|
|
| Line 1: |
Line 1: |
| | ==Dahua USA Internal Information== | | ==Dahua USA Internal Information== |
| − | ===Online Software===
| + | Test |
| − | <gallery>
| |
| − | file:SalesforceIcon.png|Salesforce Production Server|link=https://ap2.salesforce.com/
| |
| − | file:120px-Bomgar_Icon.jpg|Bomgar|link=https://remote.flir.com/login/
| |
| − | file:85px-UJET-logo-blue.png|uJet|link=https://lorex.ujet.co/
| |
| − | File:Avaya_Logo.jpg|Avaya Phone System|link=https://dahuawiki.com/Internal:Internal_Only/Avaya
| |
| − | </gallery>
| |
| − | | |
| − | ===Serial Lookup===
| |
| − | <gallery>
| |
| − | file:barcodeicon.jpg|Serial Lookup Tool 1|link=https://sntk.dahuatech.com/SerialOrder/index/init
| |
| − | file:barcodeicon.jpg|Serial Lookup Tool 2|link=http://overseasreport.dahuatech.com:8080/SerialOrder/index/init
| |
| − | file:barcodeicon.jpg|Serial Lookup Tool 3|link=http://work.dahuatech.com/protal/Apps/SSO/FineReport/Login1.aspx?reportName=HW%2FProduct_SN_Tracking.cpt
| |
| − | </gallery>
| |
| − | | |
| − | ===Dahua Sites===
| |
| − | <gallery>
| |
| − | File:Dahua-LOGO_black_with_red_D.png|Main Site (USA)|link=http://us.dahuasecurity.com/
| |
| − | File:Dahua-LOGO_black_with_red_D.png|Main Site (International)|link=https://www.dahuasecurity.com/?us
| |
| − | File:Learndahua.PNG|Learn Dahua|link=https://www.learndahua.com/login/index.php
| |
| − | File:Dealer_Portal_Icon.png|Dealer Portal|link=http://dealer.dahuadev.com/
| |
| − | File:GKS_Portal_Icon.png|GKS-Internal Only Knowledge Base|link=https://gks.dahuasecurity.com/
| |
| − | File:Lorex_Icon1.jpg|Lorex Wiki|link=https://lorexwiki.com/Main_Page
| |
| − | </gallery>
| |
| − | | |
| − | ===Reporting and Reference===
| |
| − | <gallery>
| |
| − | File:process.png|link=Internal:Internal_Only/Process|Process
| |
| − | file:SalesforceIcon.png|Salesforce Instructions|link=https://dahuawiki.com/Internal:Salesforce
| |
| − | file:listicon.png|Global To Do|link=Hidden:GlobalToDo
| |
| − | file:operatoricon.png|Call Scripts|link=Internal:Scripts
| |
| − | file:coffeeIcon.png|Request Time Off|link=https://goo.gl/forms/N5YlxAYqKD2geQQu2
| |
| − | file:120px-Reporting_Icon.png|Reporting|link=https://dahuawiki.com/Internal:Process/Reporting
| |
| − | file:120px-CSAT_Icon.png|Customer Satisfaction Survey|link=https://dahuawiki.com/Internal:Internal_Only/Process/CSAT
| |
| − | file:103px-Keep-calm-then-escalate-it.png|Escalation file:Checklist|link=https://dahuawiki.com/Internal:Internal_Only/Process/Escalation
| |
| − | file:120px-RMA-icon.jpg|RMA Process|link=https://dahuawiki.com/Internal:Internal_Only/Process/RMA
| |
| − | file:119px-Q_and_Q_Icon.png|Q&A|link=https://dahuawiki.com/Internal:Internal_Only/Process/Q_and_A
