Notice: Firmware Links Under Maintenance We are currently undergoing maintenance on all firmware links. If any links are inaccessible, please email or contact Tech Support for the firmware. We appreciate your patience during the maintenance, thank you for your understanding.
:Process/Reporting April
Revision as of 21:14, 31 March 2019 by Nicky Gunakan (talk | contribs)
Contents
Link to Master Reporting
Week 1: March 31 to April 6
Salesforce Backend Changelog
- ...
Week 3: April 14 to 20
| Type | Inbound Calls | Outbound Calls | Average Hold Time | Abandoned | Voicemails | Cases Created | Cases Closed | Escalated Cases | RMA Created | RMA Completed | CSAT Average | QA Average |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Dahua North America | ||||||||||||
| Dealer Queue | ||||||||||||
| FLIR | ||||||||||||
| Lorex | ||||||||||||
| LeChange | ||||||||||||
| Empower | ||||||||||||
| TOTAL |
Salesforce Backend Changelog
- ...
Week 4: April 28 to May 4
| Type | Inbound Calls | Outbound Calls | Average Hold Time | Abandoned | Voicemails | Cases Created | Cases Closed | Escalated Cases | RMA Created | RMA Completed | CSAT Average | QA Average |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Dahua North America | ||||||||||||
| Dealer Queue | ||||||||||||
| FLIR | ||||||||||||
| Lorex | ||||||||||||
| LeChange | ||||||||||||
| Empower | ||||||||||||
| TOTAL |
Salesforce Backend Changelog
- ...
