:Internal Only/Avaya

Revision as of 14:06, 29 March 2019 by JP (talk | contribs) (Salesforce Fields)

Avaya

To-Do

  • Fix inbound calls to Canada
  • Get Realtime Reporting Tool access
  • Fix outbound caller ID, displaying "513.864.0099" currently

Links

Instructions

Not Ready:Reason Codes

Reason Code Description
Code 1 Break
Code 2 Lunch
Code 3 Out of Office
Code 4 Meeting
Code 5 Wrap-Up
Code 6 Extended Wrapup

Log Out:Reason Codes

Reason Code Description
Code 1 Off
Code 2 Vacation
Code 3 Weekend
Code 4 Meeting
Code 5 Emergency

Dialing Rules

Internal Number Length xxxxx
Local Number Length xxx-xxx-xxxx
Outside Prefix 9
Domestic Number Length
Domestic Prefix
International Number Length
International Number Prefix
Local Area Codes 714, 949, 562

Info

  • Phone Model: Avaya 9608
  • Avaya Phone Access Code: 86387
  • New Avaya Phone Access Code: 27238
  • HTTP Server: 206.126.168.98
  • Call Server : 10.164.18.52

Phone Numbers

Name Department Phone Number Email
Dahua North America-Technical Support Technical Support 877.606.1590 Support.USA@DahuaTech.com
Dahua North America-Dealer Line Technical Support 866.302.6735 dealersupport.usa@dahuatech.com
Dahua North America-Internal Only Tech Support Technical Support 866.302.6735 InternalSupport.USA@dahuatech.com
Lorex Technical Support Technical Support 877.755.6739 Support@LorexTechnology.com
Empower Technical Support Technical Support 949.204.3226 empowersupport@unisight.net
LeChange Technical Support Technical Support 800.883.4120 support.usa@lechange.com
ADT (Alpha) Technical Support Technical Support 877.609.1936 alphasupport.usa@dahuatech.com

Salesforce Fields

Name Salesforce Name Salesforce API Name Data Type SF Location
Subject Subject Subject Text
WhoId WhoId WhoId__c Text(15) (External ID)
WhatId WhatId WhatId__c Text(15) (External ID)
Description Summary Summary__c Text Area(255)
CallDurationInSeconds CallDurationInSeconds CallDurationInSeconds__c Number(18, 0) (External ID)
HoldtimeInSeconds HoldtimeInSeconds HoldtimeInSeconds__c Number(18, 0) (External ID)
CallInitiatedTime CallInitiatedTime CallInitiatedTime__c Time
CallAnsweredTime CallAnsweredTime CallAnsweredTime__c Time
CallDisconnectedTime CallDisconnectedTime CallDisconnectedTime__c Time
CallWrapupTime CallWrapupTime CallWrapupTime__c Time
WrapupTimeInSeconds WrapupTimeInSeconds WrapupTimeInSeconds__c Number(18, 0) (External ID)
CallType CallType CallType__c Text(25) (External ID)
CallDisposition CallDisposition CallDisposition__c Text(50) (External ID)
Status Status Status__c
Phone Phone Phone__c Text(20) (External ID)
RingTimeInSeconds RingTimeInSeconds RingTimeInSeconds__c Number(18, 0) (External ID)
TalkTimeInSeconds TalkTimeInSeconds TalkTimeInSeconds__c Number(18, 0) (External ID)
UCID UCID UCID__c Text(15) (External ID)
Last Modified By LastModifiedBy Lookup