:Internal Only/Process

Policy & Procedure

EMERGENCY

• System Down Emergency Process

Salesforce Overview

• Employee Termination Handover Process
• Quick Reference

• Login and Basic Setup

• UI Interface Map

• How to create a new contact

• How to create a new case

• How to Add a Product

• Omni Channel

• ECC Toolbar

Salesforce Process

• Escalation Process
• RMA Process
• How to Use Email Templates
• Password Reset Process
• RMA Process

uJet

• uJet

Quality Control

• Escalation Checklist
• Customer Satisfaction Survey
• Accessing Customer Equipment Using RDP

Standard Operating Procedure

• LHB Continuous Recording Troubleshoot
• Cloud Recording and Cloud Storage
• Reset Input Resolution
• Audio Troubleshoot
• Dahua PTZ IP Camera on a Raysharp LNK DVR
• Troubleshoot Fan Issues
• Hard Drive Troubleshoot
• Dahua LNR600X NR900X Series NVR FAQ
• Lorex Cirrus Push Notifications
• LNW16XF LNWCX-F
• Troubleshoot Motion Detection Recording
• Troubleshoot Recording
• Hard Reset Button
• Password Reset
• Password Reset FAQ
• Unbind Devices to DMSS Accounts
• DSS Unbind License
• XML Password Reset