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====Salesforce Case Status Quick Reference==== | ====Salesforce Case Status Quick Reference==== | ||
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Revision as of 16:08, 12 April 2019
Dahua USA Internal Information
Online Software
Salesforce Production Server
Bomgar
uJet
Avaya Phone System
Serial Lookup
Serial Lookup Tool 1
Serial Lookup Tool 2
Serial Lookup Tool 3
Dahua Sites
Main Site (USA)
Main Site (International)
Learn Dahua
Dealer Portal
GKS-Internal Only Knowledge Base
Lorex Wiki
Reporting and Reference
Process
Salesforce Instructions
Global To Do
Call Scripts
Request Time Off
Reporting
Customer Satisfaction Survey
Escalation file:Checklist
RMA Process
Q&A
Sales
Non-Dahua
Digimerge
Empower
ADT Online Resource
Digimerge DDNS
FLIR DDNS
Report a Problem
Bug Tracker
Report a Problem with DahuaWiki
Report an Issue
Product Information Links
Name Rule Authorization
Device Credentials
DVR, XVR, HCVR, IVS and Fisheye
Where Purchased
Phone Numbers
| Name | Department | Phone Number | |
|---|---|---|---|
| Dahua North America-Technical Support | Technical Support | 877.606.1590 | Support.USA@DahuaTech.com |
| Dahua North America-Dealer Line | Technical Support | 866.302.6735 | dealersupport.usa@dahuatech.com |
| Dahua North America-Internal Only Tech Support | Technical Support | 866.302.6735 | InternalSupport.USA@dahuatech.com |
| Lorex Technical Support | Technical Support | 877.755.6739 | Support@LorexTechnology.com |
| Empower Technical Support | Technical Support | 949.204.3226 | empowersupport@unisight.net |
| LeChange Technical Support | Technical Support | 800.883.4120 | support.usa@lechange.com |
| ADT (Alpha) Technical Support | Technical Support | 877.609.1936 | alphasupport.usa@dahuatech.com |
Product Management
|
Adjusted Product Line Responsibility |
Others | |
|
Angela Huang |
IP Camera, Thermal Camera, HDCVI Camera, Accessory (camera relevant ) |
Ordering system maintenance support from product perspective On-site product vetting support for video products |
|
Lucas Zheng |
NVR, HCVR DVR, Penta DVR, Bundles, Transmission, Display, Accessory (storage/transmission relevant), DSS Express |
Public Cloud relevant, On-site product vetting support for video products |
|
Jordan Che |
PTZ Camera, IP Environmental Camera, Intercom, Access Control, 3rd party VMS integration support. |
On-site product vetting support for intercom & access control products |
Projects
- Agent Homepage
- Dahua Employee Login
- Device List
- System Down Emergency Process
- Password Reset Process
- Product Review Process
- Head Count
- Problem Type and Sub-Problem Type
- https://dahuawiki.com/Firmware_Templates
- https://dahuawiki.com/Firmware_by_Device_Tabbed
- https://dahuawiki.com/Firmware_Templates
- https://dahuawiki.com/Kits
- Internal:Name_Rule
- https://dahuawiki.com/Internal:Empower
- DSS Windows
- Deep Learn
- Authorized Customer Lookup
- ANPR Automatic Number Plate Recognition
Salesforce Case Status Quick Reference
Product Pages
- Access Control DNA = Access_Control
- Video Intercom DNA = Video_Intercom
- Multi-Sensor DNA = Multi-Sensor
- Fisheye DNA = Fisheye
- DSS = DSS
Dahua Irvine Inventory List
- Live Demos
User: admin PW: DahuaWIN2017
Wiki Processes
- System Photos Process
- Example Photos Process
- PDF Banner Process
- Database Photos Process
- How to create a wiki article
- How to create a product page
LearnDahua Enrollment Codes
- Dahua Basics -LearnBasics
- IVS: Technical Training -DahuaWIN
- Technical Support Operations -DahuaWIN
- DSS Intro -LearnDSS
- HCVR & XVR Internal Training -LearnXVRandHCVR
- Presentation Resource -LearnPPT
- Technical Training -LearnTT
- Technical Assessment -LearnTest
