Revision as of 23:45, 7 March 2018 (view source) AlexS (talk | contribs) ← Older edit		Revision as of 19:43, 8 March 2018 (view source) AlexS (talk | contribs) Newer edit →
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−	==FAQ==
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−	===User does not exist/password incorrect/forget password===
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−	1. Please check username and password.
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−	2. If you forget password, please reset device, and then login device via mobile phone client.
−
−	===Locked account===
−
−	1. Account is locked due to multiple times of incorrect input, please wait until lock period ends or you can reboot device to unlock.
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−	2. Please check if device password is incorrect, or enter password again.
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−	3. If you forget password, then you need to reset device, and then login device via mobile phone client.
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−	===Connection failed/login timeout===
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−	1. Please check if the device is in correct network, eliminate possibility of offline.
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−	2. Please check device parameter config:
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−	* Dahua DNNS address is “xxxxxx.dahuaddns.com”
−
−	* Quick DDNS address is “xxxxxx.quickddns.com”
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−	3. Please check if port and IP are correct, IP/domain port is by default:37777
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−	4. Try to switch device port, eliminate service provider port shielding or other device in LAN uses this port.
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−	5. Eliminate mobile phone network problem, switch network type or service provider to try.
−
−	===Prompt “Over max user connections”===
−
−	1. Prompt “Over max user connections” to mean that current connected devices have reached max user limit. If you want to continue using mobile phone client to connect the device, you shall reduce user quantity connected to other devices.
−
−	===Insufficient resource, system is busy===
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−	1. Please reboot device or reduce user quantity connected to the device.
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−	===I cannot receive alarm message===
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−	1. In video monitoring, Lite version does not support alarm subscription and receiving, and only Plus version supports this function.
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−	2. If the device does not support alarm push, then your mobile phone client cannot receive alarm.
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−	3. Make sure if device connects to network correctly and if preview is available to eliminate possibility of offline.
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−	4. Cannot receive alarm, please check if mobile phone client has subscripted alarm of device or channel, if not, alarm will not be auto sent.
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−	5. If all of the above operations are proper, then check if mapping of device port is correct, you and try to switch http port for mapping.
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−	===I cannot subscribe alarm push===
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−	1. The device does not support alarm push.
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−	2. Make sure if device connects to network correctly and if preview is available to eliminate possibility of offline.
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−	3. Try to change device http port, map again to prevent port conflict or occupancy thus causing connection to other devices which do not support alarm push.
−
−	===Via wifi LAN connection you can connect, but you cannot connection via data flow===
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−	1. Connection via wifi works, so device setting is correct, so please try the following via mobile phone:
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−	* Add a static WAN IP of the device.
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−	* Place the device under router with WAN IP, and set http port mapping.
−
−	* Build device under WAN, if the device supports P2P and P2P registration is successful, and then adds by P2P.
−
−	===Cannot playback record and picture===
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−	1. Check if the device has set record or snapshot plan, if not, the mobile phone client cannot playback.
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−	2. If you playback picture, then you shall set monition detection or snapshot timer.
−
−	3. If you still cannot playback while setup is correct, then check if local storage is loosened, or disk is damaged.
−
−	===Preview stuck===
−
−	1. You can select device bit stream type, and change from main stream to sub stream.
−
−	2. May be network bandwidth is insufficient, we recommend you to change to a better network environment.
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−	3. May be that mobile phone decoding capacity is insufficient, so please try preview in one window, or adjust definition from HD to SD/auto.
−
−	===Failed to configure wifi of device===
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−	1. Check of mobile phone connects to wifi, and check wifi password.
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−	2. Do not use dual band router with 5G function.
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−	3. When you are connecting network, mobile phone shall be close to the device (max  distance 30cm), if too far, the matching of connection will fail.
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−	4. If a device has been configured with one network, and to connect to other network, you shall reset device, otherwise the matching of connection will fail.
−
−	5. If you still cannot solve the above problems, please reset device.
−
−	===Failed to initialize device===
−
−	1. Make sure device is correctly connected and networking is working.
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−	2. Make sure mobile phone and the device are in the same LAN, otherwise you cannot initialize device. In other words, wifi of the mobile phone and wifi or wired network connection of the device must be same
−
−	3. If you still cannot solve the above problems, please reset device.
−
−	===Not on device white list or black list===
−
−	1. Please log in as admin user.
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−	2. Please manager and set your account in white list or black list management of the device.
−
−	===No operation right===
−
−	1. You do not have corresponding right to operate, because this account has been limited by admin.
−
−	2. Please log in as admin user, and please set right of your account in User management.

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Revision as of 19:43, 8 March 2018

Mobile Application Interface Breakdown

Live Preview

Enter Menu —> Live Preview.

