:Process/Reporting February
Contents
February 2019
Week 1: February 3 to 9
Type | Inbound Calls | Outbound Calls | Abandoned | Voicemails | Cases Created | Cases Closed | Escalated Cases | RMA Created | RMA Completed |
---|---|---|---|---|---|---|---|---|---|
Dahua North America | 537 | 80 | 102 | 14 | |||||
FLIR | 334 | 31 | 0 | ||||||
Lorex | 7579 | 658 | - | - | 4097 | 3628 | - | 580 | 489 |
Empower | 2 | 1 | |||||||
TOTAL |
Week 2: February 10 to 16
Type | Inbound Calls | Outbound Calls | Abandoned | Voicemails | Cases Created | Cases Closed | Escalated Cases | RMA Created | RMA Completed |
---|---|---|---|---|---|---|---|---|---|
Dahua North America | 501 | 74 | 97 | ||||||
FLIR | 300 | 19 | 0 | ||||||
Lorex | 7063 | 661 | |||||||
Empower | 3 | 0 | |||||||
TOTAL |
Week 3: February 17 to 23
Type | Inbound Calls | Outbound Calls | Abandoned | Voicemails | Cases Created | Cases Closed | Escalated Cases | RMA Created | RMA Completed |
---|---|---|---|---|---|---|---|---|---|
Dahua North America | 406 | 61 | 145 | ||||||
FLIR | 391 | 17 | 0 | ||||||
Lorex | |||||||||
Empower | 4 | 1 | |||||||
TOTAL |
Week 4: February 24 to March 2
Type | Inbound Calls | Outbound Calls | Abandoned | Voicemails | Cases Created | Cases Closed | Escalated Cases | RMA Created | RMA Completed |
---|---|---|---|---|---|---|---|---|---|
Dahua North America | |||||||||
FLIR | |||||||||
Lorex | |||||||||
Empower | |||||||||
TOTAL |