| |
| − | File:Sales_Icon.png|Sales|link=Internal:Internal_Only/Process/Sales
| |
| − | file:SalesforceIcon.png|Salesforce Request List|link=https://docs.google.com/spreadsheets/d/1haoYZ4unZ7J28vX0STXXXB29l4kcZTsDPh776s8T36U/edit?usp=sharing
| |
| − | </gallery>
| |
| − | __NOTOC__
| |
| − | | |
| − | ===P2P Websites===
| |
| − | * www.dahuap2pcloud.com
| |
| − | * www.easy4ipcloud.com
| |
| − | | |
| − | ===Non-Dahua===
| |
| − | <gallery>
| |
| − | File:digi_logo_company.jpg|Digimerge|link=http://www.digimerge.com/
| |
| − | file:unisight_logo_dark.png|Empower|link=https://dahuawiki.com/Internal:Empower
| |
| − | File:ADT_Icon.png|ADT Online Resource|link=http://linksinet.com/download.html
| |
| − | File:digi_logo_company.jpg|Digimerge DDNS|link=https://secure.digimerge.net
| |
| − | File:FLIR_Logo_Tagless.jpg|FLIR DDNS|link=https://secure.myddns-flir.com/webapp/
| |
| − | </gallery>
| |
| − | | |
| − | * [[Internal:ADT|ADT Resource and Process]]
| |
| − | * [https://www.odrive.com/s/6d582617-de1f-47cb-82f9-e28f8e5a617b-5ca67576 Alternative Firmware Repository]
| |
| − | * [http://portal.lorexservices.com Lorex Engineer Portal]
| |
| − | | |
| − | ===LeChange RMA===
| |
| − | For LeChange devices that have been approved for RMA go through the Following Process:
| |
| − | | |
| − | * Get the model number, shipping address, email, and contact number if not already had.
| |
| − | * Set Status to RMA Pending and enter the RMA Reason and Type.
| |
| − | * Save the case, it will automatically be transferred to the DNA - RMA Queue.
| |
| − | * From the DNA - RMA Queue approve the RMA take ownership back over the case.
| |
| − | * Send an email to ALL the following:
| |
| − | | |
| − | :: '''jessica.oviedo@lorextechnology.com (Main To)'''<br />'''joe.lee@lorextechnology.com ( Additional To )'''<br />'''jp.wenger@dahuatech.com ( CC )'''<br />'''Steven.Mei@dahuatech.com ( CC )'''
| |
| − | | |
| − | * In the email, state the reasons for RMA, model of the device, and whether or not they need replacement cameras as well. Request the tracking number for the unit as well.
| |
| − | * Make sure that all parties are kept in the loop throughout the RMA process.
| |
| − | * Once the unit has been shipped, send tracking information to the customer by email.
| |
| − | | |
| − | ===Report a Problem===
| |
| − | <gallery>
| |
| − | file:bug-reporter.png|Bug Tracker|link=Internal:Bug_Tracker
| |
| − | file:DangerIcon.png|Report a Problem with DahuaWiki|link=Report_Issue
| |
| − | file:Broken-Chain.png|Report an Issue|link=https://docs.google.com/forms/d/e/1FAIpQLSeuJkW4C3JQq-toYv-y4XlniBSScRNucGREt9HQ20Y6qAEiFg/viewform?usp=sf_link
| |
| − | </gallery>
| |
| − | | |
