:Internal Only

Dahua USA Internal Information

Agent Homepage

Dahua Employee Login

Device List

System Down Emergency Process

Password Reset Process

Product Review Process

Head Count

Problem Type and Sub-Problem Type

Online Software

• 

  Salesforce Production Server

• 

  Bomgar

• 

  uJet

• 

  Avaya Phone System

Dahua Sites

• 

  Main Site (USA)

• 

  Main Site (International)

• 

  Learn Dahua

• 

  Dealer Portal

• 

  GKS-Internal Only Knowledge Base

• 

  Lorex Wiki

Reporting and Reference

• 

  Process

• 

  Salesforce Instructions

• 

  Global To Do

• 

  Call Scripts

• 

  Request Time Off

• 

  Reporting

• 

  Customer Satisfaction Survey

• 

  Escalation file:Checklist

• 

  RMA Process

• 

  Q&A

• 

  Sales

Non-Dahua

• 

  Digimerge

• 

  Empower

• 

  ADT Online Resource

• 

  Digimerge DDNS

• 

  FLIR DDNS

• ADT Resource and Process
• Alternative Firmware Repository

Report a Problem

• 

  Bug Tracker

• 

  Report a Problem with DahuaWiki

• 

  Report an Issue

Product Information Links

• 

  Name Rule Authorization

• 

  Device Credentials

• 

  DVR, XVR, HCVR, IVS and Fisheye

• 

  Where Purchased

Phone Numbers

Name	Department	Phone Number	Email
Dahua North America-Technical Support	Technical Support	877.606.1590	Support.USA@DahuaTech.com
Dahua North America-Dealer Line	Technical Support	866.302.6735	dealersupport.usa@dahuatech.com
Dahua North America-Internal Only Tech Support	Technical Support	866.302.6735	InternalSupport.USA@dahuatech.com
Lorex Technical Support	Technical Support	877.755.6739	Support@LorexTechnology.com
Empower Technical Support	Technical Support	949.204.3226	empowersupport@unisight.net
LeChange Technical Support	Technical Support	800.883.4120	support.usa@lechange.com
ADT (Alpha) Technical Support	Technical Support	877.609.1936	alphasupport.usa@dahuatech.com

Product Management

	Adjusted Product Line Responsibility	Others
Angela Huang	IP Camera, Thermal Camera, HDCVI Camera, Accessory (camera relevant )	Ordering system maintenance support from product perspective                                                                                              On-site product vetting support for video products
Lucas Zheng	NVR, HCVR DVR, Penta DVR, Bundles, Transmission,  Display, Accessory (storage/transmission relevant), DSS Express	Public Cloud relevant, On-site product vetting support for video products
Jordan Che	PTZ Camera, IP Environmental Camera, Intercom, Access Control, 3rd party VMS integration support.	On-site product vetting support for intercom & access control  products

Work Book

• https://dahuawiki.com/Firmware_Templates
• https://dahuawiki.com/Firmware_by_Device_Tabbed
• https://dahuawiki.com/Firmware_Templates
• https://dahuawiki.com/Kits
• Internal:Name_Rule
• https://dahuawiki.com/Internal:Empower

Templates

• SmartPSS = SoftwareSmartPSS

GKS

• https://gks.dahuasecurity.com/
• https://portal.dahuatech.com/Login/Index

Serial Lookup

• Serial Lookup
• http://overseasreport.dahuatech.com:8080/SerialOrder/index/init
• http://work.dahuatech.com/protal/Apps/SSO/FineReport/Login1.aspx?reportName=HW%2FProduct_SN_Tracking.cpt

1. Go here: http://oaglobal.dahuatech.com/

2. Login.

3. Click, "CRM Global"

4. Click, "Product SN Tracking"

Salesforce

Sales force guide

• Production: https://dahuatech.my.salesforce.com

Salesforce Case Status Quick Reference

Shoretel

Shoretel ECC Client: NEW ONE

• Agent and Supervisor Log in: https://cc.shoretel.com/ecc
• Domain: Blank
• Server: clientstart.sky.shoretel.com

Shoretel Connect Client and Web Portal

• Online Portal: https://portal.shoretelsky.com
• Softphone Connect Client Download: https://www.odrive.com/s/af47a4e2-23bf-4b61-91af-b79263c7a20b-59dd4979
• Shoretel Password Reset (via email): https://portal.shoretelsky.com/UserAccount/ValidateResetPassword

Physical Phone: Shoretel IP Phone 420/420G

• Quick Reference: https://www.odrive.com/s/537229d9-17fe-411f-b21c-2c0ce9823e8f-5a2ab95b

Work in Progress

• DSS Windows
• Deep Learn
• Authorized Customer Lookup
• ANPR Automatic Number Plate Recognition

Product Pages

• Access Control DNA = Access_Control
• Video Intercom DNA = Video_Intercom
• Multi-Sensor DNA = Multi-Sensor
• Fisheye DNA = Fisheye
• DSS = DSS

Dahua Irvine Inventory List

• Dahua Irvine Inventory List

• Live Demos

User: admin PW: DahuaWIN2017

Wiki Processes

• System Photos Process
• Example Photos Process
• PDF Banner Process
• Database Photos Process
• How to create a wiki article
• How to create a product page

Font Awesome Reference-Lorex

• [xxx
  ] -Firmware

• [xxx
  ] -Windows

• [xxx
  ] -Apple

• [xxx
  ] -File

• [xxx
  ] -Quick Start Guide

• [xxx
  ] -Manual

• [xxx
  ] -Network Quick Start

• [xxx
  ] -spec

Font Awesome Reference-DNA

• [xxx
  ] -Firmware

• [xxx
  ] -Windows

• [xxx
  ] -Apple

• [xxx
  ] -File

• [xxx
  ] -Quick Start Guide

• [xxx
  ] -Manual

• [xxx
  ] -Network Quick Start

• [xxx
  ] -spec

LearnDahua Enrollment Codes

• Dahua Basics -LearnBasics
• IVS: Technical Training -DahuaWIN
• Technical Support Operations -DahuaWIN
• DSS Intro -LearnDSS
• HCVR & XVR Internal Training -LearnXVRandHCVR
• Presentation Resource -LearnPPT
• Technical Training -LearnTT
• Technical Assessment -LearnTest

Software

• Software Download Links

Product Pages

International Model

IP-Based

HD-CVI

Firmware Search Tool:International Model