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| − | ===Video Loss from NVR===
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| − | * Disconnect, reconnect power and video cables to NVR.
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| − | * Change power supply connected to NVR.
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| − | * Disconnect HDD and boot NVR. If NVR boots without HDD, then HDD has failed or is not compatible.
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| − | * Connect a 1080P display to the NVR. If image is displayed, initial display is not compatible with NVR.
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| − | * If connected via HDMI, ensure that the display is 1080P capable.
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| − | ===NVR does not boot===
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| − | * Disconnect, reconnect power and video cables to NVR.
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| − | * Disconnect HDD and boot NVR. If NVR boots without HDD, then HDD has failed or is not compatible.
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| − | ===NVR randomly rebooting===
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| − | * Disconnect HDD and boot NVR. If NVR boots without HDD, then HDD has failed or is not compatible.
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| − | [[File:RecordSchedule.jpg|thumb|right|100px|Record Schedule]]
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| − | ===Unable to Playback Recordings===
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| − | * Check that HDD is detected by NVR
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| − | * "Record Status" is set to, "Enabled" on all channels
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| − | * Check, "Record Schedule" and ensure your desired recording is enabled; [[MotionRecord | Motion]], [[ScheduleRecord | Schedule]], or [[AlarmRecord | Alarm]] Recording.
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| − | * Recorded file has been overwritten
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| − | ===Video Feed Distorted When Playing Back Video===
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| − | * Video quality is set too low. Check Encoding
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| − | * Program read error, bit data is too small. Reboot the NVR.
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| − | * HDD malfunction. Try formatting the HDD
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| − | * NVR hardware malfunction. Flash the latest compatible firmware for your system.
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| − | ===Time and Date is Incorrect===
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| − | * Ensure Date and Time are set properly in the NVR. See: [[DateTime|Date and Time]]
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| − | * Internal battery voltage too low. Replace internal battery.
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| − | * Crystal is broken.
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| − | ===NVR Cannot Control PTZ===
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| − | Please Note: IP and HD-CVI PTZs do not require an RS458 cable. Controls are sent over the RG59 or CAT5 cable.
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| − | * Front panel PTZ error
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| − | * PTZ decoder setup, connection or installation is not correct.
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| − | * Cable connection is not correct.
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| − | * PTZ setup is not correct.
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| − | * PTZ decoder and NVR protocol is not compatible.
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| − | * PTZ decoder and NVR address is not compatible.
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| − | * When there are several decoders, please add 120 Ohm between the PTZ decoder A/B cables furthest end to delete the reverberation or impedance matching. Otherwise the PTZ control is not stable.
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| − | * The distance is too far.
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| − | ===Unable to Login from Web Browser===
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| − | * For Windows 98 or Windows ME user, please update your system to Windows 2000 sp4. Or you can install client-end software of lower version. Please note right now, our NVR is not compatible with Windows VISTA control.
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| − | * ActiveX control has been disabled.
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| − | * No dx8.1 or higher. Please upgrade display card driver.
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| − | * Network connection error.
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| − | * Network setup error.
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| − | * Password or user name is invalid.
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| − | * Client-end is not compatible with NVR program.
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| − | ===There is only mosaic no video when preview or playback video file remotely.===
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| − | * Network fluency is not good.
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| − | * Client-end resources are limit.
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| − | * Current user has no right to monitor.
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| − | ===Network connection is not stable.===
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| − | * Network is not stable.
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| − | * IP address conflict.
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| − | * MAC address conflict.
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| − | * PC or device network card is not good.
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| − | ===Burn error /USB back error.===
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| − | * Burner and NVR are in the same data cable.
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| − | * System uses too much CPU resources. Please stop record first and then begin backup.
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| − | * Data amount exceeds backup device capacity. It may result in burner error.
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| − | * Backup device is not compatible.
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| − | * Backup device is damaged.
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| − | ===Keyboard can not control NVR.===
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| − | * NVR serial port setup is not correct
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| − | * Address is not correct
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| − | * When there are several switchers, power supply is not enough.
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| − | * Transmission distance is too far.
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| − | ===Alarm signal can not been disarmed.===
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| − | * Alarm setup is not correct.
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| − | * Alarm output has been open manually.
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| − | * Input device error or connection is not correct.
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| − | * Some program versions may have this problem. Please upgrade your system.
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| − | ===Alarm function is null.===
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| − | * Alarm setup is not correct.
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| − | * Alarm cable connection is not correct.
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| − | * Alarm input signal is not correct.
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| − | * There are two loops connect to one alarm device.
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| − | ===Record storage period is not enough.===
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| − | * Camera quality is too low. Lens is dirty. Camera is installed against the light. Camera aperture setup is not correct.
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| − | * HDD capacity is not enough.
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| − | * HDD is damaged.
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| − | ===Can not playback the downloaded file.===
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| − | * There is no media player.
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| − | * No DXB8.1 or higher graphic acceleration software.
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| − | * There is no DivX503Bundle.exe control when you play the file transformed to AVI via media player.
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| − | * No DivX503Bundle.exe or ffdshow-2004 1012 .exe in Windows XP OS.
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| − | ===Forgot local menu operation password or network password===
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| − | * Please contact your local service engineer or our sales person for help. We can guide you to solve this problem.
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| − | ===There is no video. The screen is in black.===
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| − | * IPC IP address is not right.
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| − | * IPC port number is not right.
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| − | * IPC account (user name/password) is not right.
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| − | * IPC is offline.
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| − | ===The displayed video is not full in the monitor.===
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| − | * Please cheek current resolution setup. If the current setup is 1920*1080, then you need to set the monitor resolution as 1920*1080 or 1080P capable.
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| − | ===There is no HDMI output.===
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| − | * Displayer is not in HDMI mode.
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| − | * HDMI cable connection is not right.
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| − | ===The video is not fluent when I view in multiple-channel mode from the client-end.===
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| − | * The network bandwidth is not sufficient. The multiple-channel monitor operation needs at least 100M or higher.
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| − | * Your PC resources are not sufficient. For 16-ch remote monitor operation, the PC shall have the following environment: Quad Core, 2G or higher memory, independent displayer, display card memory 256M or higher.
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| | ===I can not connect to the IPC=== | | ===I can not connect to the IPC=== |
| | * Please make sure the IPC has booted up. | | * Please make sure the IPC has booted up. |
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| | * Check the IPC port value and the time zone is the same as the NVR. | | * Check the IPC port value and the time zone is the same as the NVR. |
| | * Make sure current network environment is stable. | | * Make sure current network environment is stable. |
| − | ===After I set the NVR resolution as 1080P, my monitor can not display.===
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| − | * Shut down the device and then reboot. When you reboot, please press the Fn button at the same time and then release after 5 seconds. You can restore NVR resolution to the default setup.
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| − | ===My admin account has been changed and I can not log in.===
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| − | Use telnet and then input the following command:
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| − | # cd /mnt/mtd/Config/
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| − | # rm -rf group
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| − | # rm -rf password
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| − | # Reboot the device to restore the default password.
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| − | ===After I login the Web , I can not find the remote interface to add the IPC.===
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| − | *Please clear the Web controls and load again.
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| − | ===I use the VGA montior. If I use the multple-window mode, I see the video from the main stream or the sub stream.===
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| − | *For 32-channel series product, the 9/16-window is using the sub stream.
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| − | *For 4/8/16 series product, system is using the main stream no matter you are in what display mode.
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| | [[Category:Troubleshoot]] | | [[Category:Troubleshoot]] |
| | [[Category:Pages_with_broken_file_links]] | | [[Category:Pages_with_broken_file_links]] |
