DVRTroubleshoot

I connect the general analog camera to the device, there is no video output.

There are following possibilities:

• Check camera power supplying, data cable connection and etc.
• This series device does not support the analog camera of all brands. Please make sure the device supports general standard definition analog camera.

I connect the standard definition analog camera or the HDCVI camera to the device, there is no video output.

There are following possibilities:

• Check camera power supplying, or camera data cable connection.
• For the product supports analog standard definition camera/HD camera, you need to go to the main menu*>Setting*>Camera*>Channel type to select corresponding channel type and then restart the DVR.

I can not connect to the IP channel.

There are following possibilities:

• Check the camera is online or not.
• Check IP channel setup is right or not (such as IP address, user name, password, connection protocol, port number.).
• The camera has set the whitelist (Only the specified devices can connect to the camera).

After I connected to the IP channel, there one*window output is OK, but there is no multiple*window output.

There are following possibilities:

• Check the sub stream of the camera has been enabled or not.
• Check the sub stream type of the camera is H.264 or not.
• Check the device supports camera sub stream resolution or not (such as 960H, D1, HD1 and etc.).

After I connected to the IP channel, there multiple*window output is OK, but there is no one*window output.

There are following possibilities:

• Check there is video from the IP channel or not. Please go to the main menu*>info*>System*>BPS to view bit stream real*time information.
• Check the main stream of the camera has been enabled or not.
• Check the main stream type of the camera is H.264 or not.
• Check the device supports camera main stream resolution or not (such as 960H, D1, HD1 and etc.).
• Check camera network transmission has reached the threshold or not. Please check the online user of the camera.

After I connected to the IP channel, there is no video output in the one*window or the multiple*window mode. But I can see there is bit stream.

There are following possibilities:

• Check the main stream/sub stream type of the camera is H.264 or not.
• Check the device supports camera main stream/sub stream resolution or not (such as 1080P, 720P, 960H, D1, HD1 and etc.).
• Check the camera setup. Please make sure It supports the products of other manufacturers.

DDNS registration failed or can not access the device domain name.

There are following possibilities:

• Check the device is connected to the WAN. Please check the device has got the IP address if the PPPoE can dial. If there is a router, please check the router to make sure the device IP is online.
• Check the corresponding protocol of the DDNS is enabled. Check the DDNS function is OK or not.
• Check DNS setup is right or not. Default Google DNS server is 8.8.8.8, 8.8.5.5. You can use different DNS provided by your ISP.

I can not use the P2P function on my cell phone or the WEB.

There are following possibilities:

• Check the device P2P function is enabled or not. (Main menu*>Setting*>Network*>P2P)
• Check the device is in the WAN or not.
• Check cell phone P2P login mode is right or not.
• It is the specified device P2P login port or not when you are using P2P client.
• Check user name or password is right or not.
• Check P2P SN is right or not. You can use the cell phone to scan the QR code on the device P2P interface (Main menu*>Setting*>Network*>P2P), or you can use the version information of the WEB to confirm. (For some previous series products, the device SN is the main board SN, it may result in error.)

I connect the standard definition camera to the device, there is no video output.

There are following possibilities:

• Check the DVR supports standard definition signal or not. Only some series product supports analog standard definition signal, HDCVI signal input.
• Check channel type is right or not. For the product supports analog standard definition camera/HD camera, you need to go to the main menu*>Setting*>Camera*>Channel type to select corresponding channel type (such as analog) and then restart the DVR. In this way, the DVR can recognize the analog standard definition.
• Check camera power supplying, or camera data cable connection.

I can not connect to the IP camera.

There are following possibilities:

• Check DVR supports IP channel or not. Only some series products support A/D switch function, it can switch analog channel to the IP channel to connect to the IP camera. From Setting*>Camera*>Channel Type, select the last channel to switch to the IP channel. Some series product products support IP channel extension, it supports N+N mode.
• Check the IPC and the DVR is connected or not. Please go to the main menu*>Setting*>Camera*>Remote to search to view the IP camera is online or not. Or you can go to the main menu*>Info*>Network*>Test, you can input IP camera IP address and then click the Test button to check you can connect to the IP camera or not.
• Check IP channel setup is right or not (such as IP address, manufacturer, port, user name, password, remote channel number and etc.).