DSS Windows/Express/Troubleshoot/Failed to Delete Device

Revision as of 20:31, 6 November 2019 by Gerardo Chavez (talk | contribs) (→‎Step by Step Instructions)

Failed to Delete Device

Description

DSS Express S Failed to Delete Device1.png

Prerequisites

Reasons

Record Plan =

Video Bind Config =

Door Group Config =

Video Instructions

Step by Step Instructions

1. The first thing to check when this Prompt occurs is why DSS Express was unable to delete the device. Click on the eye icon in the lower right hand corner of your screen.

DSS Express S Failed to Delete Device2.png

2. A window will popup showing you why the device could not be deleted.

DSS Express S Failed to Delete Device3.png

3. From the DSS Client Homepage, navigate to, "Config"

DSS Express S Failed to Delete Device4.png

4. Identify the device in the list, and click on each of icons below until you see the event or recording plan.

DSS Express S Failed to Delete Device5.png

5. Delete the associated recording or event config by clicking the trash can icon

DSS Express S Failed to Delete Device6.png

6. Return to, "Device"

DSS Express S Failed to Delete Device7.png

Confirm the Event / Recording Information has been removed from the device

DSS Express S Failed to Delete Device8.png

7. Now you can attempt to delete the device from the device list.

From the Main Menu - click Device

DSS Express S Failed to Delete Device9.png

8. Find the device in the list and click the 'X' icon to remove

DSS Express S Failed to Delete Device10.png

9. A prompt will appear to confirm

DSS Express S Failed to Delete Device11.png

DSS Express S Failed to Delete Device12.png

Deleting Access Control

1. Check the message pop up to determine the issue. ACS DSS.PNG

2. Next, from the Homepage navigate to the Access Control section of DSS Express. ACS DSS 1.PNG

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