:DNA BiWeekly Meeting6
Contents
Dahua North America Tech Support Meeting Information
Call In-Bridge Info
Participant Code: 104-357-739-22
Participant URL: https://join.shoretel.com/conference/10435773922
Dial-in Info: +19179427142
Additional Calling Info: Canada Dial in +1 (647) 558-3006
Schedule
Date: March 7, 2018 @ 11:00AM-12:00PM PST
Topics
Salesforce
- Redo Queues, add TCs, ensure agents are all in the correct queues, test after Eric applies change
- Add Products to Cases-proper
- Create new method of adding products. See, "Customer Objects" => "Product"
- Create, "Escalated Case Queue" and associated routing rules
- Create new outbound deployment set removing Case2Lead
- Troubleshoot Shoretel integration issue with Alex, Tha, and William
- Peter unable to login to Salesforce
- Case merge no longer working
- Get ability to remove products from cases
- Test Product section
- Write Product documentation
- Privilege Error for Peter: 10873, 10875, 10531
- No longer able to access Omni-Channel Supervisor
Next Week:
Shoretel / Mitel
- Headset testing continued
- Agent Dashboards
Training of the Week
- 3rd Party Cameras and Dahua Recorders
Target Dahua Recorder 1
Model: N42B2P
LAN IP: 192.168.2.220
HTTP Port: 80
TCP Port: 37777
Firmware: General_NVR4XXX-4KS2_Eng_V3.215.0000000.4.R.180119.zip
User: admin
Password: admin123
Target Dahua Recorder 2
Model: NVR6A08-64-128
LAN IP: 192.168.2.45
HTTP Port: 9800
TCP Port: 9801
Firmware: DH_NVR6XX-4KS2_Eng_V3.210.0003.0.R.160714.BIN
User: admin
Password: DahuaWIN2017
3rd Party Camera 1
Model: Unknown
LAN IP: 192.168.2.87
User Name: admin
Password: admin
ONVIF Device Manager: Yes, working
3rd Party Camera 2
LAN IP: 192.168.2.225
User Name: admin
Password: admin
ONVIF Device Manager: ONVIF Device Manager: Yes, working
Firmware
News and Info about Firmware
Developer Corner
New on the Wiki
New on LearnDahua
Sales Training
External
- N/A
