:Internal Only

Revision as of 15:56, 12 April 2019 by JP (talk | contribs) (Dahua Sites)

Dahua USA Internal Information

Agent Homepage

Dahua Employee Login

Device List

System Down Emergency Process

Password Reset Process

Product Review Process

Head Count

Problem Type and Sub-Problem Type

Online Software

Dahua Sites

Reporting and Reference


Non-Dahua

Report a Problem

Product Information Links

Phone Numbers

Name Department Phone Number Email
Dahua North America-Technical Support Technical Support 877.606.1590 Support.USA@DahuaTech.com
Dahua North America-Dealer Line Technical Support 866.302.6735 dealersupport.usa@dahuatech.com
Dahua North America-Internal Only Tech Support Technical Support 866.302.6735 InternalSupport.USA@dahuatech.com
Lorex Technical Support Technical Support 877.755.6739 Support@LorexTechnology.com
Empower Technical Support Technical Support 949.204.3226 empowersupport@unisight.net
LeChange Technical Support Technical Support 800.883.4120 support.usa@lechange.com
ADT (Alpha) Technical Support Technical Support 877.609.1936 alphasupport.usa@dahuatech.com

Product Management

Adjusted Product Line Responsibility

Others

Angela Huang

IP Camera, Thermal Camera, HDCVI Camera, Accessory (camera relevant )                                                                                                                                 

Ordering system maintenance support from product perspective                                                                                              On-site product vetting support for video products

Lucas Zheng

NVR, HCVR DVR, Penta DVR, Bundles, Transmission,  Display, Accessory (storage/transmission relevant), DSS Express

Public Cloud relevant, On-site product vetting support for video products

Jordan Che

PTZ Camera, IP Environmental Camera, Intercom, Access Control, 3rd party VMS integration support.

On-site product vetting support for intercom & access control  products

Work Book

Templates

  • SmartPSS = SoftwareSmartPSS

GKS

Serial Lookup

1. Go here: http://oaglobal.dahuatech.com/

2. Login.

3. Click, "CRM Global"

4. Click, "Product SN Tracking"

Salesforce

Sales force guide

Salesforce Case Status Quick Reference

SF Case Status Reference.png

Shoretel

Shoretel ECC Client: NEW ONE

Shoretel Connect Client and Web Portal

Physical Phone: Shoretel IP Phone 420/420G

Work in Progress

Product Pages

Dahua Irvine Inventory List

  • Live Demos

User: admin PW: DahuaWIN2017

Wiki Processes

Font Awesome Reference-Lorex

  • [xxx
    ] -Firmware
  • [xxx
    ] -Windows
  • [xxx
    ] -Apple
  • [xxx
    ] -File
  • [xxx
    ] -Quick Start Guide
  • [xxx
    ] -Manual
  • [xxx
    ] -Network Quick Start
  • [xxx
    ] -spec

Font Awesome Reference-DNA

  • [xxx
    ] -Firmware
  • [xxx
    ] -Windows
  • [xxx
    ] -Apple
  • [xxx
    ] -File
  • [xxx
    ] -Quick Start Guide
  • [xxx
    ] -Manual
  • [xxx
    ] -Network Quick Start
  • [xxx
    ] -spec

LearnDahua Enrollment Codes

  • Dahua Basics -LearnBasics
  • IVS: Technical Training -DahuaWIN
  • Technical Support Operations -DahuaWIN
  • DSS Intro -LearnDSS
  • HCVR & XVR Internal Training -LearnXVRandHCVR
  • Presentation Resource -LearnPPT
  • Technical Training -LearnTT
  • Technical Assessment -LearnTest

Software

Product Pages

International Model

IP-Based

OLDNVRIcon.jpgOLDNetworkPTZIcon.jpgOLDIPCamera.jpg

HD-CVI

OLDHDCVIDVR.jpgOLDHDCVIPTZIcon.jpgOLDHDCVICameraIcon.jpg

Firmware Search Tool:International Model

OLDNVRIcon.jpgOLDIPCamera.jpg OLDHDCVIDVR.jpg