Difference between revisions of "FAQ/Password Reset Instructions"

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[[Category:Password_Reset]]

Latest revision as of 23:18, 12 July 2019

How to Reset Dahua Recorder Password with Technical Support

Description

How to reset your password if an email recovery option and security questions were not selected.

Prerequisites

Monitor and mouse connected to your recorder and access to your email account.

Step by Step Instructions

1. Email your full device serial number and date shown on the OSD to Support.USA@Dahuatech.com

2. Once you receive a code from our support team go to your device Right click and select Main Menu

selectmenu.png

3.Under the Admin Account enter the code you received from support

entercode.png

4.Select Ok

selectok.png

5.Now Select System under the Settings Menu

selectsystem.png

6.Select Account from the left hand side

selectaccount.png

7.Select Modify next to the Admin Username

selectmodify.png

8.Put a check in modify password

selectmodifypswrd.png

9.Under old password enter the same code you received from support

entercode2.png

10.Now enter your new password twice

newpasswordtwice.png

11.Then select save and your password reset is now complete

selectsave.png