Slide on button icon bar to view more tools icon used infrequently.

You can do the following operations when live preview.

Description of Icons
	1/4/9/16 Flexible Preview Split
	Close all videos./Open all previous videos
	Favorite Group
	Stop
	Snapshot the selected window
	Start/stop record of selected window
	Start/stop real-time playback
	Open/close PTZ control
	IPC zoom control
	Focus Control
	Open/close encoding parameter panel
	Open/close alarm out panel
	Audio on/Mute
	Start/stop two-way talk
	Open/close display parameter panel
	Fisheye
	Image Flip
	Smart track
	Rain wiper
	Definition

Start Live Preview

Method 1: Click on button to open one camera in selected window.

Method 2: Click on button to open multiple cameras by choosing what you want on the device list or on the favorites cameras. Then click on "Start Live Preview" button to start.

Stop Live Preview

Method 1: Long press a window and drag to "" to stop the selected live preview.

Method 2: Click on button to stop all preview cameras.

Favorites Cameras

Select a video window in preview, Click on to add it to favorites,select favorites, and the process is complete.

Real Time Playback

Click on button when live preview. The selected window will playback the record in the past x seconds (x is configurable in local Config section). If there is no record on the device for the selected channel, system will indicate "No record".

Click again on button, the selected window will switch back to live preview mode.

PTZ Control

Click on button when live preview. The PTZ control panel is enabled for the selected camera.

PTZ: To change position or zoom in/out, you can use gesture operation.

Description of Icons
	Zoom in/out
	Iris Control
	Preset No.

Call Preset: Click button and select the preset No, then click on button to call.

IPC zoom control

Click , you can control zooming of IPC.

Focus Control

Click on button, you can control camera's focus.

Stream Mode Configuration

Select a window and click on button when live preview. The stream mode configuration panel is enabled for the selected camera.

You can choose preview mode according to your network environment.

Description of Icons
	Fluency mode to save network
	Clear mode to get better view
	Custom detailed parameter for each mode

Alarm Output Control

Click on button when live preview. The alarm output control panel is enabled for the device including the selected camera.

Click on the switch to on/off the alarm output.

E-PTZ

Click on button to enable E-PTZ function for selected channel and you can enlarge/shrink by gesture.

Display Parameter Config

Click on button when live preview. The display parameter configuration panel is enabled for the selected camera. You can set the brightness, contrast, hue, saturation.

Description of Icons
	Brightness
	Contrast
	Hue
	Saturation
	Reset

Fish Eye

Select a playing fish-eye window, click fish-eye button, enter fish-eye correction mode preview. In video window, slide finger upward to correct fish-eye.Slide finger downward to return to original image.Length of slide determines correction/return scale. Slide left/right to adjust video direction.

Click fish-eye button again, to exit correction mode. The video returns non-corrected image. Effect of correction: correct distorted video by fish-eye to normal video.

Definition

Step 1: Select a window playing video, click button to show fluency adjustment panel.

Step 2: Adjust fluency according to need.

Description of Icons
	Live mode
	Fluent mode
	Auto mode

Image Flip

You can flip device image, click or button to flip up and down.

Smart track

Click smart track button, PTZ tracks movement of target.

Rain wiper

Click windshield wiper, control wiper on speed dome.

Description of Icons
	Play
	Pause
	Play Once

Playback

Enter Menu —> Playback.

Start Playback

Step 1: Click on button to start playback one camera in the selected window.

Step 2: Select the period.

Step 3: Choose one camera to search record to playback.

Description of Icons
	Play/Pause
	Faster/Slower Play
	Play next frame.

Features such as snapshot, record, stop are the same as live preview.

Image Playback

Description of Icons
	Play/Pause
	Digital Zoom
	Intelligent Mode

Record Type

Step 1: Enter record playback.

Step 2: Click “Add” at top of window.

Step 3: Set record type to view:all records, normal record, alarm record, motion detect record, and select device channel under the type.

• Normal record: green

• Alarm record: red

• Motion detect record: yellow

• All records: blue

• If user does not have any change, then record is blue by default.

Record Cut Export

Step 1: Enter record playback interface.

Step 2: Click Cut to enter cut mode.

Step 3: Select start time you want to cut record from, click Start to mark the starting point.

Step 4: Drag progress bar, and select end time, click End to stop cut and this record is complete.

Step 5: Click OK to complete cutting and export.

Step 6: Click Cancel to cancel cutting and exit.

Device Manager

Enter Menu—> Device Manager.

You can add/edit/delete/remote configure device, and view HDD information/control alarm out.

Description of Icons
	Add device
	Edit device
	Remote Config
	Alarm out control
	HDD Report
	Delete device

Add a Device

Step 1: Click button,select device to add.

