A/B cables furthest end to delete the reverberation or impedance matching. Otherwise the PTZ control is not stable. | + | * When there are several decoders, please add 120 Ohm between the PTZ decoder A/B cables furthest end to delete the reverberation or impedance matching. Otherwise the PTZ control is not stable. |
| − | *The distance is too far. | + | * The distance is too far. |
| − | |||
===Unable to Login from Web Browser=== | ===Unable to Login from Web Browser=== | ||
| − | *For Windows 98 or Windows ME user, please update your system to Windows 2000 sp4. Or you can install client-end software of lower version. Please note right now, our NVR is not compatible with Windows VISTA control. | + | * For Windows 98 or Windows ME user, please update your system to Windows 2000 sp4. Or you can install client-end software of lower version. Please note right now, our NVR is not compatible with Windows VISTA control. |
| − | *ActiveX control has been disabled. | + | * ActiveX control has been disabled. |
| − | *No dx8.1 or higher. Please upgrade display card driver. | + | * No dx8.1 or higher. Please upgrade display card driver. |
| − | *Network connection error. | + | * Network connection error. |
| − | *Network setup error. | + | * Network setup error. |
| − | *Password or user name is invalid. | + | * Password or user name is invalid. |
| − | *Client-end is not compatible with NVR program. | + | * Client-end is not compatible with NVR program. |
| − | |||
===There is only mosaic no video when preview or playback video file remotely.=== | ===There is only mosaic no video when preview or playback video file remotely.=== | ||
| − | *Network fluency is not good. | + | * Network fluency is not good. |
| − | *Client-end resources are limit. | + | * Client-end resources are limit. |
| − | *Current user has no right to monitor. | + | * Current user has no right to monitor. |
| − | |||
===Network connection is not stable.=== | ===Network connection is not stable.=== | ||
| − | *Network is not stable. | + | * Network is not stable. |
| − | *IP address conflict. | + | * IP address conflict. |
| − | *MAC address conflict. | + | * MAC address conflict. |
| − | *PC or device network card is not good. | + | * PC or device network card is not good. |
| − | + | ===Burn error /USB back error.=== | |
| − | ===Burn error /USB back error. === | + | * Burner and NVR are in the same data cable. |
| − | *Burner and NVR are in the same data cable. | + | * System uses too much CPU resources. Please stop record first and then begin backup. |
| − | *System uses too much CPU resources. Please stop record first and then begin backup. | + | * Data amount exceeds backup device capacity. It may result in burner error. |
| − | *Data amount exceeds backup device capacity. It may result in burner error. | + | * Backup device is not compatible. |
| − | *Backup device is not compatible. | + | * Backup device is damaged. |
| − | *Backup device is damaged. | + | ===Keyboard can not control NVR.=== |
| + | * NVR serial port setup is not correct | ||
| + | * Address is not correct | ||
| + | * When there are several switchers, power supply is not enough. | ||
| + | * Transmission distance is too far. | ||
| + | ===Alarm signal can not been disarmed.=== | ||
| + | * Alarm setup is not correct. | ||
| + | * Alarm output has been open manually. | ||
| + | * Input device error or connection is not correct. | ||
| + | * Some program versions may have this problem. Please upgrade your system. | ||
| + | ===Alarm function is null.=== | ||
| + | * Alarm setup is not correct. | ||
| + | * Alarm cable connection is not correct. | ||
| + | * Alarm input signal is not correct. | ||
| + | * There are two loops connect to one alarm device. | ||
| + | ===Record storage period is not enough.=== | ||
| + | * Camera quality is too low. Lens is dirty. Camera is installed against the light. Camera aperture setup is not correct. | ||
| + | * HDD capacity is not enough. | ||
| + | * HDD is damaged. | ||
| + | ===Can not playback the downloaded file.=== | ||
| + | * There is no media player. | ||
| + | * No DXB8.1 or higher graphic acceleration software. | ||
| + | * There is no DivX503Bundle.exe control when you play the file transformed to AVI via media player. | ||
| + | * No DivX503Bundle.exe or ffdshow-2004 1012 .exe in Windows XP OS. | ||
| + | ===Forgot local menu operation password or network password=== | ||
