:Process/Reporting April

Link to Master Reporting

add Lorex LTS name to Assisted By picklist.
add Vitaliy and Kevin to Tier 2 and 3 queue.
Fixed Workflow, "DNA_RMA_Reason_Required"
Disabled workflow, "LX-Escalated Level 3"
Created validation rule, "LX_Assisted_By_to_Escalate" - Assisted By field is mandatory for escalating a case.
add Case Field for Attempts > 1, 2, 3 picklist - this must show on Case Activity History
"Contact Remarks" Case Field added to DNA, FLIR, Empower, and Lorex
1 April 2019-Accounts Issue Round 1
2 April 2019-Accounts Issue Round 2
"DNA-Activity History" Task workflow rule created
"Notes" Customer Activity Field created
Added several fields to Activity Tracker
Updated Case Validation Rule, "DNA_Product_Required_to_Escalate" to include FLIR Devices
Added, Flir Client 12, Surveillance Client Mac, Lorex Client 13, FLIR Secure to, "LX Apps" Case Field
LTS - Password Reset HTML –Email Template has been created
Maria Rey, Juan Hoyos, Jaime Hernandez added to Case Field, "Assisted By"

Pending:

see if possible to make alert for duplicate email when creating Salesforce Contact
see if possible to include Change Status to Case Activity History