Troubleshoot/NVR/Unable to Playback

Record Schedule

Unable to Playback Recordings

• Check that HDD is detected by NVR.
• "Record Status" is set to, "Enabled" on all channels.
• Check, "Record Schedule" and ensure your desired recording is enabled; Motion, Schedule, or Alarm Recording.
• Recorded file has been overwritten.
• File is in DAV format. Use Conversion Tool.

There are following possibilities:

• If HDD ribbon is damaged then replace ribbon or HDD.
• If HDD is broken then replace HDD.
• If Upgraded program is not compatible then find another program to upgrade.
• If the recorded file has been overwritten then there's not much you can do unless you have backup.
• If Record function has been disabled then enable it.

HDD

Ribbon