Troubleshoot/Browser Issues

Browser Issues

Firefox

• Last Known Working Version: Firefox 49

Version 52.0, first offered to Release channel users on March 7, 2017

• Version 52.0 Article

Chrome

• Last Known Working Version: Chrome 40
• Chrome 42 Disables NPAPI Article

Chrome 42 Disables NPAPI and Related Plug-ins: Java, Unity, Silverlight -April 15, 2015

Error creating thumbnail: Unable to save thumbnail to destination

Message displayed when trying to access system from Chrome. This message will continue to display regardless of whether or not the plugin is installed.

Solution: Switch to IE or SmartPSS

Safari

• Last Known Working Version: Safari 8.0.3