| + | * Please contact your local service engineer or our sales person for help. We can guide you to solve this problem. | ||
| + | ===There is no video. The screen is in black.=== | ||
| + | * IPC IP address is not right. | ||
| + | * IPC port number is not right. | ||
| + | * IPC account (user name/password) is not right. | ||
| + | * IPC is offline. | ||
| + | ===The displayed video is not full in the monitor.=== | ||
| + | * Please cheek current resolution setup. If the current setup is 1920*1080, then you need to set the monitor resolution as 1920*1080 or 1080P capable. | ||
| + | ===There is no HDMI output.=== | ||
| + | * Displayer is not in HDMI mode. | ||
| + | * HDMI cable connection is not right. | ||
| + | ===The video is not fluent when I view in multiple-channel mode from the client-end.=== | ||
| + | * The network bandwidth is not sufficient. The multiple-channel monitor operation needs at least 100M or higher. | ||
| + | * Your PC resources are not sufficient. For 16-ch remote monitor operation, the PC shall have the following environment: Quad Core, 2G or higher memory, independent displayer, display card memory 256M or higher. | ||
| + | ===I can not connect to the IPC=== | ||
| + | * Please make sure the IPC has booted up. | ||
| + | * IPC network connection is right and it is online | ||
| + | * IPC IP is in the blacklist. | ||
| + | * The device has connected to the too many IPC. It can not transmit the video. | ||
| + | * Check the IPC port value and the time zone is the same as the NVR. | ||
| + | * Make sure current network environment is stable. | ||
| + | ===After I set the NVR resolution as 1080P, my monitor can not display.=== | ||
| + | * Shut down the device and then reboot. When you reboot, please press the Fn button at the same time and then release after 5 seconds. You can restore NVR resolution to the default setup. | ||
| + | ===My admin account has been changed and I can not log in.=== | ||
| + | Use telnet and then input the following command: | ||
| + | # cd /mnt/mtd/Config/ | ||
| + | # rm -rf group | ||
| + | # rm -rf password | ||
| + | # Reboot the device to restore the default password. | ||
Revision as of 19:28, 29 September 2015
Contents
- 1 Video Loss from NVR
- 2 NVR does not boot
- 3 NVR randomly rebooting
- 4 Unable to Playback Recordings
- 5 Video Feed Distorted When Playing Back Video
- 6 Time and Date is Incorrect
- 7 NVR Cannot Control PTZ
- 8 Unable to Login from Web Browser
- 9 There is only mosaic no video when preview or playback video file remotely.
- 10 Network connection is not stable.
- 11 Burn error /USB back error.
- 12 Keyboard can not control NVR.
- 13 Alarm signal can not been disarmed.
- 14 Alarm function is null.
- 15 Record storage period is not enough.
- 16 Can not playback the downloaded file.
- 17 Forgot local menu operation password or network password
- 18 There is no video. The screen is in black.
- 19 The displayed video is not full in the monitor.
- 20 There is no HDMI output.
- 21 The video is not fluent when I view in multiple-channel mode from the client-end.
- 22 I can not connect to the IPC
- 23 After I set the NVR resolution as 1080P, my monitor can not display.
- 24 My admin account has been changed and I can not log in.
Video Loss from NVR
- Disconnect, reconnect power and video cables to NVR.
- Change power supply connected to NVR.
- Disconnect HDD and boot NVR. If NVR boots without HDD, then HDD has failed or is not compatible.
- Connect a 1080P display to the NVR. If image is displayed, initial display is not compatible with NVR.
- If connected via HDMI, ensure that the display is 1080P capable.
NVR does not boot
- Disconnect, reconnect power and video cables to NVR.
- Disconnect HDD and boot NVR. If NVR boots without HDD, then HDD has failed or is not compatible.
NVR randomly rebooting
- Disconnect HDD and boot NVR. If NVR boots without HDD, then HDD has failed or is not compatible.
Unable to Playback Recordings
- Check that HDD is detected by NVR
- "Record Status" is set to, "Enabled" on all channels
- Check, "Record Schedule" and ensure your desired recording is enabled; Motion, Schedule, or Alarm Recording.
- Recorded file has been overwritten
Video Feed Distorted When Playing Back Video
- Video quality is set too low. Check Encoding
- Program read error, bit data is too small. Reboot the NVR.
- HDD malfunction. Try formatting the HDD
- NVR hardware malfunction. Flash the latest compatible firmware for your system.
