Troubleshoot/NVR/
Contents
- 1 Video Loss from NVR
- 2 NVR does not boot
- 3 NVR randomly rebooting
- 4 Unable to Playback Recordings
- 5 Video Feed Distorted When Playing Back Video
- 6 Time and Date is Incorrect
- 7 NVR Cannot Control PTZ
- 8 Unable to Login from Web Browser
- 9 There is only mosaic no video when preview or playback video file remotely.
- 10 Network connection is not stable.
- 11 Burn error /USB back error.
- 12 Keyboard can not control NVR.
- 13 Alarm signal can not been disarmed.
- 14 Alarm function is null.
- 15 Record storage period is not enough.
- 16 Can not playback the downloaded file.
- 17 Forgot local menu operation password or network password
- 18 There is no video. The screen is in black.
- 19 The displayed video is not full in the monitor.
- 20 There is no HDMI output.
- 21 The video is not fluent when I view in multiple-channel mode from the client-end.
- 22 I can not connect to the IPC
- 23 After I set the NVR resolution as 1080P, my monitor can not display.
- 24 My admin account has been changed and I can not log in.
- 25 After I login the Web , I can not find the remote interface to add the IPC.
- 26 I use the VGA montior. If I use the multple-window mode, I see the video from the main stream or the sub stream.
Video Loss from NVR
- Disconnect, reconnect power and video cables to NVR.
- Change power supply connected to NVR.
- Disconnect HDD and boot NVR. If NVR boots without HDD, then HDD has failed or is not compatible.
- Connect a 1080P display to the NVR. If image is displayed, initial display is not compatible with NVR.
- If connected via HDMI, ensure that the display is 1080P capable.
NVR does not boot
- Disconnect, reconnect power and video cables to NVR.
- Disconnect HDD and boot NVR. If NVR boots without HDD, then HDD has failed or is not compatible.
NVR randomly rebooting
- Disconnect HDD and boot NVR. If NVR boots without HDD, then HDD has failed or is not compatible.
Unable to Playback Recordings
- Check that HDD is detected by NVR
- "Record Status" is set to, "Enabled" on all channels
- Check, "Record Schedule" and ensure your desired recording is enabled; Motion, Schedule, or Alarm Recording.
- Recorded file has been overwritten
Video Feed Distorted When Playing Back Video
- Video quality is set too low. Check Encoding
- Program read error, bit data is too small. Reboot the NVR.
- HDD malfunction. Try formatting the HDD
- NVR hardware malfunction. Flash the latest compatible firmware for your system.
Time and Date is Incorrect
- Ensure Date and Time are set properly in the NVR. See: Date and Time
- Internal battery voltage too low. Replace internal battery.
- Crystal is broken.
NVR Cannot Control PTZ
Please Note: IP and HD-CVI PTZs do not require an RS458 cable. Controls are sent over the RG59 or CAT5 cable.
- Front panel PTZ error
- PTZ decoder setup, connection or installation is not correct.
- Cable connection is not correct.
- PTZ setup is not correct.
- PTZ decoder and NVR protocol is not compatible.
- PTZ decoder and NVR address is not compatible.
- When there are several decoders, please add 120 Ohm between the PTZ decoder A/B cables furthest end to delete the reverberation or impedance matching. Otherwise the PTZ control is not stable.
- The distance is too far.
Unable to Login from Web Browser
- For Windows 98 or Windows ME user, please update your system to Windows 2000 sp4. Or you can install client-end software of lower version. Please note right now, our NVR is not compatible with Windows VISTA control.
- ActiveX control has been disabled.
- No dx8.1 or higher. Please upgrade display card driver.
- Network connection error.
- Network setup error.
- Password or user name is invalid.
- Client-end is not compatible with NVR program.
There is only mosaic no video when preview or playback video file remotely.
- Network fluency is not good.
- Client-end resources are limit.
- Current user has no right to monitor.
Network connection is not stable.
- Network is not stable.
- IP address conflict.
- MAC address conflict.
- PC or device network card is not good.
Burn error /USB back error.
- Burner and NVR are in the same data cable.
- System uses too much CPU resources. Please stop record first and then begin backup.
- Data amount exceeds backup device capacity. It may result in burner error.
- Backup device is not compatible.
- Backup device is damaged.
Keyboard can not control NVR.
- NVR serial port setup is not correct
- Address is not correct
- When there are several switchers, power supply is not enough.
- Transmission distance is too far.
Alarm signal can not been disarmed.
- Alarm setup is not correct.
- Alarm output has been open manually.
- Input device error or connection is not correct.
- Some program versions may have this problem. Please upgrade your system.
Alarm function is null.
- Alarm setup is not correct.
- Alarm cable connection is not correct.
- Alarm input signal is not correct.
- There are two loops connect to one alarm device.
Record storage period is not enough.
- Camera quality is too low. Lens is dirty. Camera is installed against the light. Camera aperture setup is not correct.
- HDD capacity is not enough.
- HDD is damaged.
Can not playback the downloaded file.
- There is no media player.
- No DXB8.1 or higher graphic acceleration software.
- There is no DivX503Bundle.exe control when you play the file transformed to AVI via media player.
- No DivX503Bundle.exe or ffdshow-2004 1012 .exe in Windows XP OS.
- Please contact your local service engineer or our sales person for help. We can guide you to solve this problem.
There is no video. The screen is in black.
- IPC IP address is not right.
- IPC port number is not right.
- IPC account (user name/password) is not right.
- IPC is offline.
The displayed video is not full in the monitor.
- Please cheek current resolution setup. If the current setup is 1920*1080, then you need to set the monitor resolution as 1920*1080 or 1080P capable.
There is no HDMI output.
- Displayer is not in HDMI mode.
- HDMI cable connection is not right.
The video is not fluent when I view in multiple-channel mode from the client-end.
- The network bandwidth is not sufficient. The multiple-channel monitor operation needs at least 100M or higher.
- Your PC resources are not sufficient. For 16-ch remote monitor operation, the PC shall have the following environment: Quad Core, 2G or higher memory, independent displayer, display card memory 256M or higher.
I can not connect to the IPC
- Please make sure the IPC has booted up.
- IPC network connection is right and it is online
- IPC IP is in the blacklist.
- The device has connected to the too many IPC. It can not transmit the video.
- Check the IPC port value and the time zone is the same as the NVR.
- Make sure current network environment is stable.
After I set the NVR resolution as 1080P, my monitor can not display.
- Shut down the device and then reboot. When you reboot, please press the Fn button at the same time and then release after 5 seconds. You can restore NVR resolution to the default setup.
My admin account has been changed and I can not log in.
Use telnet and then input the following command:
- cd /mnt/mtd/Config/
- rm -rf group
- rm -rf password
- Reboot the device to restore the default password.
After I login the Web , I can not find the remote interface to add the IPC.
- Please clear the Web controls and load again.
I use the VGA montior. If I use the multple-window mode, I see the video from the main stream or the sub stream.
- For 32-channel series product, the 9/16-window is using the sub stream.
- For 4/8/16 series product, system is using the main stream no matter you are in what display mode.