:Process/Reporting February
Contents
February 2019
Week 1: February 3 to 9
| Type | Inbound Calls | Outbound Calls | Abandoned | Voicemails | Cases Created | Cases Closed | Escalated Cases | RMA Created | RMA Completed |
|---|---|---|---|---|---|---|---|---|---|
| Dahua North America | 537 | 80 | 102 | 14 | |||||
| FLIR | 334 | 31 | 0 | ||||||
| Lorex | 7579 | 658 | - | - | 7493 | 6590 | - | 580 | 489 |
| Empower | 2 | 1 | |||||||
| TOTAL |
Week 2: February 10 to 16
| Type | Inbound Calls | Outbound Calls | Abandoned | Voicemails | Cases Created | Cases Closed | Escalated Cases | RMA Created | RMA Completed |
|---|---|---|---|---|---|---|---|---|---|
| Dahua North America | 501 | 74 | 97 | ||||||
| FLIR | 300 | 19 | 0 | ||||||
| Lorex | 7063 | 661 | - | - | 7099 | 6330 | - | 535 | 397 |
| Empower | 3 | 0 | |||||||
| TOTAL |
Week 3: February 17 to 23
| Type | Inbound Calls | Outbound Calls | Abandoned | Voicemails | Cases Created | Cases Closed | Escalated Cases | RMA Created | RMA Completed |
|---|---|---|---|---|---|---|---|---|---|
| Dahua North America | 406 | 61 | 145 | ||||||
| FLIR | 391 | 17 | 0 | ||||||
| Lorex | 7292 | 773 | |||||||
| Empower | 4 | 1 | |||||||
| TOTAL |
Week 4: February 24 to March 2
| Type | Inbound Calls | Outbound Calls | Abandoned | Voicemails | Cases Created | Cases Closed | Escalated Cases | RMA Created | RMA Completed |
|---|---|---|---|---|---|---|---|---|---|
| Dahua North America | 461 | 68 | 59 | 578 | 236 | 5 | 2 | 6 | |
| FLIR | 389 | 31 | 0 | 353 | 595 | 0 | 0 | 7 | |
| Lorex | 6632 | 12094 | 418 | 248 | |||||
| Empower | 3 | 0 | 0 | 5 | 0 | 0 | 0 | 1 | |
| TOTAL | 420 |
