:Internal Only

Dahua USA Internal Information

Agent Homepage

Dahua Employee Login

Device List

Online Software

• 

  Desk.com

• 

  Salesforce Production Server

• Shoretelicon.jpg

  Shoretel ECC

• Shoretelicon.jpg

  Shoretel Connect Softphone Client

• Shoretelicon.jpg

  Shoretel Instructions

• 

  Salesforce Instructions

Reporting and Reference

• 

  Global To Do

• 

  Bug Tracker

• 

  Report a Problem with DahuaWiki

• 

  Report an Issue

• 

  Internal:Scripts

• 

  Request Time Off

Tech Support Bi-Weekly Meeting

• December 11, 2017 to December 22, 2017

Previous Meetings

• November 18, 2017 to December 8, 2017
• October 30, 2017 to November 3, 2017
• November 6, 2017 to November 17, 2017

Templates

• Template
• Workbook

Serial Lookup

• http://work.dahuatech.com/protal/Apps/SSO/FineReport/Login1.aspx?reportName=HW%2FProduct_SN_Tracking.cpt
• New: http://10.1.1.204:9080/SerialOrder/index/init

1. Go here: http://oaglobal.dahuatech.com/

2. Login.

3. Click, "CRM Global"

4. Click, "Product SN Tracking"

Salesforce

Note: You cannot be logged into both the Production, and Sandbox server at the same time.

• Production: https://ap2.salesforce.com/
• Sandbox: https://test.salesforce.com/

Salesforce Case Status Quick Reference

Shoretel

Shoretel ECC Client: NEW ONE

• Agent and Supervisor Log in: https://cc.shoretel.com/ecc
• Domain: Blank
• Server: clientstart.sky.shoretel.com

Shoretel Connect Client and Web Portal

• Online Portal: https://portal.shoretelsky.com
• Softphone Connect Client Download: https://www.odrive.com/s/af47a4e2-23bf-4b61-91af-b79263c7a20b-59dd4979
• Shoretel Password Reset (via email): https://portal.shoretelsky.com/UserAccount/ValidateResetPassword

Physical Phone: Shoretel IP Phone 420/420G

• Quick Reference: https://www.odrive.com/s/537229d9-17fe-411f-b21c-2c0ce9823e8f-5a2ab95b

Work in Progress

• How to create a wiki article
• How to create a product page
• DSS Windows
• Deep Learn
• Authorized Customer Lookup
• ANPR Automatic Number Plate Recognition

Product Pages

• Access Control DNA = Access_Control
• Video Intercom DNA = Video_Intercom
• Multi-Sensor DNA = Multi-Sensor
• Fisheye DNA = Fisheye
• DSS = DSS

Dahua Irvine Inventory List

• Dahua Irvine Inventory List

Wiki Processes

• System Photos Process
• Example Photos Process
• PDF Banner Process
• Database Photos Process

LearnDahua Enrollment Codes

• Dahua Basics -LearnBasics
• IVS: Technical Training -DahuaWIN
• Technical Support Operations -DahuaWIN
• DSS Intro -LearnDSS
• HCVR & XVR Internal Training -LearnXVRandHCVR
• Presentation Resource -LearnPPT
• Technical Training -LearnTT
• Technical Assessment -LearnTest

Software

• Software Download Links

Product Pages

International Model

IP-Based

HD-CVI

Firmware Search Tool:International Model