Step 2: Input device information.

P2P: Device has P2P feature enabled and connects to internet. Input SN or scan QR code on device to add.

DDNS: Device has register in DDNS server and connects to internet. You should input the device domain address registered on the server.

IP/Domain: Device can be accessed by fixed IP/Domain address. You should input IP/Domain address and port(37777 by default).

WIFI Configuration

Step 1:Input SN or scan QR code to configure wifi device, click Next, enter the network configure interface.

Step 2:Input the password of the WIFI which your phone connect, click Next, to configure device.

Step 3:After successful configuration, complete device added.

Parameter Description

• Name: Named a device as desired.

• Port: Device can be accessed by fixed IP/Domain address. You should input IP/Domain address and port(37777 by default).

• Live Preview: Choose stream mode (Main or Extra) for live preview.

• Playback: Choose stream mode (Main or Extra) for playback .

• Username&Password: Input device username and password.

Step 4 :Click "Start Live Preview" to quick start, or clickbutton to save device information.(Except wifi configure).

Device Initialization

Step 1:Click button, select device to initialize.

Step 2:Select initialization device type(wired, WIFI, AP).

Step 3:Enter SN or scan QR code to recognize device.

Step 4:Enter new password to find back password, initialization complete.If a device is never added or reset, you shall initialize it before you can use it as normal.

Import Device from Cloud

Step 1: Click " Import Cloud Device"button.

Step 2: Input account information.

Account Type: Choose a kind of account type. And finish the corresponding fields required.

P2P: Your devices support cloud feature, and are registered the cloud service site. You should input your Account in the site and Password.

Easy4ip: Your devices support Eesy4ip cloud feature, and are registered the Eesy4ip cloud service site. You should input your Eesy4ip Account in the site and Password.

DDNS: Your devices are registered in DDNS service site, and the DahuaDDNS or QuickDDNS devices can be bounded to this account.

Step 3: Click "Login" to import.

Generate Device Name Card

Step 1: Enter device management interface.

Step 2: Click to generate device name card.

Step 3: Display multi-selection box, you can select all or some devices in device list, click OK.

Step 4: Go to generated QR code picture interface with device list included.

Search device function

Enter device list page, in input field, enter detailed criteria of search, it will show result of search directly.

Local Files

View Local Record/Snapshot

Click on the thumbnail of the record/snapshot to play/view.

Manage Local Record/Snapshot

Step 1: Click on button to enable manager mode.

Step 2: Click on button to choose the file you want. When a file is selected, the button should be changed to . If you want to select all, please click on button.

Step 3: Click on the operation button to manage the selected files.

Description of Icons
	Share
	Export
	Delete

Favorites

Create a Group

Click on button and input group name.

Delete a Group

Long press the desired group to enabled "delete" button. Then click on the "delete" button to delete a group.

Add Cameras to a Group

Click on a group and enter to the group detailed page.

Click on button to choose cameras from device list.

Rename Favorite Cameras

Long press the favorite cameras to rename, input the new name and save.

Remove Cameras from a Group

Long press the desired camera to enabled "delete" button. Then click on the "delete" button to remove the camera from a group.

Alarm Hub

Add Alarm Hub

You can new alarm hub in alarm entrance.

Mode Config

Alarm hub supports switch among multiple protection modes:

1. Home: all detectors are OFF, customize.

2. Away: all detectors are OFF, customize.

3. Disarm: all detectors are OFF, customize.

4. Custom: customize.

Use click button can switch among multiple protection modes and customize mode.

Link Detector

In detector's page, you can link detector to monitoring device, click button and then save.

Event List

In alarm hub page, you can customize alarm hub according to installed hub to view alarm message.

Wireless Lock Input

1. Wireless lock and alarm box match.

2. Lock event report, including: unlock event, ring event, vandal-proof alarm, invalid user, loitering alarm, duress alarm.

3. Lock device naming manager, including: password rename, card rename, fingerprint rename, Bluetooth rename.

Soft AP Add Device

Step 1: Open alarm hub, select AP config network.

Step 2: Open device hot spot, and connect via mobile phone, enter login info.

Step 3: According to prompt in the page, select appropriate Wi-Fi.

Step 4: After network is successfully configured, device will be added.

Door

Icon Intro

Click main menu to enter live preview

Description of Icons
	Add device
	Talk
	Unlock
	Mute
	Record
	Switch Stream
	Snapshot

Open Video

Click button , in existing device list, select video channel to play.

Switch Stream

Step 1: Select a window playing video, click button to open stream switch panel.

Step 2: According to network condition adjust corresponding stream.

Description of Icons
	Fluency mode, Sub stream is used in this mode.
	HD mode, Main stream is used in this mode.