Troubleshoot/NVR/

Revision as of 19:57, 29 September 2015 by JP (talk | contribs)

Video Loss from NVR

  • Disconnect, reconnect power and video cables to NVR.
  • Change power supply connected to NVR.
  • Disconnect HDD and boot NVR. If NVR boots without HDD, then HDD has failed or is not compatible.
  • Connect a 1080P display to the NVR. If image is displayed, initial display is not compatible with NVR.
  • If connected via HDMI, ensure that the display is 1080P capable.

NVR does not boot

  • Disconnect, reconnect power and video cables to NVR.
  • Disconnect HDD and boot NVR. If NVR boots without HDD, then HDD has failed or is not compatible.

NVR randomly rebooting

  • Disconnect HDD and boot NVR. If NVR boots without HDD, then HDD has failed or is not compatible.
Record Schedule

Unable to Playback Recordings

  • Check that HDD is detected by NVR
  • "Record Status" is set to, "Enabled" on all channels
  • Check, "Record Schedule" and ensure your desired recording is enabled; Motion, Schedule, or Alarm Recording.
  • Recorded file has been overwritten

Video Feed Distorted When Playing Back Video

  • Video quality is set too low. Check Encoding
  • Program read error, bit data is too small. Reboot the NVR.
  • HDD malfunction. Try formatting the HDD
  • NVR hardware malfunction. Flash the latest compatible firmware for your system.

Time and Date is Incorrect

  • Ensure Date and Time are set properly in the NVR. See: Date and Time
  • Internal battery voltage too low. Replace internal battery.
  • Crystal is broken.

NVR Cannot Control PTZ

Please Note: IP and HD-CVI PTZs do not require an RS458 cable. Controls are sent over the RG59 or CAT5 cable.

  • Front panel PTZ error
  • PTZ decoder setup, connection or installation is not correct.
  • Cable connection is not correct.
  • PTZ setup is not correct.
  • PTZ decoder and NVR protocol is not compatible.
  • PTZ decoder and NVR address is not compatible.
  • When there are several decoders, please add 120 Ohm between the PTZ decoder A/B cables furthest end to delete the reverberation or impedance matching. Otherwise the PTZ control is not stable.
  • The distance is too far.

Unable to Login from Web Browser

  • For Windows 98 or Windows ME user, please update your system to Windows 2000 sp4. Or you can install client-end software of lower version. Please note right now, our NVR is not compatible with Windows VISTA control.
  • ActiveX control has been disabled.
  • No dx8.1 or higher. Please upgrade display card driver.
  • Network connection error.
  • Network setup error.
  • Password or user name is invalid.
  • Client-end is not compatible with NVR program.

There is only mosaic no video when preview or playback video file remotely.

  • Network fluency is not good.
  • Client-end resources are limit.
  • Current user has no right to monitor.

Network connection is not stable.

  • Network is not stable.
  • IP address conflict.
  • MAC address conflict.
  • PC or device network card is not good.

Burn error /USB back error.

  • Burner and NVR are in the same data cable.
  • System uses too much CPU resources. Please stop record first and then begin backup.
  • Data amount exceeds backup device capacity. It may result in burner error.
  • Backup device is not compatible.
  • Backup device is damaged.

Keyboard can not control NVR.

  • NVR serial port setup is not correct
  • Address is not correct
  • When there are several switchers, power supply is not enough.
  • Transmission distance is too far.

Alarm signal can not been disarmed.

  • Alarm setup is not correct.
  • Alarm output has been open manually.
  • Input device error or connection is not correct.
  • Some program versions may have this problem. Please upgrade your system.

Alarm function is null.

  • Alarm setup is not correct.
  • Alarm cable connection is not correct.
  • Alarm input signal is not correct.
  • There are two loops connect to one alarm device.

Record storage period is not enough.

  • Camera quality is too low. Lens is dirty. Camera is installed against the light. Camera aperture setup is not correct.
  • HDD capacity is not enough.
  • HDD is damaged.

Can not playback the downloaded file.

  • There is no media player.
  • No DXB8.1 or higher graphic acceleration software.
  • There is no DivX503Bundle.exe control when you play the file transformed to AVI via media player.
  • No DivX503Bundle.exe or ffdshow-2004 1012 .exe in Windows XP OS.

Forgot local menu operation password or network password

  • Please contact your local service engineer or our sales person for help. We can guide you to solve this problem.

There is no video. The screen is in black.

  • IPC IP address is not right.
  • IPC port number is not right.
  • IPC account (user name/password) is not right.
  • IPC is offline.

The displayed video is not full in the monitor.

  • Please cheek current resolution setup. If the current setup is 1920*1080, then you need to set the monitor resolution as 1920*1080 or 1080P capable.

There is no HDMI output.

  • Displayer is not in HDMI mode.
  • HDMI cable connection is not right.

The video is not fluent when I view in multiple-channel mode from the client-end.

  • The network bandwidth is not sufficient. The multiple-channel monitor operation needs at least 100M or higher.
  • Your PC resources are not sufficient. For 16-ch remote monitor operation, the PC shall have the following environment: Quad Core, 2G or higher memory, independent displayer, display card memory 256M or higher.

I can not connect to the IPC

  • Please make sure the IPC has booted up.
  • IPC network connection is right and it is online
  • IPC IP is in the blacklist.
  • The device has connected to the too many IPC. It can not transmit the video.
  • Check the IPC port value and the time zone is the same as the NVR.
  • Make sure current network environment is stable.

After I set the NVR resolution as 1080P, my monitor can not display.

  • Shut down the device and then reboot. When you reboot, please press the Fn button at the same time and then release after 5 seconds. You can restore NVR resolution to the default setup.

My admin account has been changed and I can not log in.

Use telnet and then input the following command:

  1. cd /mnt/mtd/Config/ 
  2. rm -rf group 
  3. rm -rf password 
  4. Reboot the device to restore the default password.

After I login the Web , I can not find the remote interface to add the IPC.

  • Please clear the Web controls and load again.

I use the VGA montior. If I use the multple-window mode, I see the video from the main stream or the sub stream.

  • For 32-channel series product, the 9/16-window is using the sub stream.
  • For 4/8/16 series product, system is using the main stream no matter you are in what display mode.