SmartPSS/Cannot Install SmartPSS Missing DLL

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Cannot Install SmartPSS-Missing DLL

Description

When launching SmartPSS, you might encounter the following error message: "windows cannot open file since api-ms-win-crt-runtime-l1-1-0.dlll is missing from your computer".

In most cases, the Microsoft Visual C++ 2015 is missing or corrupted on the computer. The below link contains the fix from Microsoft.

Prerequisites

  • Requires Microsoft Visual C++ Redistributable for Visual Studio 2015

Step by Step Instructions

1. When encountered with the following error message after launching SmartPSS: "windows cannot open file since api-ms-win-crt-runtime-l1-1-0.dlll is missing from your computer", the Microsoft Visual C++ 2015 needs to be fixed using Microsoft software or re-install the package again

2. Repair Visual C++ 2015.
1. Repair C++ 2015.PNG

3. Reinstall Visual C++ 2015.
2. Reinstall C++ 2015.PNG

4. If repairing and reinstalling are not working, there are also other suggestions further down the same link.


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