| − | ===Product Information Links===
| |
| − | <gallery>
| |
| − | File:Authorized_Icon.jpg|link=Internal:Name_Rule|Name Rule Authorization
| |
| − | File:Password_Reset_Icon.jpg|Device Credentials|link=Internal:Device_Credentials
| |
| − | File:DVR_Icon_Banner.png|DVR, XVR, HCVR, IVS and Fisheye|link=Internal:DVR_XVR_HCVR_IVS_and_Fisheye
| |
| − | File:Where_Purchased_Icon.png|Where Purchased|link=Internal:Where_Purchased
| |
| − | </gallery>
| |
| − | | |
| − | ===Phone Numbers===
| |
| − | {| class="wikitable sortable"
| |
| − | |-
| |
| − | !|Name
| |
| − | !|Department
| |
| − | !|Phone Number
| |
| − | !|Email
| |
| − | |-
| |
| − | ||Dahua North America-Technical Support
| |
| − | ||Technical Support
| |
| − | ||877.606.1590
| |
| − | ||Support.USA@DahuaTech.com
| |
| − | |-
| |
| − | ||Dahua North America-Dealer Line
| |
| − | ||Technical Support
| |
| − | ||866.302.6735
| |
| − | ||dealersupport.usa@dahuatech.com
| |
| − | |-
| |
| − | ||Dahua North America-Internal Only Tech Support
| |
| − | ||Technical Support
| |
| − | ||866.302.6735
| |
| − | ||InternalSupport.USA@dahuatech.com
| |
| − | |-
| |
| − | ||Lorex Technical Support
| |
| − | ||Technical Support
| |
| − | ||877.755.6739
| |
| − | ||Support@LorexTechnology.com
| |
| − | |-
| |
| − | ||Empower Technical Support
| |
| − | ||Technical Support
| |
| − | ||949.204.3226
| |
| − | ||empowersupport@unisight.net
| |
| − | |-
| |
| − | ||LeChange Technical Support
| |
| − | ||Technical Support
| |
| − | ||800.883.4120
| |
| − | ||support.usa@lechange.com
| |
| − | |-
| |
| − | ||ADT (Alpha) Technical Support
| |
| − | ||Technical Support
| |
| − | ||877.609.1936
| |
| − | ||alphasupport.usa@dahuatech.com
| |
| − | |}
| |
| − | ===Product Management===
| |
| − | {| class="wikitable"
| |
| − | |-
| |
| − | ||
| |
| − | | |
| − | ||
| |
| − | Adjusted Product Line Responsibility
| |
| − | | |
| − | ||
| |
| − | Others
| |
| − | | |
| − | |-
| |
| − | ||
| |
| − | Angela Huang
| |
| − | | |
| − | ||
| |
| − | IP Camera, Thermal Camera, HDCVI Camera, Accessory (camera relevant )
| |
| − | | |
| − | ||
| |
| − | Ordering system maintenance support from product perspective On-site product vetting support for video products
| |
| − | | |
| − | |-
| |
| − | ||
| |
| − | Lucas Zheng
| |
| − | | |
| − | ||
| |
| − | NVR, HCVR DVR, Penta DVR, Bundles, Transmission, Display, Accessory (storage/transmission relevant), DSS Express
| |
| − | | |
| − | ||
| |
| − | Public Cloud relevant, On-site product vetting support for video products
| |
| − | | |
| − | |-
| |
| − | ||
| |
| − | Jordan Che
| |
| − | | |
| − | ||
| |
| − | PTZ Camera, IP Environmental Camera, Intercom, Access Control, 3rd party VMS integration support.
