PasswordReset
Please contact your local service engineer or our sales person for help. We can guide you to solve this problem.
Initialization
Step.1 After system booted up, default video display is the initialization interface, which couldn’t be canceled by right-clicking. See Figure 1-2
Password Recovery after device initialization
First of all, click “Forgot password” on the system login interface
Initialization and Password Reset of Dahua Devices Introduction
Note: If you want to experience the newest initialization function via old devices, you should restore default setup after upgrading. (老设备升级新程序后，必须硬件恢复清除配置（恢复出厂设置），不然无法体验初始化功能。)
Table of Contents 1. DVR/NVR 3 1.1. GUI 3 1.1.1. Initialization 3 1.1.2. Reset Password 4 1.2. Web 6 1.2.1. Initialization 6 1.2.2. Reset Password 6 1.3. SmartPSS 7 1.3.1. Initialization 7 1.3.2. Reset Password 9 1.4. Configtool 10 1.4.1. Initialization 10 1.4.2. Reset Password 12 1.5. Easy4IP 13 1.5.1. Initialization 13 1.5.2. Reset Password 14 2. Cameras 15 2.1. GUI of storage devices 15 2.1.1. Initialization 15 2.2. Web 16 2.3. SmartPSS 16 2.4. Configtool 16 2.5. Easy4IP 17
1. DVR/NVR First of all, upgrade the firmware to the specific version, then restore default setup on the interface of “SETTING-SYSTEM-DEFAULT”: Note: We take Dahua firmware for example here.
Figure 1-1 1.1. GUI 1.1.1. Initialization Step.1 After system booted up, default video display is the initialization interface, which couldn’t be canceled by right-clicking. See Figure 1-2
Figure 1 2 Step.2 Please input your password twice and set a prompt question. The new password must be 8 to 32 characters long, and include at least two types from letter(s), number(s) and symbol(s). Note: Prompt question is a custom prompt message for helping customers remember password. Step.3 Click next to set the pattern password. This step can be skipped. See Figure 1-3. Note:
Figure 1-3 Step.4 You can set the assigned email address and security questions here to reset the password in case you forgot. Boxes of email and security questions are checked by default, and could be skipped by unchecking the boxes. See Figure 1-4.
Figure 1-4 Step.5 Click “save” to finish the device initialization. Note: Pattern password, assigned email address and security question can be added or changed after initialization on “SETTING-SYSTEM-ACCOUNT” interface. 1.1.2. Reset Password Firs of all, click “Forgot password” on the system login interface. See Figure 1-5.
Figure 1-5 Method 1. By security questions: If you have set the security questions, you can reset the password by answering these questions. See Figure 1-6. Note: Security questions are only valid on local GUI.
Figure 1-6 Method 2. By scanning QR code and inputting security code got from service email. Step.1 If you haven’t set the assigned email address before, you will have a chance to reset the email address. See Figure 1-7. If the assigned has been set, system will skip to Step.2.
Figure 1-7 Step.2 Download Dahua APP (EASY4IP, DMSS) to scan the QR code from “Easy4ip”-“Me”-‘’Setting”-“Reset Password” to scan QR code, the security code will be sent to your assigned email. If you don’t have Dahua APP, please use other APP to scan the QR code and get code message, then send the code string to support_rpwd@global.dahuatech.com (just for Dahua devices) as an attachment. See Figure 1-8 Note: The service email address of Dahua devices and General devices are different. No matter you choose Dahua APP or email to send QR code, the security code will just be sent to the assigned email.
Figure 1-8 Step.3 Click “Next”, and reset password.
1.2. Web 1.2.1. Initialization Step.1 Come to the web interface, you will see initialization interface, which couldn’t be canceled or deleted. See Figure 1-9.
Figure 1-9 Step.2 Please input your password twice and set a assigned email address. Assigned email address is an optional item. Note: If there is no assigned email set before, it will be unable to reset password through web. Step.3 Click “Save” to live view interface. 1.2.2. Reset Password Step.1 Click “Forgot password” on login interface. See Figure 1-10.
Figure 1-10 Step.2 Download Dahua APP (EASY4IP, DMSS) to scan the QR code from “Easy4ip”-“Me”-‘’Reset Password” to scan QR code, the security code will be sent to your assigned email. If you don’t have Dahua APP, please use other APP to scan the QR code and get code message, and send the code string to support_rpwd@global.dahuatech.com (just for Dahua devices) as an attachment. See Figure 1-11. Note: If there is no assigned email set before, you will see prompt message as Figure 1-12.
