:Bug Tracker
Contents
Bug Tracker
1. Push Notifications Not Working on Mobile App
Description
Push notifications do not work despite everything appearing to be setup properly
Affected Systems
- DHI-NVR5208-8P-4KS2
- DH-NVR5016-4KS2
- NVR5032-4KS2
- NVR5064-4KS2
- NVR5208-4KS2
- NVR5216-4KS2
- NVR5216-8P-4KS2
- NVR5224-24P-4KS2
- NVR5232-4KS2
- NVR5232-8P-4KS2
- NVR5416-4KS2
- NVR5424-24P-4KS2
- NVR5464-4KS2
- NVR5816-16P-4KS2
- NVR5816-4KS2
- NVR5832-16P-4KS2
- NVR5832-4KS2
- NVR5864-16P-4KS2
- NVR5864-4KS2
Affected Firmware
- DH_NVR5XXX-4K_Eng_V3.210.0003.0.R.20170418.zip
Solution
- Set DNS1 to 8.8.8.8
- Set DNS2 to 8.8.4.4
Working Firmware
N/A
2. Secondary HDMI Unable to Output 1080P
Description
HDMI 2 only able to output at 720P resolution. Previous firmware allowed for 1080P output.
Affected Systems
- DHI-HCVR58A32S-S2
- DHI-HCVR74A16L
- DHI-HCVR78A16S
Affected Firmware
- DH_HCVR7xxx(V2.0)_SpnEng_NP_V3.210.0001.0.R.20160322.zip
Solution
Pending
Working Firmware
- DH_HCVR7xxx(V2.0)_SpnEng_NP_V3.210.0001.0.R.20151125.zip
3.
Description
NVD0405DH-4K - Webrec does not install!
Affected Systems
NVD0405DH-4K (Be on the lookout for other NVD models)
Affected Firmware
General_NVD0405DH-4K_Eng_P_V3.200.0001.50.R.20170307.zip
Solution
Upgrade the firmware via ConfigTool.
Working Firmware
General_NVD0405DH-4K_Eng_N_V3.200.0002.00.R.20170713
Quick setup instructions for support without training on the device: 1. Use internet explorer to log into the device using the IP address as the URL. 2. Download and install the plugin, for troubleshooting here’s a guide: http://www.dahuawiki.com/Troubleshoot/Internet_Explorer_ActiveX_Setup 3. Log into the device using admin / admin. There should be a prompt to change the password, please do so for your sake. 4. Once logged in select “+ Add Device” in the bottom right hand corner. 5. On the top left select “Remote Device” or the last item in the list. Do a device search for the axis camera, and “Add” or “Manual Add” it using its ONVIF credentials. Make sure the Connection Status is “Succeed”. 6. Select the TV Wall tab at the top right corner. 7. On the right side of the screen there is a device list with the camera you added. Use the drop down arrow next to the device name and select Channel_01 (or what is appears as) then select “Main Stream”. 8. Double click the IP address that corresponds with your camera to maximize the view. This should display video on all outputs marked with “1” unless you have selected another Screen. The screens correspond with the numbered output whether it’s BNC/VGA/HDMI.