Time and Date is Incorrect
- Ensure Date and Time are set properly in the NVR. See: Date and Time
- Internal battery voltage too low. Replace internal battery.
- Crystal is broken.
NVR Cannot Control PTZ
Please Note: IP and HD-CVI PTZs do not require an RS458 cable. Controls are sent over the RG59 or CAT5 cable.
- Front panel PTZ error
- PTZ decoder setup, connection or installation is not correct.
- Cable connection is not correct.
- PTZ setup is not correct.
- PTZ decoder and NVR protocol is not compatible.
- PTZ decoder and NVR address is not compatible.
- When there are several decoders, please add 120 Ohm between the PTZ decoder A/B cables furthest end to delete the reverberation or impedance matching. Otherwise the PTZ control is not stable.
- The distance is too far.
Unable to Login from Web Browser
- For Windows 98 or Windows ME user, please update your system to Windows 2000 sp4. Or you can install client-end software of lower version. Please note right now, our NVR is not compatible with Windows VISTA control.
- ActiveX control has been disabled.
- No dx8.1 or higher. Please upgrade display card driver.
- Network connection error.
- Network setup error.
- Password or user name is invalid.
- Client-end is not compatible with NVR program.
There is only mosaic no video when preview or playback video file remotely.
- Network fluency is not good.
- Client-end resources are limit.
- Current user has no right to monitor.
Network connection is not stable.
- Network is not stable.
- IP address conflict.
- MAC address conflict.
- PC or device network card is not good.
Burn error /USB back error.
- Burner and NVR are in the same data cable.
- System uses too much CPU resources. Please stop record first and then begin backup.
- Data amount exceeds backup device capacity. It may result in burner error.
- Backup device is not compatible.
- Backup device is damaged.
Keyboard can not control NVR.
- NVR serial port setup is not correct
- Address is not correct
- When there are several switchers, power supply is not enough.
- Transmission distance is too far.
Alarm signal can not been disarmed.
- Alarm setup is not correct.
- Alarm output has been open manually.
- Input device error or connection is not correct.
- Some program versions may have this problem. Please upgrade your system.
Alarm function is null.
- Alarm setup is not correct.
- Alarm cable connection is not correct.
- Alarm input signal is not correct.
- There are two loops connect to one alarm device.
Record storage period is not enough.
- Camera quality is too low. Lens is dirty. Camera is installed against the light. Camera aperture setup is not correct.
- HDD capacity is not enough.
- HDD is damaged.
Can not playback the downloaded file.
- There is no media player.
- No DXB8.1 or higher graphic acceleration software.
- There is no DivX503Bundle.exe control when you play the file transformed to AVI via media player.
- No DivX503Bundle.exe or ffdshow-2004 1012 .exe in Windows XP OS.
- Please contact your local service engineer or our sales person for help. We can guide you to solve this problem.
There is no video. The screen is in black.
- IPC IP address is not right.
- IPC port number is not right.
- IPC account (user name/password) is not right.
- IPC is offline.
The displayed video is not full in the monitor.
- Please cheek current resolution setup. If the current setup is 1920*1080, then you need to set the monitor resolution as 1920*1080 or 1080P capable.
There is no HDMI output.
- Displayer is not in HDMI mode.
- HDMI cable connection is not right.
The video is not fluent when I view in multiple-channel mode from the client-end.
- The network bandwidth is not sufficient. The multiple-channel monitor operation needs at least 100M or higher.
- Your PC resources are not sufficient. For 16-ch remote monitor operation, the PC shall have the following environment: Quad Core, 2G or higher memory, independent displayer, display card memory 256M or higher.
I can not connect to the IPC
- Please make sure the IPC has booted up.
- IPC network connection is right and it is online
- IPC IP is in the blacklist.
- The device has connected to the too many IPC. It can not transmit the video.
- Check the IPC port value and the time zone is the same as the NVR.
- Make sure current network environment is stable.
After I set the NVR resolution as 1080P, my monitor can not display.
- Shut down the device and then reboot. When you reboot, please press the Fn button at the same time and then release after 5 seconds. You can restore NVR resolution to the default setup.
My admin account has been changed and I can not log in.
Use telnet and then input the following command:
- cd /mnt/mtd/Config/
- rm -rf group
- rm -rf password
- Reboot the device to restore the default password.
