Notice: Firmware Links Under Maintenance We are currently undergoing maintenance on all firmware links. If any links are inaccessible, please email or contact Tech Support for the firmware. We appreciate your patience during the maintenance, thank you for your understanding.
:Process/Reporting April
Contents
Link to Master Reporting
Click here to access Master Reporting
Week 1: March 31 to April 6
Salesforce Backend Changelog
- add Lorex LTS name to Assisted By picklist.
- add Vitaliy and Kevin to Tier 2 and 3 queue.
Pending:
- see if possible to make alert for duplicate email when creating Salesforce Contact
- see if possible to include Change Status to Case Activity History
- add Case Field for Attempts > 1, 2, 3 picklist - this must show on Case Activity History
- Assisted By field is mandatory for escalating a case.
- Disabled workflow, "LX-Escalated Level 3"
- Created validation rule, "LX_Assisted_By_to_Escalate"
- "Contact Remarks" Case Field added to DNA, FLIR, Empower, and Lorex
- 1 April 2019-Accounts Issue Round 1
- 2 April 2019-Accounts Issue Round 2
- Fixed Workflow, "DNA_RMA_Reason_Required"
Week 1: April 7 to 13
Salesforce Backend Changelog
- ...
Week 3: April 14 to 20
Salesforce Backend Changelog
- ...
Week 4: April 28 to May 4
Salesforce Backend Changelog
- ...