Figure 1-11
Figure 1-12 1.3. SmartPSS Version: SmartPSS supports initialization in batch for DVR/NVR/IPC and password resetting in batch for IPC. Note. SmartPSS couldn’t support password resetting in batch for DVR/NVR. 1.3.1. Initialization Step.1 Click “Auto Search”, you will see the device search interface as Figure 1-13.
Figure 1-13 Step.2 Choose the uninitialized device(s) and click “Initialization”. See Figure 1-14.
Figure 1-14 Step.3 You will see an initialization interface. Input the password of admin user twice on this interface. See Figure 1-15.
Figure 1-14 Step.4 Click “Next” to set the assigned email address, which could be skipped. See Figure 1-15.
Figure 1-14 Step.5 Click “Next” to modify IP address of device(s). And this step could be skipped. See Figure 1-15.
Figure 1-15 Step.6 After initializing, client will prompt success message. See Figure 1-16.
Figure 1-15 1.3.2. Reset Password Click “Reset” on interface as Figure 1-16 or click “Reset Password” on interface as Figure 1-17.
Figure 1-16
Figure 1-17 There are two methods to reset password: 1. Email; 2. XML files; Method 1. By scanning QR code and inputting security code got from service email. (Refer to Chapter 1.1.2 password resetting via GUI)
Figure 1-17 Method 2. XML files (supports password resetting in batch) : Step.1 Choose reset type of file. Step.2 Set the export path and click “Export” to get an .xml file. Step.3 Send the xml file to support_rpwd@global.dahuatech.com (just for Dahua devices) as an attachment. Step.4 Import encrypted xml file sent by service email address. The encrypted xml file will be named “result”.
Figure 1-18
1.4. Configtool Version: Configtool supports initialization in batch for DVR/NVR/IPC and password resetting in batch for IPC. Note. SmartPSS couldn’t support password resetting in batch for DVR/NVR. 1.4.1. Initialization Step.1 Click “Fresh”, an initializing interface will pop up. See Figure 1-19.
Figure 1-19 Step.2 Choose the devices(s), click “Initialize”, and you will see the initializing interface as Figure 1-20.
Figure 1-20 Step.3 Input your password twice and set an assigned email address to initialize the device(s). A success message will prompt. See Figure 1-21.
Figure 1-21 1.4.2. Reset Password Click “FindPassword” on the interface of “System Settings-Password”. See Figure 1-22.
Figure 1-22 There are two methods to reset password: 1. Email; 2. XML files; Method 1. By scanning QR code and inputting security code got from service email. See Figure 1-23. (Refer to Chapter 1.1.2 password resetting via GUI)
Figure 1-23 Method 2. XML files (supports password resetting in batch) : Step.1 Choose reset type of XML File. Step.2 Set the export path and click “Next” to get an xml file. Step.3 Send the xml file to support_rpwd@global.dahuatech.com (just for Dahua devices) as an attachment. Step.4 Import encrypted xml file sent by service email address. The encrypted xml file will be named “result”.
Figure 1-24
Figure 1-25
1.5. Easy4IP 1.5.1. Initialization Step.1 Scanning device QR code to add the device, if it’s an uninitialized device, you will see interface as Figure 1-26.
Figure 1-26 Step.2 Input password twice and set an assigned email, click “OK” to the next step. (Setting of assigned email is optional.) Step.3 Set the time zone of device, click “Start Preview” to finish initialization.
Figure 1-27 1.5.2. Reset Password Interface is under development.
2. Cameras First of all, upgrade the firmware to the specific versions below, then restore default setup by holding the reset button on device for 10 seconds or clicking “Default” button on web interface: Note: We take Dahua firmware for example here. 2.1. GUI of storage devices (IPC/HDCVI/PTZ) Local GUI of storage devices supports initialization in batch. 2.1.1. Initialization Step.1 Check “To be initialized” box on the interface of “SETTING-CAMERA-REGISTRATION-Registration”, you will see all the uninitialized devices. See Figure 2-1.
Figure 2 1 Step.2 Click “Initialize”, the initializing interface will pop up as Figure 2-2. You can use password and email info of current device (storage device) by checking the box, or input new password and assigned email address by unchecking the box.
Figure 2 2 Step.3 Click “Next” to set the IP address of camera. See Figure 2-3.
Figure 2 3 2.2. Web(IPC/IP PTZ) Refer to Chapter 1.2. 2.3. SmartPSS(IPC/IP PTZ) Refer to Chapter 1.3. 2.4. Configtool(IPC/IP PTZ) Refer to Chapter 1.4. 2.5. Easy4IP(IPC/IP PTZ) Refer to Chapter 1.5.