| |
| − | | |
| − | ||
| |
| − | On-site product vetting support for intercom & access control products
| |
| − | | |
| − | |}
| |
| − | | |
| − | ===Projects===
| |
| − | :* [[Internal:Agent_Homepage|Agent Homepage]]
| |
| − | :* [http://oaglobal.dahuatech.com/ Dahua Employee Login]
| |
| − | :* [https://docs.google.com/spreadsheets/d/1AonIjhzN3-ViHevBvi-eoXTWq9rNTWUsaXkLv_TDpRg/edit?usp=sharing Device List]
| |
| − | :* [[Internal:Internal_Only/System_Down_Emergency_Process|System Down Emergency Process]]
| |
| − | :* [[Internal:Internal_Only/Password_Reset_Process|Password Reset Process]]
| |
| − | :* [[Internal:Product_Review_Process|Product Review Process]]
| |
| − | :* [[Internal:Internal_Only/Head_Count|Head Count]]
| |
| − | :* [[Internal:Internal_Only/Sub_Problem_Type#Problem_Type_and_Sub-Problem_Type|Problem Type and Sub-Problem Type]]
| |
| − | :* https://dahuawiki.com/Firmware_Templates
| |
| − | :* https://dahuawiki.com/Firmware_by_Device_Tabbed
| |
| − | :* https://dahuawiki.com/Firmware_Templates
| |
| − | :* https://dahuawiki.com/Kits
| |
| − | :* [[Internal:Name_Rule]]
| |
| − | :* https://dahuawiki.com/Internal:Empower
| |
| − | :* [[Internal:DSS_Windows|DSS Windows]]
| |
| − | :* [[Internal:Deep_Learn|Deep Learn]]
| |
| − | :* [[Internal:Customer_Lookup|Authorized Customer Lookup]]
| |
| − | :* [[Internal:ANPR|ANPR Automatic Number Plate Recognition]]
| |
| − | * [[Internal:Internal_Only/Training|Training]]
| |
| − | | |
| − | ====Salesforce Case Status Quick Reference====
| |
| − | [[file:SF_Case_Status_Reference.png]]
| |
| − | | |
| − | ===Product Pages===
| |
| − | :* [http://www.dahuasecurity.com/en/us/category.php?cid=934 Access Control DNA] = [[Access_Control]]
| |
| − | :* [http://www.dahuasecurity.com/en/us/category.php?cid=944 Video Intercom DNA] = [[Video_Intercom]]
| |
| − | :* [http://www.dahuasecurity.com/en/us/category.php?cid=684 Multi-Sensor DNA] = [[Multi-Sensor]]
| |
| − | :* [http://www.dahuasecurity.com/en/us/category.php?cid=556 Fisheye DNA] = [[Fisheye]]
| |
| − | :* [http://www1.dahuasecurity.com/products_category/dss-20.html DSS] = [[DSS]]
| |
| − | ===Dahua Irvine Inventory List===
| |
| − | :* [[Internal:Dahua_Irvine_Inventory_List|Dahua Irvine Inventory List]]
| |
| − | :* Live Demos
| |
| − | User: admin
| |
| − | PW: DahuaWIN2017
| |
| − | | |
| − | ===Wiki Processes===
| |
| − | :* [[Internal:System_Photos_Process|System Photos Process]]
| |
| − | :* [[Internal:Example_Photos_Process|Example Photos Process]]
| |
| − | :* [[Internal:PDF_Banner_Process|PDF Banner Process]]
| |
| − | :* [[Internal:Database_Photos_Process|Database Photos Process]]
| |
| − | :* [[Internal:Wiki_Article_How_To|How to create a wiki article]]
| |
| − | :* [[Internal:Product_Page_How_To|How to create a product page]]
| |
| − | :* [[Tester_Product_Page_Template|Product Page Template Bar]]
| |
| − | :* [[Internal:Internal_Only/AwesomeFont|AwesomeFont Reference]]
| |
| − | :* [[Internal:File_Repo|File Repo]]
| |
| − | | |
| − | ===LearnDahua Enrollment Codes===
| |
| − | :* Dahua Basics -LearnBasics
| |
| − | :* IVS: Technical Training -DahuaWIN
| |
| − | :* Technical Support Operations -DahuaWIN
| |
| − | :* DSS Intro -LearnDSS
| |
| − | :* HCVR & XVR Internal Training -LearnXVRandHCVR
| |
| − | :* Presentation Resource -LearnPPT
| |
| − | :* Technical Training -LearnTT
| |
| − | :* Technical Assessment -LearnTest
| |
| − | | |
| − | ===Report a Salesforce Problem===
| |
| − | <html><iframe src="https://docs.google.com/forms/d/e/1FAIpQLSf-eB5Q2TLjc6ZeesJbc_SM2-1TbDNhM1C-6cpmDVUaDMthaA/viewform?embedded=true" width="640" height="912" frameborder="0" marginheight="0" marginwidth="0">Loading...</iframe></html>
| |
| − | | |
| − | | |
| − | [[Category:Internal]]
| |
