Difference between revisions of "Troubleshoot/NVR/Errors Found In Log"

Revision as of 14:41, 11 July 2023

Errors Found in Log

Whenever the DVR reboots an entry is created in the Log, Information>Log. In the log the entry will list "Reboot with flags" or "Reboot Symbol". It will show a code telling you why the camera rebooted. Please see the list below:

Boot Codes

• 0x00: DVR has rebooted normally: routine maintenance reboot or a user reboot.
• 0x01: Abnormal reboot: power loss, system crash, or other undefined abnormality.
• 0x02: Log stuck.
• 0x03: Hard drive read-write slow: hard drive read-write speed has dropped significantly; hard drive capacity has seriously decreased.
• 0x04: Abnormal recording: Over 3 minutes with no stream on the recording channel.
• 0x05: Bad track: The hard drive has a bad track.
• 0x06: Abnormal reboot, decoding abnormal
• 0x06a: Video storage abnormal
• 0x06F: Restart caused by illegal access to memory. Security feature reboot for backend failed access
• 0x07: Abnormal reboot, The configuration partition is damaged
• 0x11: Hard disk hot-swap overtime

Troubleshooting the codes

• 0x00: Check in Settings>System>Auto Maintain to ensure that the DVR is not set to reboot.
• 0x01: This one is the hardest one to diagnose. We recommend updating the firmware to the most Recent version, hard resetting the DVR, and ensuring the DVR is receiving consistent power.
• 0x02: Clear the log. Go to Information>Log and click Clear.
• 0x03: Check in Settings>Storage>HDD Manage and look at the Status. If it is not "Normal", it is likely that there is a hard drive error and it needs to be replaced.
• 0x04: Check all of the camera connections and ensure they are powered correctly.
• 0x05: Check in Settings>Storage>HDD Manage and look at the Status. If it is not "Normal", it is likely that there is a hard drive error and it needs to be replaced.