:DNA BiWeekly Meeting

Dahua North America Tech Support Meeting Information

Call In-Bridge Info

Participant Code: 104-357-739-22

Participant URL: https://join.shoretel.com/conference/10435773922

Local dial in: +19179427142

Additional Calling Info: Canada Dial in +1 (647) 558-3006

Schedule

Date: November 8, 2017 @ 11:00AM-12:00PM PST

Topics

• Shoretel = Mitel
• Salesforce
• New Serial Tracker

Feature of the Week

Related Article:

Feature:

Description:

Firmware

News and Info about Firmware

Inbound Call Volume

October 30, 2017 to November 3, 2017

Desk.com

{| class="wikitable"

|+Created and Resolved Cases |- |Day of Week |Created Cases |Resolved Cases |- |Monday |60 |54 |- |Tuesday |57 |32 |- |Wednesday |45 |40 |- |Thursday |65 |54 |- |Friday |58 |39 |- |Total |285 |213 |}

Shoretel / Mitel

Inbound Calls-866.606.1590

Total	335	100%
Answered	132	39.4%
Unanswered	203	60.6%

Weekly Breakdown

Inbound Calls-866.606.1590

Day of Week	Date	Total	Answered	Unanswered	Percent Answered
Monday	Oct 31, 2017	86	21	65	24.4%
Tuesday	Nov 1, 2017	60	31	29	51.6%
Wednesday	Nov 2, 2017	83	40	43	48.1%
Thursday	Nov 3, 2017	80	29	51	36.2%
Friday	Nov 4, 2017	System Down	System Down	System Down	System Down
Total	Week 1	309	121	188	39.1%

Developer Corner

New on LearnDahua

Sales Training

• NVR Sales Training- NVR sales training focusing on key feature, and product capabilities. Suitable for all audiences
• IP Fixed Camera Sales Training- IP-Fixed-Camera sales training focusing on key feature, and product capabilities. Suitable for all audiences.
• IP Panorama Camera Sales Training -IP Panorama Camera sales training focusing on key feature, and product capabilities. Suitable for all audiences.
• HCVR & XVR Sales Training - XVR and DVR Sales training focusing on key features, and product capabilities. Suitable for all audiences

External

• N/A

Internal

• Technical Certification Online Resource
• Technical Training
• Technical Assessment
• Presentation Resource
• HCVR & XVR Internal Training
• DSS Introduction
• Technical Support Operations

New Hires

• Barry Rossen
• William Valencia