:Internal Only/Process

Policy & Procedure

EMERGENCY

• System Down Emergency Process

Salesforce Overview

• Employee Termination Handover Process
• Quick Reference

• Login and Basic Setup

• UI Interface Map

• How to create a new contact

• How to create a new case

• How to Add a Product

• Omni Channel

• ECC Toolbar

Salesforce Process

• Escalation Process
• RMA Process
• How to Use Email Templates
• Password Reset Process
• RMA Process

Quality Control

• Escalation Checklist
• Customer Satisfaction Survey

Standard Operating Procedure

• LHB926 Continuous Recording
• Cloud Recording and Cloud Storage
• Reset Input Resolution
• Audio Troubleshoot
• Dahua PTZ IP Camera on a Raysharp LNK NVR
• Fan Issues
• Hard Drive Issues
• Dahua LNR600X/NR900X Series NVR’s
• Lorex Cirrus Push Notifications
• LNW16XF/LNWCX-F
• Troubleshooting motion detection recording
• Troubleshooting recording
• Reset Button
• Password Reset