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:Internal Only/Avaya/Troubleshooting
Contents
Description
Since we are following Convergys network policy for our Avaya System, our password is only valid for 41 days. Please update your password before it gets expired.
Notification will be sent in 3 consecutive days prior the expiration date.
If your password is expired, please follow below instruction.
Step by Step Instruction
Before password is expired
1. Go to https://pwdreset.convergys.com:9251/showLogin.cc
2. Login with your credential.
3. Enter the old password.
4. Enter and confirm new password, then click on Change Password.
After password is expired
1. Go to https://pwdreset.convergys.com:9251/showLogin.cc
2. Click on Unlock Account
3. Enter your username, and then it will ask you to enter authentication code that sent to the registered email.
4. Once your account is unlock, go back to Home.
5. Click on Reset Password
6. Enter your username, and then it will ask you to enter authentication code that sent to the registered email.
7. It will now ask you to enter new password. Enter your new password, and click on Change Password.
8. You can now access AVAYA VPN with your new credential.
