Troubleshoot/NVR/

Video Loss from NVR

• Disconnect, reconnect power and video cables to NVR.
• Change power supply connected to NVR.
• Disconnect HDD and boot NVR. If NVR boots without HDD, then HDD has failed or is not compatible.
• Connect a 1080P display to the NVR. If image is displayed, initial display is not compatible with NVR.
• If connected via HDMI, ensure that the display is 1080P capable.

NVR does not boot

• Disconnect, reconnect power and video cables to NVR.
• Disconnect HDD and boot NVR. If NVR boots without HDD, then HDD has failed or is not compatible.

NVR randomly rebooting

• Disconnect HDD and boot NVR. If NVR boots without HDD, then HDD has failed or is not compatible.

Record Schedule

Unable to Playback Recordings

• Check that HDD is detected by NVR
• "Record Status" is set to, "Enabled" on all channels
• Check, "Record Schedule" and ensure your desired recording is enabled; Motion, Schedule, or Alarm Recording.
• Recorded file has been overwritten

Video Feed Distorted When Playing Back Video

• Video quality is set too low. Check Encoding
• Program read error, bit data is too small. Reboot the NVR.
• HDD malfunction. Try formatting the HDD
• NVR hardware malfunction. Flash the latest compatible firmware for your system.

Time and Date is Incorrect

• Ensure Date and Time are set properly in the NVR. See: Date and Time
• Internal battery voltage too low. Replace internal battery.
• Crystal is broken.